International Warranty

[jinda]

jinda,

It would be advisable to transfer the ownership to your children. And yes, the warranty will be valid. Here is the contact info for Dell distributors in Philippines South Asia Developing Markets Business Contacts: | Dell Asia Pacific

Best,
Mourin@Dell

Thanks a lot!

[Mourin @ Dell]

I m planning for Inspiron 15 R, Intel core i5, 6GB and 1TB.

International warranty is included with all levels of support. So a one year basic support will include 1 year of international warranty. You do not have to purchase 3 years, unless you want 3 years of international warranty. You can also add warranty to your laptop after your purchase--and if your computer has no issues at the time of purchasing the warranty.

Are you planning on using the laptop in India or the US?

-Mourin@Dell

[SARANG999]

International warranty is included with all levels of support. So a one year basic support will include 1 year of international warranty. You do not have to purchase 3 years, unless you want 3 years of international warranty. You can also add warranty to your laptop after your purchase--and if your computer has no issues at the time of purchasing the warranty.

Are you planning on using the laptop in India or the US?

-Mourin@Dell

Thanks Mourin.. I m planning to use it in India only..

[Mourin @ Dell]

Sarang,

If you don't mind me asking, why are you buying Dell US instead of Dell India?

[SARANG999]

Sarang,

If you don't mind me asking, why are you buying Dell US instead of Dell India?

I compared the price of dell laptop in India n US. I noticed the difference in amount approx $180. Thus, thinking to buy it from US.
Yesterday only I visited Best buy store, they denied for international warranty.
Plz Help me out, What decision should I take?

[Mourin @ Dell]

Sarang999

The main challenge here is the ownership transfer.

As it’s a retail purchase we need a physical address in US to do an ownership transfer from retailer to the customer.
Only then we can do an international transfer from US to INDIA.

There is no way we can do a direct international transfer from retailer to the customer outside of US.

Does this answer your question?

-Mourin@Dell

[SARANG999]

Sarang999

The main challenge here is the ownership transfer.

As it’s a retail purchase we need a physical address in US to do an ownership transfer from retailer to the customer.
Only then we can do an international transfer from US to INDIA.

There is no way we can do a direct international transfer from retailer to the customer outside of US.

Does this answer your question?

-Mourin@Dell

YES... Got it.. Will tell u the updates after visiting to the store..
Well.. Thanks for the your quick n informative guidance..:-) T.C

[Mourin @ Dell]

Great! Yes, please let me know any updates.

-Mourin@Dell

[jinda]

jinda,

It would be advisable to transfer the ownership to your children. And yes, the warranty will be valid. Here is the contact info for Dell distributors in Philippines South Asia Developing Markets Business Contacts: | Dell Asia Pacific

Best,
Mourin@Dell

Hi. I followed your advise and initiated a transfer of ownership by filling up forms online and submitted it. I then received an automated email a few days later that the request cant be allowed. This is the content of the email:

Dear Customer

Thank you for contacting Dell.
We are unable to complete the registration as your system is not supported in the destination country provided in your request.
We appreciate your cooperation.

Regards,

International Tag Team


So what are those companies listed in the link you posted? The site says they are "South Asia's Developing Market Business Contacts".
Are they supposed to carry on the task of providing tech support on behalf of Dell?

I really appreciate your help. Thanks in advance.

[Mourin @ Dell]

Jinda,

Thank you for letting me know. I'll follow up on this and let you know as soon as I can.

-Mourin@Dell

Hi. I followed your advise and initiated a transfer of ownership by filling up forms online and submitted it. I then received an automated email a few days later that the request cant be allowed. This is the content of the email:

Dear Customer

Thank you for contacting Dell.
We are unable to complete the registration as your system is not supported in the destination country provided in your request.
We appreciate your cooperation.

Regards,

International Tag Team


So what are those companies listed in the link you posted? The site says they are "South Asia's Developing Market Business Contacts".
Are they supposed to carry on the task of providing tech support on behalf of Dell?

I really appreciate your help. Thanks in advance.