Mourin @ Dell Outreach

[Dell-LornaM]

can you tell us when dell says Next Business Day Warranty what does that mean exactly?

seems like every time i have an issue it takes at least a week from the time i contact dell to when i get parts/repair?

this time on a vostro 3400 i just needs some parts i can do the repair but i keep getting jerked around

Hi, My Name is Lorna and I work for Dell. I would like to clarify that Next Business Day actually refers to contact from the onsite technician. Once the remote troubleshooting has been completed, parts are dispatched to the local technician. (Provided parts are available, they may be overnighted). The Technician will contact you the "Next Business Day", after receiving the parts, to schedule an appointment at your convenience. Thank you,
Dell-LornaM

[dejazz]

Hi, My Name is Lorna and I work for Dell. I would like to clarify that Next Business Day actually refers to contact from the onsite technician. Once the remote troubleshooting has been completed, parts are dispatched to the local technician. (Provided parts are available, they may be overnighted). The Technician will contact you the "Next Business Day", after receiving the parts, to schedule an appointment at your convenience. Thank you,
Dell-LornaM

Thanks for the clarification.

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[pitz]

I just want to say that my experience with the Dell Latitude D830 and D630 series of laptops has been excellent. On the few occasions I had opportunity to use Dell's service for the laptop (dead HDDs, and a broken hinge), I was treated very well by the Dell Gold Pro Support team. Thank you Dell!

[Mourin @ Dell]

I just want to say that my experience with the Dell Latitude D830 and D630 series of laptops has been excellent. On the few occasions I had opportunity to use Dell's service for the laptop (dead HDDs, and a broken hinge), I was treated very well by the Dell Gold Pro Support team. Thank you Dell!

Always happy to hear customer satisfaction with our product and support!
Thank you for your feedback!

Mourin@Dell

[dejazz]

Hi Mourin,

I recently purchased an m6600 from 3Rd party, while I managed to purchase the extra warranty to my name & address but I seemed to have problem with the ownership transfer.

I did 3x online submission + 1 call + 1 email but till today, it's still under the 1st purchaser's name.

Please help

Thanks

Lee
Malaysia

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[Mourin @ Dell]

Hi Lee,

Could you please send me the link you're using to submit the ownership transfer? What were the responses to the methods you tried--did you receive an email, or an ETA on when you'd see the transfer roll over to your name? Also, please fill this short for unresolved issues to note that you've tried multiple methods.

Thanks,
Mourin

Hi Mourin,

I recently purchased an m6600 from 3Rd party, while I managed to purchase the extra warranty to my name & address but I seemed to have problem with the ownership transfer.

I did 3x online submission + 1 call + 1 email but till today, it's still under the 1st purchaser's name.

Please help

Thanks

Lee
Malaysia

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[dejazz]

Ownership-Tag Transfer | Dell

I did not receive any email upon submission nor response from the dell representative that served me.

Will appreciate if you can help

May I PM all the details to you if it helps to speed up the process?

Also, I can't use this https://support.dell.com/support/top...=19&l=en&s=dhs because I don't have any order or case number pending the transfer


Thanks for the response

Lee

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[Mourin @ Dell]

Yes please email all the details. I sent you my email address in a PM

Thanks,
Mourin

Ownership-Tag Transfer | Dell

I did not receive any email upon submission nor response from the dell representative that served me.

Will appreciate if you can help

May I PM all the details to you if it helps to speed up the process?

Also, I can't use this https://support.dell.com/support/top...=19&l=en&s=dhs because I don't have any order or case number pending the transfer


Thanks for the response

Lee

Sent from my GT-N7000 using Tapatalk 2

[MosGuy]

Hello Mourin,

I've recently tried to transfer ownership for my Precision m6400. The attempts seem to be failing. According to Dell Canada the tag lists as originating from the states. Since I don't have enough posts yet to message directly. I was hoping you could PM me with your contact info. So I can send you further details to possibly assist.

Thanks,
Richard

[steviejones133]

@ Lorna & Mourin,

Just PM'd you both hoping that you may be able to help me out with the nightmare that is dealing with Dell in respect of a replacement UltraSharp U2711. Hope to hear back from one of you in due course. Regards, Steve.