Mourin @ Dell Outreach

[dejazz]

Yeah. I'd like to know too. Please enlighten both of us & those who would like to know. Thanks



Sent from my GT-N7000 using Tapatalk 2

To be more specific, is the complete care accidental damage that was purchased in the US transferable & remain valid in Asia Pacific, in this case, Malaysia, after the transfer?

Sent from my GT-N7000 using Tapatalk 2

[Mourin @ Dell]

weirdguy and dejazz,

Unfortunately Complete Care is not transferable, only the warranty is transferable. However, C.C. can be purchased locally in a different country, provided Dell sells there. CC can also be purchased at any time but the system warranty needs to be active to be able to use CC if and when you choose to purchase it.

I hope that clarifies the issue.

Weirdguy, thank you for linking the thread. I will let the author of that post know and we will correct the post.

-Mourin@Dell

[dejazz]

weirdguy and dejazz,

Unfortunately Complete Care is not transferable, only the warranty is transferable. However, C.C. can be purchased locally in a different country, provided Dell sells there. CC can also be purchased at any time but the system warranty needs to be active to be able to use CC if and when you choose to purchase it.

I hope that clarifies the issue.

Weirdguy, thank you for linking the thread. I will let the author of that post know and we will correct the post.

-Mourin@Dell

Mourin@Dell,

Thanks for the answer. Everything is now clear. One last thing I would like to ask is, how long more can the laptop's warranty be extended before it's 5 years CC & Warranty lapses?

Thanks again. You are definitely a great help being in this forum. Awesome! :thumbup:

Sent from my GT-N7000 using Tapatalk 2

[ray4jc]

can you tell us when dell says Next Business Day Warranty what does that mean exactly?

seems like every time i have an issue it takes at least a week from the time i contact dell to when i get parts/repair?

this time on a vostro 3400 i just needs some parts i can do the repair but i keep getting jerked around

[dejazz]

can you tell us when dell says Next Business Day Warranty what does that mean exactly?

seems like every time i have an issue it takes at least a week from the time i contact dell to when i get parts/repair?

this time on a vostro 3400 i just needs some parts i can do the repair but i keep getting jerked around

Which country are you in? In Malaysia, when I have problem with my precision, all I need to do is to call them & tell them my problem. You just need to be a little more tech savvy so that if they can't diagnose on the phone, they will dispatch a computer engineer to change those faulty parts for you as well as double check if the problem is solved.

Overall, the NBD service is great here. I don't think any other manufacturer can give this kind of services @ reasonable price. Maybe Mourin can help you further with your problem. Just my 2 cents
Sent from my GT-N7000 using Tapatalk 2

[Mourin @ Dell]

ray4jc,

NBD places a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting. What are the issues you are having with the vostro? Please PM if you need any support with your parts/replacement order.

-Mourin@Dell

[ray4jc]

ray4jc,

NBD places a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting. What are the issues you are having with the vostro? Please PM if you need any support with your parts/replacement order.

-Mourin@Dell

That was my understanding as well but it has never worked out that way for me.

I asked this specifically because I had a Dell agent tell me that what NBD meant was that they would be in contact with you by the next business day to setup parts/repair, not quite the same thing.

As for this current problem the Vostro 3400 has decided not to charge unless you wiggle the adapter plug in the port on the laptop. Hopefully parts will be dispatched so I can fix it.

[Mourin @ Dell]

dejazz,

For laptops and desktops the limit for warranty extension is 5 years past purchase date. For servers it is 7 years.

If you would like more information about warranty extensions please call warranty and services @ 1-877-585-7477.

Thanks,
Mourin@Dell

Mourin@Dell,


Thanks for the answer. Everything is now clear. One last thing I would like to ask is, how long more can the laptop's warranty be extended before it's 5 years CC & Warranty lapses?

Thanks again. You are definitely a great help being in this forum. Awesome! :thumbup:

Sent from my GT-N7000 using Tapatalk 2

[weirdguy]

weirdguy and dejazz,

Unfortunately Complete Care is not transferable, only the warranty is transferable. However, C.C. can be purchased locally in a different country, provided Dell sells there. CC can also be purchased at any time but the system warranty needs to be active to be able to use CC if and when you choose to purchase it.

I hope that clarifies the issue.

Weirdguy, thank you for linking the thread. I will let the author of that post know and we will correct the post.

-Mourin@Dell

Uh-Oh. Anyway, thanks for clearing up.

[F.Q. KrapBag]

Hello everyone,

My name is Mourin and I work with social media at Dell (specifically, SMB-Small and Medium Business). Our team wanted to engage with members on Notebook and Desktop Review because there is a large percentage of Dell users and we want to offer you all another level of support. I'll be here to monitor and respond to questions surrounding Dell. Feel free to reach out and ask me questions as well! I may not have all the answers straight away but I'll do my best to respond to you as soon as possible.

Thanks-looking forward to speaking with you all!
-Mourin

Please check your PM

Thank you