Mourin @ Dell Outreach

[Mourin @ Dell]

Tsunade_Hime,

If you're already a DOSD customer, have you checked your portal on DOSD portal?
This configurable portal streamlines service call administration, self-diagnosis of hardware issues and parts replacement.

Let me know if you have any more questions.

[DAMIII]

I'm not sure how to do this, but I recently had phone tech support and then on-site support to replace a wifi card in a new 17R. Both were excellent, though the phone support went on a bit long for my tastes. Is there an e mail address where I can "reward" these folks with praise?

[Mourin @ Dell]

Hey DAMIII,
I'm really glad to hear you're happy with our tech & on-site support! If you use Twitter or Facebook you can post your thoughts on the Dell | Facebook or https://twitter.com/#!/dell

-Mourin

[Joadster]

Hello Mourin and Welcome,

Several friends switched to Mac during the last couple of years. When I asked why, the usual response was that they were tired of all the bloatware common on Windows PCs. When I buy a new PC, the first thing I do is a clean install. It is sad that this is necessary. Others don't know about a clean install or don't care to go to the trouble and others switch to Mac.

You and the other PC mfg. are losing customers to Mac because of silly bloatware policies. Sure, you may make a few bucks ectra per machine on average but you lose customers in the process.

Dell could take the lead and sell a clean machine. Game?

[DAMIII]

Hey DAMIII,
I'm really glad to hear you're happy with our tech & on-site support! If you use Twitter or Facebook you can post your thoughts on the Dell | Facebook or https://twitter.com/#!/dell

-Mourin

Sorry, but I'm so old I fart dust, meaning I don't use either. Well, Dell, I tried....

[Tsunade_Hime]

Hello Mourin and Welcome,

Several friends switched to Mac during the last couple of years. When I asked why, the usual response was that they were tired of all the bloatware common on Windows PCs. When I buy a new PC, the first thing I do is a clean install. It is sad that this is necessary. Others don't know about a clean install or don't care to go to the trouble and others switch to Mac.

You and the other PC mfg. are losing customers to Mac because of silly bloatware policies. Sure, you may make a few bucks ectra per machine on average but you lose customers in the process.

Dell could take the lead and sell a clean machine. Game?

Dell laptops hardly have any bloatware on them, in fact they have some of the least, business and consumer. I never need to do a clean install for any of my Dell laptops, unless I am upgrading to an SSD. If you want a bloatware ridden laptop, buy an HP or Acer/Gateway/eMachines. HP's are so bad, they have an option for a driver only image that has no bloatware.

[Joadster]

Dell laptops hardly have any bloatware on them, in fact they have some of the least, business and consumer. I never need to do a clean install for any of my Dell laptops, unless I am upgrading to an SSD. If you want a bloatware ridden laptop, buy an HP or Acer/Gateway/eMachines. HP's are so bad, they have an option for a driver only image that has no bloatware.

I priced an XPS 13 Ultrabook yesterday. It includes Office Starter, McAfee 30 day trial, Adobe Reader, Photoshop Elements, Skype 12 months and "additional software". That's too much for me and for many folks.

[Mourin @ Dell]

Joadster,

Pre-installed software varies upon if you buy the product in consumer or in business. Was the ultrabook you priced in business or consumer?

-Mourin

[Joadster]

Joadster,

Pre-installed software varies upon if you buy the product in consumer or in business. Was the ultrabook you priced in business or consumer?

-Mourin

Mourin,

It was in consumer.

[Mourin @ Dell]

Joadster,

Consumer products has more trial software than does business. If you're still interested, I can find out which programs are included in a business unit.