How to transfer Dell laptop warranty with out previous owners name

Mr.Mischief · 10-14-2010, 12:00 AM

A lot of us buy laptops off eBay or Craigslist, and we don't get the sellers name, or the seller isn't the original buyer. If it has any warranty left, you definitely want it in your name, so you can use if your Dell unfortunately breaks down. When trying to transfer the warranty with out the previous owners name, Dell will give you grief. After trying to transfer the warranty of my M1330 with out the previous owners name, I found out how to do it.

When I called Dell they gave me the run around(Duh its Dell

), so I tried online chat. Once they found out my problem they gave me the same number I had already tried calling. After research, I found this link to online transfer.

Transfer Warranty

In the previous owner name slot just put "No Information" in the first and last name boxes and in the zip code box(no quotes).

Add your info, the service tag, and express service code, click submit. I tried it twice today and now I have a brand new motherboard being sent for my M1330. It worked for me, and hopefully works for you.

International Warranty Transfer

Here's the International Warranty Transfer Form. I haven't used it, but my guess would be enter "No Information" in the owners name and all that, then enter the country it was purchased in. If you don't know what country it was purchased in, your probably out of luck.

International Form: http://support.dell.com/support/topi...dhs&redirect=1

NEW: You have to enter "No Information" in the zip code box.

Commander Wolf · 10-14-2010, 01:58 AM

Quote:

Originally Posted by tHE j0KER

Transfer Warranty

+1

I've found that it works "best" if you actually load it in IE and have the site "validate" your service tag.

Sometimes it does take a couple days to go through, even if it tells you that the tag has been successfully transferred. One rep has told me that the people on the other end manually enter the info... dunno how much of that is BS.

Sir Punk · 10-14-2010, 10:31 AM

I just tried this on got this message
""We're sorry, we are unable to process your request immediately. We are forwarding your request to the proper Dell organization. Please allow 10-15 business days for processing. Thank you for choosing Dell."
it didn't really load another page, this just appeared on top of the current page.

is this normal? 10-15 days?!

Mr.Mischief · 10-14-2010, 06:49 PM

Quote:

Originally Posted by Sir Punk

I just tried this on got this message
""We're sorry, we are unable to process your request immediately. We are forwarding your request to the proper Dell organization. Please allow 10-15 business days for processing. Thank you for choosing Dell."
it didn't really load another page, this just appeared on top of the current page.

is this normal? 10-15 days?!

What type of laptop are you transferring? It worked instantly for my XPS M1330 and Inspiron 1501.

Andrew · 10-14-2010, 09:22 PM

So they're just sending you the motherboard and not sending a tech out to do the work or requiring you to send it in? If this is true I'll bet there are some scammers on ebay contacting people with Dell laptops for sale and asking for the service tag and code and then trying to transfer the warranty to their name and then scamming Dell to send extra parts to them. I've sold Dell laptops on eBay and it's assured that somebody will ask you for service tag info and insist they just want to verify the warranty.

Mr.Mischief · 10-14-2010, 10:04 PM

Quote:

Originally Posted by Andrew

So they're just sending you the motherboard and not sending a tech out to do the work or requiring you to send it in? If this is true I'll bet there are some scammers on ebay contacting people with Dell laptops for sale and asking for the service tag and code and then trying to transfer the warranty to their name and then scamming Dell to send extra parts to them. I've sold Dell laptops on eBay and it's assured that somebody will ask you for service tag info and insist they just want to verify the warranty.

They're sending me a tech and motherboard.

Sir Punk · 10-14-2010, 10:21 PM

Quote:

Originally Posted by tHE j0KER

What type of laptop are you transferring? It work instantly for my XPS M1330 and Inspiron 1501.

e4300, why? does it take longer?

Mr.Mischief · 10-14-2010, 11:22 PM

Quote:

Originally Posted by Sir Punk

e4300, why? does it take longer?

I'm not sure, but maybe because its a business laptop it takes longer?

Sir Punk · 10-18-2010, 09:28 AM

my request was denied...I didn't enter the express code but I don't think that matters.

I also spoke to someone on the chat and he couldn't do it himself. Today I have to call again.

Mr.Mischief · 10-18-2010, 12:21 PM

Quote:

Originally Posted by Sir Punk

my request was denied...I didn't enter the express code but I don't think that matters.

I also spoke to someone on the chat and he couldn't do it himself. Today I have to call again.

Why not try entering the express service code on the request form? Thats what I did.