How to transfer Dell laptop warranty with out previous owners name

[xavier01]

ok.. thanks guys

[wizardknight]

Sweet. Thanks +1 to no information. Saved me hours of pain and suffering to get a keyboard replaced on a laptop with 50 days left on the warranty. BTW didn't work in firefox. I had to use IE as the submit button in firefox was grey.

[cacofonix-3]

2 times with no result...
What's going on?

[dave-p]

2 times with no result...
What's going on?

Suggest you call them about it

[WindowsRevenge]

Great thread, thanks for the info

I just bought an E6420 on eBay, trying to transfer the warranty from USA to Canada. Oddly with my machine the service tag brings up no original configuration (does Dell sell to companies that configure/assemble laptops themselves?). Furthermore it doesn't have red asterisks (for req'd information) on the original owner name but instead only the company name. Similarly for the transfer-to information, though address info was required, name was not--only company name had the asterisk.

It also asked what type of use it will be for (commercial/business, home, and some other options) for the new owner.

I put in "No Information" for the companies in both cases, and changed it to "Home" use on the transferee [my] info. Not sure if that's going to give problems but it did seem to go through the first part. Now I just have to wait for an email I guess. Will update when I get that.

[dave-p]

you should get a confirmation in about 2 weeks or so.

I have transferred several ebay purchases from USA sellers to Canada.

If you used the online auto detect tool for the service code and express service code it seems to work well enough.

I also have seen several times where the config or warranty info does not show up on the dell site, but eventually it does

[xavier01]

Well, it's been over two weeks and not a word from dell. SO, I guess that's a FAIL

Just as a side note. I tried using auto-detect for the system tag/express code, but it kept telling me it was unable to find my system tag, please enter it manually

[Mr.Mischief]

Well, it's been over two weeks and not a word from dell. SO, I guess that's a FAIL

Just as a side note. I tried using auto-detect for the system tag/express code, but it kept telling me it was unable to find my system tag, please enter it manually

Did you call them?

[xavier01]

i did call them. after the first time i had tried to do the transfer online, and got no response. And the guy on the other end outright refused me because i didn't know the previous owner info, even though i gave hiim both the service tag and express code.

[cacofonix-3]

Suggest you call them about it

I bought from eBay UK. My address is in Greece.
Should I call Greece or UK?

What phone number?