How to transfer Dell laptop warranty with out previous owners name

[d0m0]

Thanx for this info. Transferred the warranty to my name on my E6400.

__________________

Sent from my unlocked, rooted & customized Ideos using Tapatalk 2

[Rackers]

Hi all,

Attempting to transfer warranty on an L502X, putting 'No Information' in the relevant boxes but Dell keeps coming back and saying;

SERVICE TAG: 1T43RQ1 STATUS: Denied COMMENTS: The original owners information mentioned in the request is not matching with the records .Please refill an updated request and the link for the same is www.dell.com/dhs/globaltagtransfer.

What should I do?

[dave-p]

you may have to call Dell and do the transfer over the phone or try online chat if availaible in your area.

[d0m0]

@Rackers

Also make sure that you are entering the Express Code as well as the Service Tag

[Mourin @ Dell]

Hi all,

Attempting to transfer warranty on an L502X, putting 'No Information' in the relevant boxes but Dell keeps coming back and saying;

SERVICE TAG: 1T43RQ1 STATUS: Denied COMMENTS: The original owners information mentioned in the request is not matching with the records .Please refill an updated request and the link for the same is www.dell.com/dhs/globaltagtransfer.

What should I do?

Hi Rackers,

Are you still having trouble with the warranty transfer?

-Mourin

[superman3486]

I just purchased a M4600 from newegg.ca and having trouble getting it registered in my name, I keep on getting "denied" status on the transfer.

I see there is a few different links to do the warranty transfer, I do live in Canada and this M4600 did ship from newegg's facility in the US. So which link should I use, could someone point me in the right direction?

I also sent a PM to Mourin@Dell in hopes of getting some help

[superman3486]

Spent almost 2 hours on the phone with dell being transferred between the Canadian and US support for warranty transfer , they were telling me that dell US support has to help me and vice versa with Canadian dell support team.
Supposedly I need the company original name and owner info to get it transferred.

this is really frustrating, you would think since I have the original invoice from newegg.ca stating that I purchased it that it shouldn't be a problem getting into my name.

I hate the cat and mouse game, I can feel the my ulcers bubbling up from this issue

[dave-p]

did you try the transfer using the m4600 online ?

it will detect the laptop and transfer the warranty you do need to make sure you use the express service code as well as the Service tag

[superman3486]

did you try the transfer using the m4600 online ?

it will detect the laptop and transfer the warranty you do need to make sure you use the express service code as well as the Service tag

thanks for the tip, will give it shot and see what happens.

[doit98765]

bought an e6410 on the ducth equivalent of ebay, product still under warranty
tried to transfer the warranty using the express service code and service tag using web interface

received a mail that could not be transfered due to incorrect information of previous owner

the previous owner will not give me the correct information, is there a way to transfer the warranty ?