DELL: WORST WOORST WOOORST Technical Support EVEEEEEEEEEEEER

[puter1]

I tried to use a coupon and some stupid message is returned. It doesn't accept the coupon but states it expires a month from now.

Dell has gone totally downhill and isn't worth anyone's time.

[KCETech1]

I find Dell is still good but ONLY on their AW and Business class units. but IMO they arent the worst, I have a pile of MBP's here that Apple wont do anything with because they were either " excssively used " " subjected to vibration " and my all time favorite " repair denyed due to system overheating due to unit running beyond expected CPU/GPU load" geeee im a graphics designer like im not going to run more than mac mail and safari.

as for Dell, nag them enough you may be amazed what they will give you for a replacement unit. My husbands 17" XPS went insane 4 times and in the end he wound up with an AW M17xR2 that has been flawless.

[mehungry]

yeah dealing with dell tech support has been like trying to teach a deaf parrot how to say hello.

here's my issue: Slow performance, other issues.. Intel Core 2 Duo T6500

apparently I have a software issue when my cpu is heating up and being slow. sup

[Mr.Mischief]

I've used Dell support around 10 times for the many Dell laptop I've owned, and every time I was satisfied.

[mnaffar]

I have had a terrible experience with dell support. They are unable to keep to deadlines. I have never had a technician come for service at the designated time. My dell vostro laptop has broken down numerous times. One needs extra ordinary patience and flexibility to deal with dell support in india

[ray4jc]

I've found that it all depends on the agent you get in touch with.....I've been amazed at how awesome they can be....and amazed at how awful....so yeah....

[Apoxxx]

When they kept sending me between different departments, I got tired and asked if they could give me the number to their bad customer service department.

Seriously, Dell customer support is hands down the worst support I've ever had as a paying customer anywhere in the world.

[coldcase]

When they kept sending me between different departments, I got tired and asked if they could give me the number to their bad customer service department.

Seriously, Dell customer support is hands down the worst support I've ever had as a paying customer anywhere in the world.

I have to agree. You get transferred or cut off. You need to repeat your story about 100 times. They keep asking you to do stuff like they are reading a script and seem clueless. The only good thing is that after 3 times that a tech comes and changes a part that is not the problem you finally get a new machine that works. The bad part is that it took 3 afternoons of your time plus several hours on the phone with their tech support clowns....

[Nigel8600]

The bad part is that it took 3 afternoons of your time plus several hours on the phone with their tech support clowns....

LOL, maybe this is a strategy of theirs thinking most people probably give up by now and just toss their laptop in the garbage and buy a new one. :P

[Apoxxx]

So, I've tried 20+ times to order from the outlet, got cancelled every time. Sent about 20 emails, spent a good 5-6 hours on the phone, and been on the chat with probably 10-15 different chat representatives over the last 4 weeks, where I got told everything from that they don't know why I got cancelled, to that nothing is wrong and I should just try again. 3 days ago I was talking to the verification department(!) who told me my account had been blocked, but it's all good now and I can go ahead and order again.

Finally find a outlet deal again today; order it; and 3 hours later it's cancelled for no reason. I give up, I just plain give up. It's 100% impossible for me to order another laptop from them. (The first one I had 0 problems ordering)

I know it's not technical support, but I just thought I'd share it anyway. Amazing how they are able to sell laptops at all.