Quantcast Dell Representative (Technician)

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  1. #1
    Information Technology
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    Default Dell Representative (Technician)

    Hi everyone,
    I'm rather new to this particular forum, but I would like to introduce myself as an external representative of Dell. By external, I mean that I am a contractor that provides onsite warranty repair and diagnosis for systems that Dell could otherwise not reach. I would like to offer my help in troubleshooting and diagnosing. Unfortunately, being an external representative, my tools and links to news and development are very limited. However, I'll do my best to help pinpoint issues and direct you in the right direction of support.

    Thanks,
    Gabe
    Mid 2012 Macbook Pro 15" (Dual Booted)
    M17X R1-Black Version
    Certifications: Dell, Sony, Apple, IBM, Toshiba, EMC, Ricoh, Canon, Alienware

  2. #2
    Notebook Evangelist
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    Default Re: Dell Representative (Technician)

    Welcome to the forums!

    Do you know if there is a revised heatsink being designed for the m1330 to stop the GPU reaching 105 degrees C during use?

  3. #3
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    Default Re: Dell Representative (Technician)

    Hi Kreeeee,
    Currently, I haven't been informed about any changes to the heatsink. Normally, as a technician, we often are the last to find out. I'd imagine that because of it's design, a new revision of the bios with adjusted fan tables would be used instead of a new heat sink design.
    The chipset, video card, and processor all share the same heat sink, as you may have noticed. It's not uncommon for the temperature to be on the high side having all three chips sharing the same heat. I'm sure the development team is aware and currently looking for a solution.

    Gabe
    Last edited by GabeZ; 20th May 2008 at 11:45 AM.
    Mid 2012 Macbook Pro 15" (Dual Booted)
    M17X R1-Black Version
    Certifications: Dell, Sony, Apple, IBM, Toshiba, EMC, Ricoh, Canon, Alienware

  4. #4
    9262 is the best:)
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    Default Re: Dell Representative (Technician)

    Good to have you around.Welcome

  5. #5
    Notebook Evangelist
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    Default Re: Dell Representative (Technician)

    Thanks for the feedback

  6. #6
    Notebook Consultant
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    Default Re: Dell Representative (Technician)

    Welcome GabeZ!

    I love how Dell has people searching forums for problems that customers have. It really shows that they do care and are trying to reach out as much as possible to their customer base and support them.

    Again, welcome to the forums!
    Inspiron 1520 | Midnight Blue | Core 2 Duo T7100
    2GB DDR2 RAM | Glossy 15.4" 1280x800 | 256MB 8600M GT
    160GB 5400RPM | 8X DVD+/-RW Dual Layer | Intel 3945 WLAN
    2.0M pixel Camera | 6-cell Battery | Bluetooth

  7. #7
    Anathema
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    Default Re: Dell Representative (Technician)

    Welcome to the Dell forum!

  8. #8
    Notebook Consultant
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    Default Re: Dell Representative (Technician)

    Hey GabeZ, I mailed Dell Saturday to ask if they could send me some new RAM sticks or have a technician repair it. I still haven't received an answer, even though I always receive a reply within 24h. Does this mean that they have just sent the RAM sticks without replying?
    XPS M1530
    Black Cover
    Penryn T9300
    4GB RAM
    8600M GT
    Intel 4965AGN
    200GB (7200 rpm) HDD

  9. #9
    Banned
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    Default Re: Dell Representative (Technician)

    Welcome!

    Hope you enjoy your stay.


  10. #10
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    Default Re: Dell Representative (Technician)

    Hi GF[BE],
    Normally, RAM sticks are a CRU (Customer replaceable unit). You may want to call and find out if they are going to provide onsite service (this can be requested). Usually they provide a DPS number related to your repair. I would suggest calling to make sure that they actually received your request, and that they are working to help you resolve it.

    Gabe
    Mid 2012 Macbook Pro 15" (Dual Booted)
    M17X R1-Black Version
    Certifications: Dell, Sony, Apple, IBM, Toshiba, EMC, Ricoh, Canon, Alienware

 

 
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