Quantcast Touchpad cursor jumps erratically during usage

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  1. #1
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    Default Touchpad cursor jumps erratically during usage

    I formatted my new Vostro 1500 and installed XP Pro and I am having issues with my touchpad. When I am trying to move the cursor around the screen it tends to randomly jump around. I have tried re-installing the drivers, changed the touch sensitivity towards a heavy touch, disabled tap to click and touch check because support suggested that. It still has not solved my issue. In the synaptics touchpad properties when I check “Disable Touchpad / Pointing Stick when external USB mouse is present” the program pops up with a balloon notifying me that it has disabled the touchpad because another pointing device is plugged in. I do not have any other devices that I know of attached and I am wondering if a driver issue is causing the problem. When I look in the device manager, there appears to be some duplicate items.

    Human Interface Devices:
    • Bluetooth Virtual HID Device
    • HID-complaint consumer control device
    • USB Human Interface Device
    • USB Human Interface Device


    Mice and other pointing devices:
    • HID-compliant mouse
    • HID-compliant mouse
    • Synaptics PS/2 Porting Pointing Device


    Can anyone offer any suggestions? This is driving me crazy. I am sorry if this is a duplicate post, but I tried searching and have yet to find something that fixes the issue.

  2. #2
    Notebook Prophet
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    Default Re: Touchpad cursor jumps erratically during usage

    You may need your touch pad replaced.

  3. #3
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    Default Re: Touchpad cursor jumps erratically during usage

    I'll talk to dell about that monday, I am beginning to think its a software/driver conflict though. I have noticed that sometimes the touchpad works perfectly and synaptic software does not detect another mouse. Other times it detects another mouse even though I do not have one installed that I know of. Only when it seems to detect two mice do I know I have major issues.

  4. #4
    Notebook Consultant
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    Default Re: Touchpad cursor jumps erratically during usage

    I haven't done a fresh format yet on my 1530, but I can tell mine does that too, sometimes, there's even a weird command added to the fact the cursor jumps to a random place such as deleting a portion of the text or going back one page in my browser etc.

  5. #5
    Notebook Geek
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    Default Re: Touchpad cursor jumps erratically during usage

    if you are having problems with the touchpad, try to observe the system if the problem occurs while using the system on AC since I read from Dell's website that the problem is with the AC adapter. ask for a replacement and observe the system.

    check this site:
    http://www.dellcommunity.com/support...cending&page=1

 

 

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