Interesting discovery about headjack noise.

[B2TheEYo]

lmfao brutal bro brutal..

I've been stubborn and a tough to tech support many times. I wouldn't blame you for wanting in writing.

Seems pretty convenient though, hundreds of mobo swop's and such, but this one time they have a 'sudden fix'. S RIPPED MY FIX! lmfao..

Seems weird to me they'd go through trouble resolving issues with a system they plan to phase out any time now.

Well I'm half way through writing the guide how to rip the machine apart.

I'm noticed the noise pick up after putting it back together. Time to rip it apart and experiment.

Some how.. I see tin foil being used in the near future. lol

[640k]

So... I talked to Dell about this about a week ago. I made a huge fuss and after being transfered to the manager, I was informed that there was a fix coming "on or after December 17th" and that I had to wait. I hung up angry and called back the next day.

This time I talked to someone who insisted that I should have the motherboard replaced. I made another large fuss and got transferred to the manager and she spent about an hour and a half or 2 on the phone with me trying to provide me with proof that this time replacing the motherboard would work, because they had a new shipment of motherboards that would fix the problem. She referred me to 2 different "CONFIDENTIAL DO NOT SHARE" articles and emailed me some stuff that seemed to imply that the issue was updated and starting December 3rd the new motherboards would fix the issue and that they would send me a box to send them my Inspiron in. They also scheduled a callback for once I had my laptop back to "check to make sure that I was not having the problem anymore"

The box arrived today and I was having second thoughts, so first I called to check that I could make sure that they could send it back to me at a different address, since I will be home after my last final on saturday. This guy seemed to be having a bit of trouble with basic english sentences and grammar structure, so after sorting out the delivery issues (he told me to write my name and new address on a piece of paper and put it in the laptop before I packed it, which seemed totally sketch), I asked if they could guarantee me that this would fix the issue, and after exchanging the same lines over and over again he eventually transferred me to his manager.

I made a fuss about how people have been sending in Inspirons for months and there really isnt a single documented case of replacing the motherboard fixing the issue, and that I wasnt willing to send them my computer and wait a week or more for them to send it back if it was going to have the same issue. He eventually said that after replacing the motherboard that they would check to make sure the headphone jack issue wasnt present because there was no point in sending people back a system with the same problem. I said "that's a nice idea, but Dell has been doing it for months" and I basically just kept saying that I wanted it in writing from Dell that this issue wouldnt be a problem when it was sent back to me. He told me that he was sending me an email with a case# that I could refer to, and that it has our call recorded with them assuring me that the problem would be checked for before they sent it back to me.



I felt like that was as good as I was going to get, and I was planning on dropping at the mail center to have it picked up tomorrow. This thread made me reluctant though....

I mean, given the steps I've taken, what happens if they send it back to me and it has the same issues?

Nothing. You're SOL.

The 12/17 thing and the 12/3 thing make me think either one is BS. I'll wait to 12/17 to see what they have planned. Maybe the "fix" is a replacement laptop (in other words, they're discontinuing the 1500 series).

[irv_bryan]

Nothing. You're SOL.

The 12/17 thing and the 12/3 thing make me think either one is BS. I'll wait to 12/17 to see what they have planned. Maybe the "fix" is a replacement laptop (in other words, they're discontinuing the 1500 series).

That would be fine as long as we all get the replacement laptops. I spent a lot of money and want a machine that works as it should. Don't care if its a slightly different model, as long as it's dealt with. Could be very expensive if Dell decide to replace machines though so I can't see that happening.

[640k]

Yeah I didn't mean they'd hand them out. I meant that they'd be offering the new model as a replacement model in their lineup. Sweep it under the carpet sort of thing.

Now HOPEFULLY that means that whatever they did for the new model can be applied to the old one, but my dime is on we're all SOL.

[irv_bryan]

Yeah, wishful thinking on my part 640k

[640k]

lol @ jumping the gun. + rep.

[vanimea]

Okay, people, I thought I should probably share my story.

I bought a Dell Inspiron 1520 a month ago with the following specs:
Intel Core 2 Duo, 2.2 GHz
7200rpm HD, 160 Gigs
2 Gigs of Ram

I start using it, and behold, I get a little whiny high-pitched noise in my headphones when it's plugged into the jack. You can hear it as soon as you log into Windows, but it's fine when you've pressed F8 right after restarting. It's horribly annoying, especially when you're listening to soft music... You hear it in the blanks, and it probably ruins your ears as well.

So I call Dell. The first tech guy goes through with re-installing my drivers, the second one reformats my drive. After four whole hours, I am fed up and tell them that I want out, but they convince me to get the computer exchanged. I get the exchange after they "build" my new computer for a week. (yeah right). When I get the new one, same problem with the sound. The only good thing from this whole experience is that they finally gave me a refund.

People, learn from me, and avoid Dells.

[640k]

People, learn from me, and avoid Dells.

No.

[southend517]

hope this works, maybe a recall will happen. Maybe this will be a sticky

[n19htmare]

Sorry for the delay... FINALS ARE OVER!!!!

I still got both laptops.... I guess i'll disect them again and take some pics....

I just found it ODD that it was the casing that made the difference....
I'll have more time with the machines over the weekend without having to worry about finals.

B2theEYO..... Excellent observation and that's EXACTLY what I will do. Pictures will follow of before and after.

I'll need to find a static free environment so I can run the system OUT of the case and observe...

I think we're getting somewhere here.

Also B2theEYO, since you have the 1500/1520 and I have the 1400/1420.....let's work something out. PM me and we can work on this stuff....would really like to come to some sort of a resolution on this.

As far as recall... I don't about that. I think they need better shielded cables.

One can also use something like this http://www.musiciansfriend.com/produ...ape?sku=364741

or plain aluminum foil paper for shield as well....

I can't wait till I get home