M1330 Keyboard Woes...

SirWells · 09-19-2007, 07:35 PM

My keyboard on my M1330 is not completely flat. The "J" key and the keys all around it are all higher than the rest of the rest of th keyboard. I asked about this in the M1330 Users Forum and somebody mentioned that the wiring for the wireless antenna are under the keyboard and sometimes push the keyboard up in places. Has anybody else experienced something similar to this? If a service representative were to come, what would they have to do to reset the keyboard? I'm wondering if it's worth the hassle and just deal with it.

Ichigo · 09-19-2007, 08:12 PM

Ask for a replacement. It's a known issue.

SirWells · 09-19-2007, 08:57 PM

Quote:

Originally Posted by Ichigo

Ask for a replacement. It's a known issue.

If I were to ask for a replacement, would it be a brand new system or would they send me formerly rejected M1330? Could they just have somebody replace the keyboard? I almost don't want to even bother, I don't know...

darthsat · 09-19-2007, 08:59 PM

I have the exact same keyboard issue. My J, U, I, 7, 8, F7, F8, F9 keys are all raised compared to the rest of the keyboard. I am considering calling Dell and trying to get someone to come over and replace the keyboard.

Ichigo · 09-19-2007, 09:27 PM

Well they *should* send you a new system. You have the ability to refuse that replacement if you think it's worse than your current system.

SirWells · 09-19-2007, 09:31 PM

Quote:

Originally Posted by darthsat

I have the exact same keyboard issue. My J, U, I, 7, 8, F7, F8, F9 keys are all raised compared to the rest of the keyboard. I am considering calling Dell and trying to get someone to come over and replace the keyboard.

I just got off XPS Chat about my keyboard. They are sending a replacement keyboard and the technician will call me to set up an appointment as soon as they receive the part. We seem to have the same keys all messed up.

Again, it's nothing major, I can still type normally, but it annoys me to look at, when you press any of those affected keys, the entire keys in that area tend to move with the keypress. I thought they would just have to tighten some components underneath the keypad, not replace the entire part. I'm also wondering what is entailed to replace a keyboard, I'm afraid this technician might screw something up! I'm probably just being paranoid.

The support representative even asked me how my XPS letters were holding up, as I called up a week and a half ago when the "P" had fallen off. XPS support is legit!

jetel · 09-20-2007, 11:46 AM

I had the same problem. Today the Dell guy came to visit me, as he was changing the palmrest with the one with the fingerprint reader they forgot to add. I told him about the keyboard issue and he tried to fix it in the process. The keyboard is still not entirely flat, but i think 99% people wont notice.

Just for curiosity i wanted him to fix the spongy right side of the keyboard, but that one he couldn't fix. He said there's nothing he can do about it. Well it doesnt really bother me.

SirWells · 09-23-2007, 02:34 PM

Quote:

Originally Posted by jetel

I had the same problem. Today the Dell guy came to visit me, as he was changing the palmrest with the one with the fingerprint reader they forgot to add. I told him about the keyboard issue and he tried to fix it in the process. The keyboard is still not entirely flat, but i think 99% people wont notice.

Just for curiosity i wanted him to fix the spongy right side of the keyboard, but that one he couldn't fix. He said there's nothing he can do about it. Well it doesnt really bother me.

So the majority of those bumps in the keys are gone? I was thinking about that spongy right side as well, I couldn't see what they could fix to make that side more solid. What was the reason why the keys on the right side would be so "unflat" for lack of a better word? What did your technician do to fix this?

jetel · 09-24-2007, 03:52 AM

I didnt watch him, coz i had other work to do. I had a bulge in the middle, and now it's almost gone. He said something about cables running under the keyboard.

SirWells · 09-24-2007, 06:31 AM

Quote:

Originally Posted by jetel

I didnt watch him, coz i had other work to do. I had a bulge in the middle, and now it's almost gone. He said something about cables running under the keyboard.

Ok, I feel a tad better now!

Did he replace the entire keyboard or just mess around with the cables only? Thanks.