Dell Inspiron Remote, I got it

[The Critic]

No, we don't know for sure...but mine is set to arrive tomorrow so I'll be taking pictures immediately upon its arrival and posting them.

[DMAK02]

I didn't answer it because I didn't know the answer to the first part. I assume it is, since express slots are the same size (correct me if I am wrong).

I am sorry you felt offended, but I just find it very fustrating that I spent a while to present all the info to you and even bolded the most important parts and you ask for an answer that was already given to you.

[tremonti22]

No, we don't know for sure...but mine is set to arrive tomorrow so I'll be taking pictures immediately upon its arrival and posting them.

Thank you. All I was looking for.

I didn't answer it because I didn't know the answer to the first part. I assume it is, since express slots are the same size (correct me if I am wrong).

I am sorry you felt offended, but I just find it very fustrating that I spent a while to present all the info to you and even bolded the most important parts and you ask for an answer that was already given to you.

No, you bolded the item number for the part that's being shipped to you. I asked if we were sure what the number for the ExpressCard remote was, bceause there are a bunch of numbers floating around and I didn't know if anyone knew for sure, yet. That answer was not given to me; I was offended by a pretty unwarranted response.

[Liquidx]

Well all other arguing aside, using DMAK's first post I sent an e-mail to my Case Manager and here is exactly what I said cut and pasted from the e-mail:

"Another issue I wanted you to look into for me was the inclusion of the expresscard media remote, part no: 412-0781 . I had read in a reviews on the E1520 that the remote was included, but have seen on the forums that some people were not receiving it, they later found out they needed to call and ask about it, and every person that I have seen say they did that, or people that called before their laptop shipped received the remote complimentary. As I have not found a remote on my invoice, I would like to make sure that the remote is in fact included with my system. If there is any question about the validity of this claim, I will be happy to provide website addresses for the online forums that I have read about this issue in."

The first issue I had was why people were getting their laptops that ordered way after me, and why hadn't mine shipped yet. Her response on the card issue, since that is what is relevant here:

"And in reference to the part no: 412-0781 for the Remote Control for Media Center 2005, for Inspiron what I have done is that I have gone a head and placed a new order for you with out charging you anything extra for it. And the new order #Edited out"

I tell you what, out of every Dell rep I have dealt with if you guys ever need a case manager, request this one. She has been absolutely amazing in responding fast, being upfront with me, and for the most part getting me what I want, or if she is unable to, explaining why she can't. Here is her info:

Mallika.Khambaty
Rep ID # 104743
Case Manager
ABU Customer eCare
Dell Inc.

[tremonti22]

I just hope the fact that it's now available through the ordering process doesn't hinder the process. I did order my laptop before it went up...

[Liquidx]

The ship date for my remote is the same day as my laptop according to order status check. Don't know if that helps you or not, but the most relevant thing I can say. Since it is a different order, at least for me, I can't see it messing with your laptop order at all. In fact at warehouse level, I can't see them even seeing the both of them. I am willing to bet you get your remote in a completely seperate box.

[tremonti22]

Actually, I meant it like, "oh, well now it's on the site so we can't just throw it in for free." I'm hoping there's a timestamp on my order, or something, to show that it was before the option went on the site.

That and the ear buds. Tomorrow should be a fun few hours on the phone...

[Liquidx]

You didn't get the ear buds free? That's weird, it said you got them in the config options automatically with the webcam, at least on the standard us Dell site with the 1520. Any others I don't know. As far as a time stamp is concerned, yes they know when you ordered. I didn't even see an option for the remote or I sure as hell would of requested it if it's free. The only thing free I don't want from dell is their bloatware, including works, entertainment software, things like that. I use VLC and WMP for my movies, iTunes for music, and office 07 for well office/school work. So I don't want any of their crap like that. I will say though that I might play with their burning software, but I have never used anything other then Nero so I don't know if I will keep that or not. Either way, any free hardware I can get, by all means . If it turns out I don't need it or use it, Ebay is a great place for it to be...lol. But in the case of the remote, I am very happy about that as I would in fact use that. Probably will use the earbuds, but it depends on how they sound compared to my ipod headphones.

[tremonti22]

Yeah, I selected the webcam option, and it didn't say anything on that screen about the earbuds (how it says "FREE ear buds with order," or something), and it didn't show up on my invoice.

And with the bloatware, that's what the OS disk is for

[BuckeyeFan]

Yeah, I selected the webcam option, and it didn't say anything on that screen about the earbuds (how it says "FREE ear buds with order," or something), and it didn't show up on my invoice.

And with the bloatware, that's what the OS disk is for

I just checked the dell site and it is not listed through the student page, but is through the home/home office site.