Dell Inspiron Remote, I got it

[ladyatakari]

Kay so...if we get a 1420, will a 412-0961 remote work for it?

I've been reading through the thread and I see a lot of different numbers so I just want to make sure. =)

[Liquidx]

no, get the FW331.

I think I will just order it online monk, then I have no wait, I can understand the details, and I can use my 15% off coupon

[HI DesertNM]

no, get the FW331.

I did see the FW331 on dells site.. comes up as Refurbished: Remote Control Kit
Their is no picture. Is that the right one? I tried with several agents to buy the dell travel remote and unfortunately nobody knew WTH I was talking about. I ended up canceling/reordering to add it since the configurator was the only place I could see it. If there is a link to the Dell travel remote on the accessories page I would like to see it. Maybe its easier to add separately now. Or as some say you have to get your notebook first before you can add the remote. There is a analyzer feature on dells replacement parts site that can look at your system and give you replacement parts.. have not tried it but I am thinking maybe the replacement part division is the only place you can find this remote.. If you have a hard time getting a rep to locate the remote I would ask them to look under the replacement parts.. I saw Creative do that once.. Got a IR remote for my nomad 3 from replacement parts since that remote was never sold by itself in the US for the JB3.

[Jdban]

I called and got nowhere with dell. I emailed them and finally got a $50 coupon (for a remote). I know I will still have to pay tax and shipping, but that’s only about $10, and I might be able to call in and get the shipping waived. I’m happy.
I included an email transcript, in case anyone would like to see it.

My email to dell:
Hi, I ordered an Inspiron 1520. Before I ordered the computer, I read a review that stated that a remote was included with the laptop. I do not find a remote on my invoice. I went to a forum and saw that other people were having the same problem. They called into Dell Customer Care and have been sent a complimentary remote. They said you might need the Part number, which I believe is A0691231. I would like a complementary remote as well.
-Jdban

Dell’s Response:
Thank you for contacting Dell.
I apologize that you did not receive a remote with your notebook. You wish to receive a complimentary remote control with your notebook. I will assist you further.
I apologize for the inconvenience you may have experienced.
Dell records reflect that your order is still in production hence I request you to contact Dell Sales department and they would add the remote to your new order, before it ships out of Dell.
You may contact Dell Sales department on 1-800-915-3355 (between 7:00 AM to 11:00 PM (CST), Monday through Friday).
Mr. Jdban, please email for any additional support, and I shall be glad to assist you further.
The reference number for this interaction is 169603312
Thank you for choosing Dell.
Respectfully,
Mohit_C

My response:
Could you please just send the complementary remote to me? I have had a hard time contacting sales, with tons of disconnected calls. I am even considering cancelling my order, because I have had such trouble with all of this.
Let me know if you can help me.
Thank you for your time,
-Jdban

Dell’s response:
I understand that you wish to receive the Remote. I apologize for the inconvenience caused to you. I will certainly help you with this concern.
Please be informed that I would like to offer you the coupon for $50 so that you can place the order for the Remote once the order is shipped, I will be able to process the coupon for the $50. If you are ready to accept the coupon reply to me so that I can process the coupon for $50.

[HI DesertNM]

I called and got nowhere with dell. I emailed them and finally got a $50 coupon (for a remote). I know I will still have to pay tax and shipping, but that’s only about $10, and I might be able to call in and get the shipping waived. I’m happy.
I included an email transcript, in case anyone would like to see it.

My email to dell:
They said you might need the Part number, which I believe is A0691231. I would like a complementary remote as well.
-Jdban

The AO691231 is for the blue tooth remote. I have yet been able to see the IR dell travel remote listed anywhere on Dells site. None of the reps could see it either. Its possible that its easier to get once you get your system. But the only way I know to guarantee it is to include it in the original configuration build. Dell really needs to clean this mess up. At this point Dell is giving away (to some) a 50 dollar BT remote to resolve this issue. WTH don't they just give their own brand DELL IR remote instead? It costs them much much less to give what must cost them a few bucks IR remote then a third party BT one.

[tooz]

I think that $50 coupon could get you the remote, I'd take it in a second.

[HI DesertNM]

I think that $50 coupon could get you the remote, I'd take it in a second.

The BT one is nice.. I ordered it too.. but I just RMA'd it back since I was able to build the system with the IR one. The BT will stick out of the express slot whereas the IR won't. But I used that money to buy a Motorola MOTOROKR ™ S9 Bluetooth Active Headphones instead.


http://forum.notebookreview.com/atta...1&d=1185728344
motorola_s9.jpg

[monkstah]

Just got the remote today. Fw331 is the correct one. it's small and sexy.

[ace2525]

the fw331...is that the Inferred one? could you take pictures of it and post? i saw the bluetooth one but im not spending $50 on a remote.

[The Critic]

the fw331...is that the Inferred one? could you take pictures of it and post? i saw the bluetooth one but im not spending $50 on a remote.

I posted a picture of it in post #367...first picture is the FW331 remote.