Dell Inspiron Remote, I got it

[The Critic]

bump, any updates people?

[kahlel7]

I spoke to the customer service. They promised me that they will include the remote control in my order for free and then they transfered to another rep and they told me the opposite, that the remote will not included!!! At the end i didn´t know anything surely.
Terrible customer service, one says a thing and another says another thing. This is a big problem and DELL has to take care with that.

[bmnotpls]

You know, they aren't free. You have to buy them, $15 with your order.

[Stella]

Actually, they were free to Canadians and weren't offered to the US. The people who were originally complained about the remote were led to believe by review units that it would be included by default. Now they are offering it on the website and I'm sure no one is going to complain about paying $15 for it, but that's very recent.

[monkstah]

mine is arriving monday

[xie]

I called and tried to buy one and the rep told me it wasn't compatible with Vista and was a mistake that it even showed up on the page. :\

[safarimark]

Great News! I just received the coveted dell remote today... DHL was supposed to deliver it yesterday but they screwed up and it went out asa special delivery on Saturday. After about a week of calling dell about two weeks ago I was told by the returns department in oregon that they had found the remote and shipped it for me free of charge using the order info " FW331 Kit,Remote Control,Notebook Mobile 2008,Philips "

As I said, they shipped mine for free and they gave me the remote + $50 cash back in my account for my troubles. "they said they could do this because my laptop was priced over 1100 bucks."

Here some pictures...






After all that time and effort my Dell is finally complete.

[Liquidx]

so how do I order one of these, I am not asking for another free one, I just want to buy it, with shipping should send out under $10 I would think. If it's really $3.99. But when I did a search of the FW331 part no: it showed up as 10.99

Edit: I just checked it out, it will cost $16.94 to ship it here. So I guess I will probably order one tomorrow. I love my Bluetooth remote but it would be nice to have a remote I can take with me when I am just carrying my notebook around. The other sticks out to much for me to bag it like that. But I have already used it at home watching movies, and listening to music, it's great. I can move all over my room and adjust volume and songs and.... I am very pleased with it. Now if only it didn't stick out....

[safarimark]

All I did was call the returns department once I received my laptop and she called tech support to look up the specs on this paticular remote, then they came back with the order number, I waited as she typed up alot of information ( I could here it in the background). Then I received my order confirmation, honestly I think the only way to get this remote is for free.

[monkstah]

liquid, just call spare parts, and they'll order it for you. it's about 10-15 bucks with shipping. that's what i originally was going to do, but cancelled because i wasn't sure it was the right one. now i'll have it free on monday, but i didn't get a bluetooth one..