Dell Inspiron Remote, I got it

[Andy1210]

To the guy that his remote powered down his system, did you try the actual media buttons on it with media player running? Sorry to hear about your luck about it powering down on you. Next time make sure to save any work when you are trying a new product on any computer.

Problem is they sent the Media Ctr 2005 remote with no literature or software so I dunno how to use the thing. I think I need some kind of software on my PC to use the remote??

[Liquidx]

The thing is that you are supposed to be using it with Media center, which already knows how to use it. Your system doesn't apparently. Hence the no software. You might want to do some searches online for "Media Center Remote Software" never know, it may work out for you after all. If not call em up, tell em it don't work, and you want the bluetooth remote. At least then you get something that works. That is if you ordered BT.

[Andy1210]

There's a whole LOT of people out there who were told they'd get a remote with shipment and didn't. The pathetic excuse that Dell can't find a part number to send it to us is simply unacceptable and would be laughable if it weren't so frustrating.

Yes, we're talking about a puny $15 piece of equip, but one that should be there and lack of it is a case of misrepresentation. Nothing alienates your customer base quicker than these kind of service gaffs.

Time to play hardball, dammit! Individually, no one seems to be getting anywhere. Who's a lawyer out there that can collectively represent us or in the media that can confront them with the prospect of doing a segment of Dell's continued woes in the area of service and not standing behind their product. That should go a long ways in nudging them to find a part number they can actually order!

WE MUST GET WHAT WE WERE PROMISED!
JUSTICE MUST PREVAIL!

Are y'all with me?? Are ya? Well, ARE ya?

Now where's my prozac....

[Liquidx]

Sure I will join, maybe I can get another free remote

I do agree that something should be done on a larger level, but it would only work if made massively publicly known. Someone needs to write engadget and places like that, and notify them of this injustice. The least Dell could do is to change there system to where that part could be ordered. What would of happened if I had received that remote with my system and it broke? That should be covered under warranty, so how would they have sent me another one?

[Andy1210]

Yep- everyone needs to take the "I'm mad as hell and ain't gonna take it anymore" attitude. Michael Dell is working on rebuilding the business from the ground up, but until that happens, this company is a textbook example of a dysfunctional, no-cohesive mess of various, overlapping depts all of which are in a hurry to kick you to another dept and none of which can help you on this matter. Kudos to anyone out there who makes it a hobby of getting all kinds of freebies. I personally can't stand that and this is clearly a different situation where several people simply aren't getting equipment they were promised. I would just pay for the remote if I could in spite of the fact my Rep guarenteed it would ship with my PC. But I can't. Unfortunately, the only thing that ultimately get them to remedy the situation is to unrelentlessly keep on them and continue to escalate as high as you can go.

Ultimately, we WILL work thru this bureaucracy- power to the PEOPLE! lol!

[Liquidx]

Many people will think I am just trying to get freebies, due to the fact I got the remote, messenger bag, and have plans to get the $100 for my Geforce issue. I normally look down on trying to get something for nothing, but considering I have been waiting over 2 months for my laptop, I do feel I deserve some kind of compensation, and the remote, according to reviews we were supposed to get one. If they did not intend on sending me a remote, it should not have been in the reviewers hands either. The messenger bag is just for my pain and anguish over this whole issue, and honestly I would gladly give up the $100 credit for a higher powered graphics card. I paid an extra $200 to go from integrated to the 8600, which shows my willingness. Then to not get what i was promised? So there is method to my madness. And I ordered the original laptop to help me in my schooling, I have felt the effects of it not being here as there was many times it could have helped me out tremendously!!! So I do feel justified in the messenger bag, not to mention the arguing constantly with incredibly stupid dell reps about things that should be, "yes sir, here is the info you wanted... thank you, good bye" Instead they give me "I don't know, that doesn't show up, blah blah," When other reps did & could tell me what i wanted. Either they need to better train their reps, or tell them to get off their lazy... I will keep this clean, but you get the idea.

[Liquidx]

anyone know what happened to Monk and DMAK they were the main propietors of this in the beginning?

[monkstah]

Liquid: Still don't have the right remote. Got the Media Center one. No one can find the 0961 part number one. I can't use bluetooth because I don't have it coming on my laptop.

Waiting till laptop ships, then hopefully they can order the remote properly. Bag will be sent for free once laptop ships for sure.

[Liquidx]

hmm, what's another accessory we could get them to substitute for the remote that you could use? ....... Wireless mouse maybe? 22" WS LCD, Dell gift card? I dunno, just some ideas

[davron]

Called customer care and EPP sales and they say that there is no part number and cannot help me. I am even ready to pay the $15 if need be but no one can find the damn remote!!!!!

Same problem right here. No way to get the damn remote - I hope somebody's gonna sell it on ebay