Dell Satisfaction Poll

[SPEEDwithJJ]

However it's irresponsible to buy and then worry about problems.

Irresponsible? No offence but you need to understand that computers are not something that will not suddenly break down.... You may have done all the homework on a company's products but it still doesn't give you any guarantees that the product you buy will not break down in ,for example, 3 months after purchase (touch wood that such a thing will not happen).

Nowadays, in my opinion, all the PC manufacturers are all about the same in terms of quality & such. Most are also using similar components as well so...... that is why I say buy now, then worry about stuff later....

[LapQuest]

I want to say two things service and hardware. They infortunately do go hand in hand. I have myself have had 6 Laptops from Dell and helped people choose dozens more. I have been VERY happy until my next to last purchase. That computer had many problems and the service was extremely poor. That being said on my newest M1210 the computer seems excellent. But trying to get support needs lots of work. Not being able to get on chat does not make it very fast or very helpful. Trying to get someone on the phone for hours and hours that is not a good thing either. Also if the person on the other end can not understand the language very well and gets things mixed up that is a minus. These are things I hope to see Dell improve upon since Mr. Dell took back decision making. I suggest choosing the computer you like and can afford. Choose a good service plan and pay for it. If you have problems hope you get an American if you are American German if you are a German French if you are French so on and so forth. They have always had good repair and replacement that is unchanged. I still like their hardware that is unchanged. But service needs a huge improvement. I have bought from Dell for a very long time and could until last year recommend them without hesitation. If you know computers you will probably be ok in any purchase but if you need any help you better hope you get your help from a native speaker of your language. That goes for all companies HP the last time I bought from them was in the same boat I quit buying from them. Check all aspects of a purchase before making one and do not let anyone tell you that is not a good idea.

[colonelclutz]

Totally happy with my new dell laptop.

[FroodyChick]

First let me say I love my laptop E1705!! However I do have regrets that I have had to deal with dell support. I had called dell to help me build a laptop for the main uses of on-line gaming, and watching TV. There was a problem with Guild Wars and the security setup on my system (Vista). It took 2 calls, and a total of 6hrs to get the setting correct. (since then I've been happily killing trolls most evenings!). Then the real nightmare ensued. The TV tuner they sold me was incompatible with Vista. Well that took 2 calls of at least 1hr each to get them to understand the problem. Finally one of the support people said they would send out a compatible tuner. Five days later it arrived.....unfortunately it isn't compatible with Vista either. This time it took three phone calls to get someone to understand I didn't want more tuners, just one that works. The calls still average one hour each, they kept saying " I hope you don't mind a few minutes of silence while I enter this into the computer". This was usually followed by 5-10minutes of typing sounds, exhaling, and once I swear he burped. I got tired of this so once I replied to him "No, I don't mind the silence, as long as you don't mind me singing opera into the phone." I proceeded to sing Un Bel Di in his ear....the silence didn't last long that time. By now I had researched all the TV tuners they had and gave the support person the dell part #, They said I'd get it in two days. Five days later I got my tuner, the problem is it was the same model as the first one. At this point I'm wondering if I'm in an episode of Twilight Zone. Another hour long call full of apologies, and they send me out my tuner, the support person even thanked me for looking in to compatibility for her. Two days later, another package from dell and , you guessed it, it isn't compatible with my system. This time I was quite brisk on the phone, told them this was inexcusable, that I was sending the tuners back and wanted a full refund. They agreed to send a label for the 2 tuners they have sent me (I did tell them I have four tuners not two, but the support person said "no you don't you only have two." ?)She also said someone from corporate would call me the next day. Three days later I got a message on my answering machine from corporate stating they were sorry the PCI card didn't work in my system, but Vista is new and they are working out the bugs and some items may have difficulty. (of course I have a laptop, so I am using a USB tuner, not PCI card). Unbelievable treatment. Like I said I LOVE my E1705, but have no respect for Dell support.

[solideyex]

lovin my new 6400

thanks to all the people who helped me out with various notebook decisions and issues! this forum is great

[LiveStrong]

im pretty happy with my inspiron 8600. I just wish that i had gotten a latitude instead though, since its build quality is better. Oh well...next time i guess.

[Sirius_GTO]

110chasr osdnf

[khanhfat]

I'm neutral to this .. cause I" have had enough problems with memory parity error BSOD. If not because of that.. I'm happy with the Customer service and good tech support. Btw, the refund of my system is pretty good trade for a new system with better specs like the Asus below

[lilredfoxie]

I like Dell computers, my regret is that I should have spent a little more for the Latitude D820 instead of the E1505

[Pandaren]

I voted: "Yes... but I have regrets"

I am 95% satisfied with my Latitude D620. My minor quibbles are lack of a scroll key for the track stick, and a lid that creaks when opening a closing (every latitude I have ever owned does this -- it doesn't seem to cause problems but I don't like it).

Build quality is good, keyboard is solid. That's pretty much all I ask for, and the Latitude has it!