Dell Satisfaction Poll

[Iceman0124]

Whats up with all the general satisfaction polls?

[YMW]

Sorry, just doing my research.

[Swingman]

Whats up with all the general satisfaction polls?

Because posts talking about them breaking down or how crappy of an experience they've had with the company make people worry about buying one.

I was going to ask the same question to see what percentage of people have issues with Dell.

[Iceman0124]

We just have so many of them floating around, all basically asking the same question.

[SPEEDwithJJ]

I was going to ask the same question to see what percentage of people have issues with Dell.

No matter which company you're buying a product from, just because a percentage of people have issues with a particular company, it doesn't mean that those will/may apply to you. My opinion is that if you like something, just go ahead & buy it, then worry about stuff later on. Most often, there will be no issues whatsoever with the product!

[Swingman]

I realize no company has a perfect track record. However it's irresponsible to buy and then worry about problems. When I am thinking about spending that kind of money, I read as many reviews and opinions on the product/company so that I make the best decision possible.

If a company is getting more complaints/issues than other companies, then that says something. That's why so many posters want to know what the overall satisfaction level is with each company. If there are multiple posts on the matter, then maybe it should be stickied to the top.

[Iceman0124]

You do have to factor in that good percentage of posters on these forums are here only because they are having problems.

[WackyT]

You do have to factor in that good percentage of posters on these forums are here only because they are having problems.

OK. Let's take a closer look at that. What percentage of people call up a company or the Better Business Bureau to tell them they're having no problems? I've never done it. Same goes with a meeting place like this forum. I first found this forum while searching for an answer to a question. And if you take a look at the problems posted here, a lot of them are PEBKAC issues, not Dell issues.

[Swingman]

You do have to factor in that good percentage of posters on these forums are here only because they are having problems.

That is true across the board so it should affect the satisfaction poll on every company. Thus, it should still be somewhat telling if one is getting more complaints per units sold than the other.

[ObscuredByClouds]

I recently bought a Latitude D820 after spending a few weeks reading this forum and various others trying to decide which notebook to buy and I am happy with the choice I made.
First off, I like the notebook. It does what I wanted it to do and it does it well.
Second, I've already had to deal with Dell support and found them great. There was some problem with a couple of the keys on my keyboard that intermittently wouldn't work. I called Dell and a very patient man talked me through reseating the keyboard. However, ater a couple of days the problem recurred so I got back in touch with the support guy who'd helped me out and the following day a new keyboard arrived. Haven't had any problems since.
I know it might seem strange that I'm quite happy even though there was a problem with the laptop, but the way I look at, these things happen, there are always going to be problems for some people somewhere along the line, and it's the way they are dealt with that makes the difference. I thought my problem was dealt with well, the support guy was great and the problem was solved really quickly and with no hassle at all. I went for Dell because I was able to get a computer with the specs I wanted without having to pay extra for stuff that I don't need/want, and I'm really glad that I did.