Dell Satisfaction Poll

[Rutagur]

My comp started making weird noises. Will see what happens next.

[Sleepy Guy]

Well to the Dell rep.

The price points and warranty options are top notch. The people, process', and support are horrid. I could go on with details but bought a Dell because the price was right.

The legendary Dell support is just that a legend. I have bought 3 systems for personal use in the past 4 months and 150 through work in the past year.

[AM Radio]

yup, with regrets.

the hardware is great -- T7400 + nvidia 7900 + 2 gigs of ram is nothing to sneeze at, and at the price point = sweet.

that said, i've had to return my notebook because of the terrible samsung screen, my first dvd-drive was hella loud, and i was also a victim of "bait n' switch" (free printer which i was later charged for -- there was SO MUCH BS with that i thought i was dealing with a farm instead of a corporation. took a while, but i got it sorted.).

sales reps are helpful when they want to sell you something ... but waiting 45 minutes to get after-sales support is ridiculous. plus, if you end up in India, it's a total grab-bag the kind of expertise you'll get. the crew there TRY to be helpful, but they are not trained to quickly diagnose hardware issues, and will take you through the registry, tweaking settings, etc. instead of just admitting "wow, your dvd-drive sucks, it shouldn't take 45 minutes to install a program".

what's totally wacked is that when i got a canadian rep twice, both times he listened to my symptoms, and then arranged to swap my hardware. done!

[MaxGem]

my inspiron 8600 still good and never had any issues

[Mikeoo17]

It's cheap plastic that flexes and creeks all over the place. I seriously hope I never have to deal with Dell over the phone again and will never buy another Dell specifically because of that reason.

Besides that, it is a computer and it serves it's purpose as such. If you're looking for build quality, get an Asus!

[Bobmitch]

I am completely satisfied...Not sure it's a regret...but I should have put 2 GB of Ram in the machine at purchase

[martynh]

Dell support is so bad I would never consider another Dell. Seems like their standard response is "Let me transfer you to department x" (i.e. let me make you somebody else's problem) if your question is anything other than one of their top 20 FAQ's. The only exception is XPS support in the UK who seem to know what they are talking about at least. Oh and my notebook has died 3 times in a year so I have had plenty of experience of them.

[Phillip]

yes overall but battery life could be better, they're tech support need much improvement, and if I had trusted the lesser known brands at the time, I probably could have gotten a better laptop for the price I paid.

[brown_fv]

Completely satisfied. had a problem with battery wear, but dell replaced the battery and i had a new one the next morning. 1 regret but it was my own fault for getting 1GB (2x512mb) instead of 1GB (1x1024mb) or 2GB of RAM.

[vnbanana]

Yes, completely satisfied. I got a Dell inspiron 6400 almost 2 months ago, and dont have any problem with it so far. I have no idea about Dell services, but hopefully I wont have to call them.

core 2 duo 7200, 2gb ram @667, ati x1400 256mb, 100gb 7200 hdd, $1,300 seem like a perfect set...I am willing to pay extra $$$ for a better graphic card, but ATI x1400 is a decent card for my gaming demand (counter strike 24/7 only )