Dell Canada XPS Sales Assistance Thread : Post here for help with Dell sales

[Rachid@Dell]

Hi, everyone. After hearing positive customer feedback on the Alienware assistance thread and listening to everyone’s suggestions about our sales efforts here on NBR, we have decided to start a thread for sales assistance with products beyond Alienware. I am happy to introduce my counter parts that will be assisting with Canada XPS sales. They are Chagi, Tarik and Amith. This will be the thread they use to accept quote requests from customers in need of sales order help. They may go out onto other threads and join the conversation, just like Rev and I do from time to time, but they will not be reaching out and pitching you on other threads.

Chagi, Tarik and Amith are senior sales representatives with a long experience in XPS Systems sales. They go by the screen names Chagi@Xps, Tarik@Xps and Amith@Xps. They will be handling requests for customers in Canada.

Here is how the process will work :

If you are looking for help with a new purchase quote, or any general sales issues, please send a PM to either Chagi, Tarik or Amith. In your PM, please include your first and last name, customer number if you have one, shipping address, email address and daytime contact number if this is for a system quote. Also post some sort of “sent you a PM” comment on this thread. If you need any other kind of assistance related to sales or order process, please PM one of them, and explain your situation. They may not be able to solve all customer care and tech support issues, but they will refer you to the appropriate team to help when they can.

Please feel free to post any other questions or concerns you may have. I will do my best to keep up. Thanks.

[Chagi@XPS]

Thanks Rachid!...This Sounds Great!!

[Amith@XPS]

Hi, everyone. After hearing positive customer feedback on the Alienware assistance thread and listening to everyone’s suggestions about our sales efforts here on NBR, we have decided to start a thread for sales assistance with products beyond Alienware. I am happy to introduce my counter parts that will be assisting with Canada XPS sales. They are Chagi, Tarik and Amith. This will be the thread they use to accept quote requests from customers in need of sales order help. They may go out onto other threads and join the conversation, just like Rev and I do from time to time, but they will not be reaching out and pitching you on other threads.

Chagi, Tarik and Amith are senior sales representatives with a long experience in XPS Systems sales. They go by the screen names Chagi@Xps, Tarik@Xps and Amith@Xps. They will be handling requests for customers in Canada.

Here is how the process will work :

If you are looking for help with a new purchase quote, or any general sales issues, please send a PM to either Chagi, Tarik or Amith. In your PM, please include your first and last name, customer number if you have one, shipping address, email address and daytime contact number if this is for a system quote. Also post some sort of “sent you a PM” comment on this thread. If you need any other kind of assistance related to sales or order process, please PM one of them, and explain your situation. They may not be able to solve all customer care and tech support issues, but they will refer you to the appropriate team to help when they can.

Please feel free to post any other questions or concerns you may have. I will do my best to keep up. Thanks.

Thanks rachid looking forward to help our customers

Thanks rachid looking forward to help our customers

[Tarik@XPS]

Hi everybody.

Thanks Rachid

[Yitzter]

What about US sales?

[jeremfg]

Nice!

Will definitely come back in a month (or sooner), when I'll be ready to buy my next laptop! (Currently looking at the L521X)

P.S. Any of you should we contact more specifically for Quebec? As in "do any of you speak French?" kind of question

Thanks guys!

[TheCanadian]

Hey team, thanks for starting this thread. It is critical for me that Dell offers an SSD only option as a config option along with the Dell XPS L521x, similar to the previous gen model. Some countries offer this and we don't for some reason. Bear in mind that people would be more than willing to pay it. I know it becomes a bump up in price, but that's a choice that the consumer would like to have as a viable option. Is this going to be a reality soon? If so, please discuss ETA. Thanks in advance.

[Amith@XPS]

Hello Sir/madan ,we do offer an ssd option on New XPS 15 ,Please Pm me With your contact information to discuss this further ,
Regards
Amith

[seeker_moc]

What about US sales?

I am also interested in this.

[Kaso]

Can (or does) this configuration ($1,999.99):

have Windows 7 installed on the 128GB mSATA SSD (that is, the mSATA SSD is used as boot/OS/programs drive, and not as Intel-managed file cache)?

Would there be any specific indication on the order?