Dell XPS 13 Ultrabook Review & Owner's Thread

[pusta]

Finally got my email with my T-Mobile codes and the skype premium subscription (that I had forgotten all about)

Uggh, still haven't received mine yet, and it's now 16 days since mine shipped. When did you order?

[Touge]

I just uninstalled the facial recognition software also, let's see if that makes a difference. Going to put it to sleep a few times and wake it up and then report back.

[warmapathy]

Uggh, still haven't received mine yet, and it's now 16 days since mine shipped. When did you order?

I ordered mine 2/27. The hotspot was delivered on 2/29. The system was delivered on 3/1. I got the codes today at 4:15 EST.

[Touge]

nope didn't seem to make a difference =(, still dims upon waking up from sleep.

[brinky]

Uggh, still haven't received mine yet, and it's now 16 days since mine shipped. When did you order?

Just like warmapathy. Ordered on the 27th, delivered on the 29th and email arrived at 4:15pm

[heavyharmonies]

Just like warmapathy. Ordered on the 27th, delivered on the 29th and email arrived at 4:15pm

Ditto. Exactly the same in all respects, actually...

[alphadog00]

Just wanted to say a big THANK YOU to Bill and Jesse (and anyone else from Dell) that is offering feedback here. It is great that you are interacting with the XPS community.

The following is not a comment on Bill or Jesse - just the way big companies faun over those they see as influential: The only thing disappointing is that reviewers are able to get driver updates before they are officially released. Many here would gladly be beta testers but are not offered the chance. The reviewers are single individuals that tend to find other reasons to ding the products. One or two reviewers go the trackpad update and claim things are better - but they are not really a representation of all the different use cases.

It would be nice if Dell just put out "Beta" labeled drivers for those that want to test. They took a chance on some reviewer that already blasted them - they really have nothing to lose.

[pusta]

Ditto. Exactly the same in all respects, actually...

I ordered on the 28th, so I may be in the second batch :-)

[heavyharmonies]

We have seen your posts. Thanks for providing great feedback and information. I saw the difficulty you are having with service. Please allow me to assist you by replacing your computer with a new one. I am new to this forum, so I am unable to send or receive PM's. Please PM your service tag, name, phone number, email and shipping address to Bill so he can forward to me,and I will get with you in email.

I appreciate the note, but (I think) things are getting resolved.

I must say, that while the response here at NBR by Dell has been Exceptional, dealing with XPS phone support in India has been an absolute nightmare. Orders of magnitude worse than any experience I've had previously (I have two XPS desktops at home as well as a 5100cn color laser, along with a Precision T1500, Latitude E6500, and another Dell color laser at work, so I have plenty of experience with Dell's phone support).

Early on in this incident, they asked for the best time of day to call me, and I gave them two different windows... since then they have been calling me at every time EXCEPT in those windows.

Every time a tech calls me to "check in" or tell me that "it has been escalated to Level 3 team" the tech has absolutely no idea what the previous tech(s) have said or promised. They have no access to any tracking numbers or shipping dates, and can give me absolutely no information at all.

Today a tech called me (again outside the windows I had given) to tell me that the issue of the replacement XPS 13 had been researched and that one would be shipped out today or tomorrow... but when I got home from work there was a FedEx Door Tag. Called up FedEx... yup. From Dell. I'll pick it up tomorrow. I sometimes think they are just making things up for the sake of giving an answer.

I realize the need to cut costs by outsourcing overseas, but this is a genuine Three Stooges skit. The Dell India support centers are completely and utterly incapable of handling anything. The people there are only capable of reading prewritten scripts. If you ask any questions you spend an eternity on hold while they figure out or ask permission what to say.

I don't want to rant on forever and it's distracting from the topic at hand, but while I love the Dell hardware and the prices, I really, REALLY hate the non-business end-user support.

It's a downright painful experience.

Sorry.

[Scott_RC-TEK]

I actually never received my 4G device although it was paid for with the XPS-13 on the 28th of last month so the delay in getting the codes is moot to me.

Oh well, the iPad 3rd gen with 4G LTE just arrived so that will work.

Scott-