Dell XPS 15 R2 - L502x - Owners Lounge

[technoboy]

Hi I've been considering buying the xps 15. All the reviews have been really positive. Anyone know if Dell will be updating the xps 15 soon? I ask because approximately one year ago they updated it with snb processors. Thanks!

[ohsohigh]

Hi I've been considering buying the xps 15. All the reviews have been really positive. Anyone know if Dell will be updating the xps 15 soon? I ask because approximately one year ago they updated it with snb processors. Thanks!

They will most likely update the XPS 15 again, but probably not until Intel's new line of processors come out. The date for that has not been announced yet, but they should come out some time in the next three or four months.

[jsuresh]

I bought my XPS 15 L502x on 3/29/2011 ... It had the fan spinning constantly but I didn't really care. After 11 months, I gave it a thought and said why should I compromise? Initiated tech support call to Dell on 2/8/2012 and went through 2 DOA exchanges(first one's fan was even worse than my original one, second one had yellow tint on the screen). Escalated to the dell resolution team and spoke to bunch of support members and nobody could promise me that the 3rd replacement will not have any issues out of the box and all of them acted like they are doing me a favor by allowing me to exchange laptop. One guy actually told me this will be my last exchange and if it has any problems, they will only send onsite technician for parts repair until the problem is fixed. I got pissed and wrote a 3 page email to their entire Dell executive team(got email id's from consumerist) .. took less than a week for someone from Dell executive team escalations to call me and offer me a brand new built laptop. I just got an email today 3/6 that the laptop has been ordered and it should arrive in a week.

For my original laptop, the part number for XPS 15 was 225-0675 but for the exchange order the part number for XPS 15 is showing as 225-2660. All other part numbers seem to match. Was there a revision to L502x recently? Anybody observed this?

Specs:

i7-2670QM
8GB RAM
FHD 1080p screen
Intel 6230 Wireless
Nvidia 525M 1GB
750GB HDD

[kgh00007]

I've been getting regular shutdowns when watching video over HDMI, it happens with WMP and VLC and I have used dell drivers, Nvidia beta and official release drivers from 260 up to 290 and it still happens. The system will freeze with a loud stuttering sound, then shut down at least once every time I watch a movie over HDMI on my TV. I very rarely get shutdowns when playing games, but almost everytime I watch a movie.

Is this happening to anyone else or is it just me? It's driving me mad. Any suggestions?

[buch3r]

overheating?

[technoboy]

Hi ohsohigh, that's what I thought. I'll have to wait and see what comes out with ivb. Thanks!

[kakapo]

I bought a XPS15 about a year ago (i7-2630QM, FHD, HDD) and I've had problems off and on with Windows 7 crashing while the laptop is in sleep mode. It happens about once every 2 weeks. When I check the reliability history app, it says "windows shut down improperly" or "windows stopped working unexpectedly". This is during the middle of the night when the computer isn't being used... I have Windows check for a solution, but it doesn't find one. I don't have any out-of-the-ordinary apps installed.

Has anyone else experienced this? (I tried to use the Search Thread feature, even when I type in a string I know occurs in many posts, it doesn't find any.) I know I can call Dell support, but that's such a disheartening proposition, that I figured I'd try the forum first.

Based on reading the XPS13 thread a bit, it sounds like there's no fix to the fan issue of its either being off, on 50% or on 100%. It's not a big deal but I can imagine a more elegant solution...

Thanks!

[toronto]

Windows 7 crashing while the laptop is in sleep mode. It happens about once every 2 weeks. This is during the middle of the night when the computer isn't being used

Is it on battery power at that time? I find that leaving my XPS 15 in sleep mode, on battery, overnight (about 9 hours) uses 24% of battery capacity of my 6-cell battery.

So, if battery charge level was at 20% before putting it to sleep for the night, by morning presumably mine would also be dead and after rebooting on AC power I'm sure it too would report improper shutdown.

[Auron]

I bought a XPS15 about a year ago (i7-2630QM, FHD, HDD) and I've had problems off and on with Windows 7 crashing while the laptop is in sleep mode. It happens about once every 2 weeks. When I check the reliability history app, it says "windows shut down improperly" or "windows stopped working unexpectedly". This is during the middle of the night when the computer isn't being used... I have Windows check for a solution, but it doesn't find one. I don't have any out-of-the-ordinary apps installed.

Has anyone else experienced this? (I tried to use the Search Thread feature, even when I type in a string I know occurs in many posts, it doesn't find any.) I know I can call Dell support, but that's such a disheartening proposition, that I figured I'd try the forum first.

Based on reading the XPS13 thread a bit, it sounds like there's no fix to the fan issue of its either being off, on 50% or on 100%. It's not a big deal but I can imagine a more elegant solution...

Thanks!

I remember having issues when it was set to hibernate at low power, once I turned it off and set to sleep, no more problems.

[kgh00007]

overheating?

Not overheating, temps stay around 60C when watching video over HDMI and that's when 95% oof the shutdowns happen!!