** The Official Studio XPS 1640/45/47 replacement thread **

[cbaty08]

So they are sending you an RGBLED screen?

I never had that, so no.

[lweisenb]

Hi, thanks.. i will call. Since i have the RBGLED, should i request a replacement for AW m17x or should i wait till they offer?

HIGHLY doubt they will offer first, good luck going that route... you will have to be VERY persistant.

[cbaty08]

HIGHLY doubt they will offer first, good luck going that route... you will have to be VERY persistant.

I agree. Even though it is possible and not unheard of; I believe Reather got one without even being notified...... They will most likely try to keep you on a Dell branded machine.

[apu701]

ok i just got off the phone.

Agreed to XPS 16 replacement with 250gb SSD, 6gb, and 5730 video upgrades.

I lost my RBGLED. i asked bout the other AW but it was rejected quickly. normally i fight but i need this laptop fixed quicker. I will give the xps 16 one more chance but anymore issues i will be forced to play my cards.

so hopefully i will get my system quick.

[cbaty08]

ok i just got off the phone.

Agreed to XPS 16 replacement with 250gb SSD, 6gb, and 5730 video upgrades.

I lost my RBGLED. i asked bout the other AW but it was rejected quickly. normally i fight but i need this laptop fixed quicker. I will give the xps 16 one more chance but anymore issues i will be forced to play my cards.

so hopefully i will get my system quick.

Sounds like a sweet system....

[overvu]

Dell just told me that they don't supply RGBLED's anymore so they will upgrade my i720 to an i820. Is that a fair trade? Think I can I milk them anymore for 2 months of trouble and 2 months of my warranty?

[cbaty08]

Dell just told me that they don't supply RGBLED's anymore so they will upgrade my i720 to an i820. Is that a fair trade? Think I can I milk them anymore for 2 months of trouble and 2 months of my warranty?

The truth of the matter is what none of us say matters in your argument to them; Best bet is to stick to your guns of what YOU think is fair and deal with them about it directly and point out why you feel they are justified.

IMHO, unless you are a "picky" person about the colors of yours screen, the 1080p screen will be fine and upgrades elsewhere would be worth it in place of just having RGB. But, that's just my feeling about it........

If they upped your proc. alone, maybe ask for an SSD????

[overvu]

He said they only upgrade by one step, meaning i720 goes to 820, 6 gbs would go to 8 gbs, 500 gb hdd would go to 640 gb hdd and he said 4650 is all they come with. I cant get a 5730 apparently.. Is he just bsing me

[cbaty08]

He said they only upgrade by one step, meaning i720 goes to 820, 6 gbs would go to 8 gbs, 500 gb hdd would go to 640 gb hdd and he said 4650 is all they come with. I cant get a 5730 apparently.. Is he just bsing me

The first half about one-step up upgrades is BS.. but the other about the GPU could be true if you are not in the US........

[overvu]

I am a US resident