** The Official Studio XPS 1640/45/47 replacement thread **

[Silverstreak98]

Nice purchase Mathnerd, mine is almost exactly the same spec'd.

However I went through the Employee Purchase Plan as my parents could get a discount and there was no option for adding bluetooth (something I really need).

Therefore, I'm skeptical it is going to come with it. Is there anyway I can relatively easily add the bluetooth module myself?

[benbeck08]

Nice purchase Mathnerd, mine is almost exactly the same spec'd.

However I went through the Employee Purchase Plan as my parents could get a discount and there was no option for adding bluetooth (something I really need).

Therefore, I'm skeptical it is going to come with it. Is there anyway I can relatively easily add the bluetooth module myself?

my specs never said anything about bluetooth and it still had it (replacement system).

[lilyang]

Thanks Cin, seems they did that bit right however they will be coming back tomorrow to give me another replacement palm rest/ LCD

However after complaining for about an hour that the throttling issue is now worse since I am stuck at 3x multiplier and sometimes down to 1.5x, the supervisor assured me that the processor was the problem and that fixed many other systems even though I assured him it wasn't, anyone else get told that?

[apu701]

APU, you are not getting a better system esp without the rgb. I would not accept that at all- Has to be same or better specs, The LCD is the biggest issue- as for the CPU the i7 720 would be a 1645 not a 1647. I too was promised many things that did not happen, until i emailed the michael dell email esc queue. Got exactly what i wanted from then on.

I have emailed Michael. does he call or email back? i gave my number hoping he calls tomorrow.

[mathnerd88]

yeah apu,
I fought really really long just to get a studio xps 16 from my xps m1330. Dell decided to replace it first with a studio 14 (Core i7, 4gb, 500gb 7200rpm). Then, after system crashes and hardware failures with the studio 14 within a week, Dell decided to give me a studio xps 13 (P8700, 6gb, 320gb 5400rpm). I was furious because even the lcd panel on the studio xps 13 was not as good as the studio 14 I originally had, plus it had worse specs. Not to mention that computer came with also two defects (hard drive lights not working, hinge light malfunction). I must have talked to at least 30 different reps until I got one who was helpful, and even then, I had to talk to an additional three more reps before I was promised a system that was better than my studio 14 I had before the studio xps 13. When they promised me a better system, I talked to two more reps confirming that statement because I did not want to be screwed by the dell exchange (as most of us had been).

I also did Dell chat, and had a dell chat rep tell me that the resolution on my screen would be 1080p, and that my processor would be a core i7 720qm or better.

Hope this helps, like I said, I don't think anyone would want to know how much I've gone through just to get this.

[lilyang]

So after my 2nd in home tech came in today I decided to email michael_dell@dell.com and surprisingly they called me in about 30 minutes and finally approved me for a refurb exchange, with that being said will it show up on my order status page to see what they are sending me? and for those of you who got refurb replacements was it generally an upgrade or did they send you another 1640?

[cbaty08]

So after my 2nd in home tech came in today I decided to email michael_dell@dell.com and surprisingly they called me in about 30 minutes and finally approved me for a refurb exchange, with that being said will it show up on my order status page to see what they are sending me? and for those of you who got refurb replacements was it generally an upgrade or did they send you another 1640?

Upgrades are hit and miss man, really no way to predict.

And yes, as soon as you sign into your dell account and an order number has been generated you will see it there. And yes, specs also.

[lilyang]

Ah okay wasn't sure if getting sent a refurb counted as an order, but it seems on the service page it says the exchange was authorized so just awaiting the order number

@cbaty with your first replacement was it still a 1640 or they give you a refurb 1645?

[cbaty08]

Ah okay wasn't sure if getting sent a refurb counted as an order, but it seems on the service page it says the exchange was authorized so just awaiting the order number

@cbaty with your first replacement was it still a 1640 or they give you a refurb 1645?

I started with a 1645 refurb as an upgrade from my studio, then everything since that has been a newly built machine.

[lilyang]

Doh! I forgot you didn't start with a 1640 my mistake