** The Official Studio XPS 1640/45/47 replacement thread **

[m715]

THIRD 1645 just showed up with THE SCREEN SCRATCHED ALREADY!!! Silver Trim is already coming unglued..... COME ON Dell?!?!
Never thought I'd have to, but this time I am going straight to the top... Shall I use Micheal_Dell@Dell.com? Or Micheal@Dell.com

My refurbished replacement 1645 came through with key marks and a scratched screen as well (and a bad dvd), they told me to buy a LCD cleaner and dvd cleaner kit, neither worked, so after going back and forth with tech they eventually replaced my screen, I've had several other issues as well tho, 3 tech visits multiple parts replacements, now its going back to the repair "depot".

The system they want to give me is similar to my current one with some differences:

1647 (from 1640)
i5-540M (up form c2d 2.66)
6GB RAM (up from 4)
256 SSD (up from 128)

Is the i5-540 still a decent processor?
Still the 4670 though. Wonder if I can pay them the extra $30 and get the 5650?
And it only has the 1520 Wireless N card, where my current one has the 5300. Is there much difference between them?
And no TV tuner...
And what's really funny is they are shipping with the 90W adapter...I HOPE that is enough and it doesn't throttle lol...

I'd say the i5 is a good processor, and everything i've read here the 1647 overall seems to have less heat than the 1645, especially with a 256GB SSD. After you get it i'd have them send you a 130w adapter just in case.

[cbaty08]

M715,

They seriously told you to go out and buy a dvd cleaner kit? WOW, unbelievable.

[cbaty08]

UPDATE: Well the email to Micheal's team worked. Emailed them last night and just got off the phone; 1647 coming my way : )

This should do the trick!!!!!

[m715]

M715,
They seriously told you to go out and buy a dvd cleaner kit? WOW, unbelievable.

Yep, first happened with my E1505, they told me to buy a dvd cleaner kit and then call them back. Didn't work then and didn't work with the replacement 1645. Same thing with the scratches on the 1645 screen when i received it, they wanted me to clean it off to remove the scratches...guess what they were scratches and didn't go away.

So now its off for 7 to 10 days to the "Depot" for repairs...we will see what happens

[Raether916]

UPDATE: Well the email to Micheal's team worked. Emailed them last night and just got off the phone; 1647 coming my way : )

This should do the trick!!!!!

I would push for i5-540 ( if you can get the i7-620 go there )
8GB, 256SSD and Blueray- and RGB if you can still get them

for all your troubles - Congrats -

[cbaty08]

I would push for i5-540 ( if you can get the i7-620 go there )
8GB, 256SSD and Blueray- and RGB if you can still get them

for all your troubles - Congrats -

Thanks man. To be honest, the lady who called me didn't get into specs at all aside from saying it would be a 1647. As soon as I have some more info I will post back.

[the_scotsman]

Update:

Well I got back to Dell asking about the 5300 wireless card and the 5650.

They have now offered me a 1645 (the 5300 isn't compatible with the 1647 apparently).

I have now accepted this:

1645
16" RGBLED (same)
i7-820 (up from C2D)
8GB RAM (up from 4GB)
256 SSD (up from 128 SSD)
ATI 5650 (up from 4670)
Blu-Ray drive (up from DVD/RW)

When I configure the system on the website, it's worth over $1000 more than my original one.

[superkid.net]

offered a replacement of my 1640.... still no call from them..

[benbeck08]

Update:

Well I got back to Dell asking about the 5300 wireless card and the 5650.

They have now offered me a 1645 (the 5300 isn't compatible with the 1647 apparently).

I have now accepted this:

1645
16" RGBLED (same)
i7-820 (up from C2D)
8GB RAM (up from 4GB)
256 SSD (up from 128 SSD)
ATI 5650 (up from 4670)
Blu-Ray drive (up from DVD/RW)

When I configure the system on the website, it's worth over $1000 more than my original one.

Wow that is a nice system! Congrats!

[jkyle]

Hi,

After 3 repair attempts to correct throttling Dell has agreed to replace my xps1640. Can someone decipher the following as to what the replacement is?

Quantity Item Number Description Unit Price

1 TMJ06 BASE,NOTEBOOK,XPS,1645,CLARKSFIELD,CONFIGURE TO ORDER $87.83
1 3JT7X MODULE,LIQUID CRYSTAL DISPLAY,15.6,FULL HIGH DEFINITION,BLACK,1645/1647 $151.79
1 5FJ8M Module,Label,Intel,Notebook,CI7 $0.00
1 8J1GH Module,Dvd+/-rw,Hitachi Lg Data Storage,Extreme Performance System,1640 $30.10
1 CP1VF Module,Software,W7HP64 Consumer Desktop,English Dao/bcc $0.00
1 D113N Module,Hard Drive,500GB,Free Fall Sensor,7.2K,SGT-HOLL $120.00
1 D8W1K MODULE,MEDIA,DIGITAL VIDEO DISK DRIVE,RESOURCE DVD,1645 $0.43
1 D9KVP Module,Software,Quick Fix Engineering,W7HB32,Consumer Notebook $0.00
1 H2D7M SERVICE INSTALL MODULE,SOFTWARE,NOTEBOOK,1645 $0.25
1 J019D Module,Software,DELL-DOCK Consumer $0.10
1 J206C Module,Software,Dell Connect 2.1,Dell Americas OrganizationEMEA,Brazil Customer Center $0.00
1 J6XND Module,Software,W7HP64,Digital Video Disk Drive,Multiple User Interface,NO-E $0.39
1 K478H Module,Information,Liquid Crystal Display,Cover,Leather Black,1640 $0.00
1 K9G29 Module,KIT,Software,Creative PANZER,1.2 $0.26
1 M017R Module,Software,Powerdvd,8.3,Digital Video Disk Drive,True Theatre High Definition,Factory Install $3.94
1 M239M Module,Software,LTG DELL-DOWNLOAD-FLAG $0.43
1 M97DR Module,Software,Creative PANZER,1.2,Factory Install $5.60
1 MJF4V Module,Card,Network,370,Foxconn,Dell Americas Organization $3.94
1 N533M Module,Software,Mcafee SAPPHIRE,30DAY,Multiple User Interface $0.00
1 NC53Y MODULE,PROCESSOR,CLARKSFIELD,XXXX,1.73,8MB,1645 $510.02
1 P369D Module,Software,Roxio,10 PREM-SD,Upsell,Factory Install $67.15
1 P420X Module,Shipping Material System,PALTROW,Dell Americas Organization $4.28
1 P881M Module,Software,Compact Diskette,Sensible Vision Facial Recognition,2.3-00 $0.65
1 PPY3H Module,Card,Network,5300,Inspiron $25.29
1 R609C MOD,CORD,PWR,125V,1M,C5,US $0.96
1 RK893 Module,Adapter,Alternating Current,Delta - Ac Adapt,130W 3P,World Wide $14.98
1 T013C Module,Software,Works,9 English $9.95
1 T22TT Module,Software,Creative Camera,Consumer,1.4,Factory Install $0.37
1 T703D Module,Keyboard,86,US-ENG,DellAmericas Organization,1640 $20.52
1 VR08H Module,Software,Certificate Of Authenticity,W7HP32/64 $73.82
1 W3HMK Module,Label,Microsoft,Notebook,Windows7 $0.00
1 W795M Module,Dual In-line Memory Module,8GB,1333MHZ,DDR3,2X4G $960.00
1 W871N Module,Software,WINDOWS-LIVE Consumer $0.00
1 WU658 Ship Group,Notebook,North 1640,England,Dell Americas Organization $5.28
1 X445C MODULE,BATTERY,PRIMARY,85WHR,9C,SAMSUNG POWER DIVISION $46.80
1 XM544 Module,Software,PC-RESTORE Transactional Line Of Business $0.00
1 Y515R MODULE,ASSEMBLY,BASE,NOTEBOOK,M96,1645 $225.58
1 Y720M Module,Software,DSPRT-CTR 64BIT,2.0 $0.00

I think that its a 1645 with windows 7 (version?) with a 500gb hard drive and 8gb of ram. I am wondering about screen (res) lower is better for me, video card and is there a blu-ray player?

Anyone?
thanks
Joseph