** The Official Studio XPS 1640/45/47 replacement thread **

[Mechanized Menace]

bought with my own money can't wait for the refund

[Ajston]

bought with my own money can't wait for the refund

I am surprised that you are going back to dell to spend your hard earnt cash on another dell machine after what youve just gone through with them. time to jump ship.....no?

[Magicite]

I am surprised that you are going back to dell to spend your hard earnt cash on another dell machine after what youve just gone through with them. time to jump ship.....no?

The problem is there aren't really any comparable products beyond the envy. The envy has been plagued by heat issues. So either way you go, you're damned.

Plus the xps has a TON of great things going for it. It just has had some major hiccups. I'm a bit biased though, having gone from a m1530 to a 1640, I really do like this machine.

[peppe1]

The problem is there aren't really any comparable products beyond the envy. The envy has been plagued by heat issues. So either way you go, you're damned.

Plus the xps has a TON of great things going for it. It just has had some major hiccups. I'm a bit biased though, having gone from a m1530 to a 1640, I really do like this machine.

I had the Envy as well before my 1640. My main reason for return was the Bing Cashback craziness, but I was on the border on keep vs return with the heat issues. It was close to a keeper, but many other little nitpicks made me go cheap for a 1640 from the Dell outlet and keep my eye out for an upgrade when mobile GPU's catchup a bit.

[wankel]

A question for those who got their replacements, did your warranties tranfer over? I just checked the warranty on my replacement and it says that I have none. Am I supposed to tranfer it manually or should it already come with one?

[cbaty08]

Yes they do

[treyedean]

Nice to see that most of you guys are getting something done. I went ahead and emailed Michael at dell and I will see what happens. Seems like most everyone gets good results with that method.

I also sent him the last reply I got from dell Tech support. Corporate needs to know how the techs are treating their customers.

I just dont understand why they make you email the CEO of the company to get anything done.

Just make it right the first time and there would be a lot less complaining and grief.

I think I am going to try to push for an Alienware M15x if I can but I will settle for anything comarable that works.

[cbaty08]

i'll be selling my new 1645 when it comes for a m15x : p

[ash4390]

I'm on my FOURTH RGBLED now. I'm getting ridiculous amounts of dust inside the screen and flickering.

I just received my laptop back from a screen replacement (last night) and there is a huge piece of dust or dirt inside right in the center of the screen. Its big enough that I can see it at 100% brightness.

I'm gonna be calling again, this time I want a new laptop or something. Unbelievable -- this shouldn't be a problem on a $2000 laptop.

[Fusel Wusel]

Just posted this in the owners thread:
I'm trying to get a replacement asap...
On the next problem I want my cash back...

Yeah, shut down my Laptop two hours ago and now my screen is gone yellowish and does not let me change brightnes anymore...

Dell is going to get a call from me tomorrow (Well, not tomorrow, because there is no support at the weekend):
- Scratches in screen from closing the lid
- Crackling speakers
- Some keys on the keyboard are a little bit lower than others
- heat vent issue
- screen now going yellowish
- no chance to change screen brightnes anymore

Problem: I just have 1y CAR, so they will tell me, to send it in and wait 4 weeks till they get it repaired.
Alternatively I buy the extra on-Site service. But I am gonna tell them that I get my money back from them if there is any more thin wrong with the machine.
Good old germany. After to tries of repair within the first 6 month you can get your money back from them.
And right now I would take the money and run far, far away from them...

Attached: Picture of the screen...

P.S.: I could call the XPS 24/7 Service. But after Mo-Fr 8am-6pm they only give support in english. I don't think that I as non native english speaker want to speak to another non native speaker when even the german support team sometimes is hardly to understand...