** The Official Studio XPS 1640/45/47 replacement thread **

[daver160]

Just an update that Dell called me yesterday morning (on a holiday! woke me up at 8am ) to let me know that my replacement unit had shipped out. EDD is Monday April 9.

I'm really hoping that Windows 7's own built-in system migration functionality is as good as they promise it is. I hope to be able to just clone the hard disk to the new machine, boot up in Safe Mode to wipe out all the old hardware drivers, and then boot up again and begin installing the new drivers.

Anyone had much success with doing that?

[D2K9]

Hi peeps, have not been on this site for a while. I did not know about this replacement thread. Is there a post detailing what needs to be done to get a replacement? What would I have to do?

[daver160]

Hi peeps, have not been on this site for a while. I did not know about this replacement thread. Is there a post detailing what needs to be done to get a replacement? What would I have to do?

What problems are you having with your Dell? I see in your sig you have an i7-820 and an ATI 4670. Do you have throttling problems?

[D2K9]

What problems are you having with your Dell? I see in your sig you have an i7-820 and an ATI 4670. Do you have throttling problems?

Yes I do. Did you have a similar system that was replaced?
I already received the 130 watt power supply from them which from my understanding only helped a little. I really never complained to them since. I also had my keyboard replaced because the back light stopped working.

Thanks

[daver160]

Yes I do. Did you have a similar system that was replaced?
I already received the 130 watt power supply from them which from my understanding only helped a little. I really never complained to them since. I also had my keyboard replaced because the back light stopped working.

Thanks

I did. My system was also the 1645, only i had the 720qm processor and the ATI 5730 GPU.

I contacted Dell for my throttling problems. Eventually they tried to get me to jump through hoops that nobody should have to jump through (which I imagine only goes in circles and circles). I do believe my experience was no where near as bad as some people have had, but it was still time consuming.

I would suggest you contact Dell and log your current throttling problem and complaints. I am certain one of their first steps is to replace your motherboard.

[RME]

So I'm in the position that I will need to have my old Studio XPS1640 replaced and would like some advice on how to go on about it. The laptop itself is pretty much just bricked completely, doesn't respond to the power button in any form (Sounds like motherboard problems to me, but it was also having hard drive problems before it just completely broke like this). It also has other additional problems such as the adhesive on the speaker grill has worn off, so that's missing and and a missing spacebar (The middle of it fractured from use, and eventually the fracture became a split and it was useless). Anyhow I do have an active complete care warranty for it, but really I'd like to have this thing replaced and not just 'refurbished' like it was last time i sent it in for repairs. Any helpful information for who exactly I should try contacting for best results?

also rough specs as I remember them:
Studio XPS1640
Core 2 Duo @ 2.4ghz (P8600 I believe)
ATI Radeon Mobility 4670HD (I think, it was something like this)
4GB RAM
500GB Harddrive
1920x1080 screen (not the fancier RGBLED that was also offered)

Hopefully the hardware is old enough I can actually get a little upgrade from this, but first I just want a working laptop back.

[KungFuHamster]

I had a history of issues with my Studio XPS 1640 (also had complete care), overheating, hard drive replacement, three bad screens, and then technician damage during service, all of which I called up and had serviced. However, after the last bad screen replacement and technician damage, I emailed Michael Dell, and got a response from the customer resolution department.

I'm not sure if you've tried to have it serviced before, if not, then I have no idea what the result of you emailed Michael Dell will have, your best bet may be to have it serviced and then replaced later if it can't be solved during service. But, if you have a legitimate complaint (and a documented history of service/complaints) then hopefully they will be able to help you out and offer you some form of replacement.

It worked for me, I've read lots of responses here about having to really push for a replacement, and having to constantly refuse service, but I can say that as long as you have the warranty, and simply state that you tried to get your computer serviced to an extent, and that is no longer working, or is no longer an acceptable solution, they should be able to help you out.

So I'm in the position that I will need to have my old Studio XPS1640 replaced and would like some advice on how to go on about it. The laptop itself is pretty much just bricked completely, doesn't respond to the power button in any form (Sounds like motherboard problems to me, but it was also having hard drive problems before it just completely broke like this). It also has other additional problems such as the adhesive on the speaker grill has worn off, so that's missing and and a missing spacebar (The middle of it fractured from use, and eventually the fracture became a split and it was useless). Anyhow I do have an active complete care warranty for it, but really I'd like to have this thing replaced and not just 'refurbished' like it was last time i sent it in for repairs. Any helpful information for who exactly I should try contacting for best results?

also rough specs as I remember them:
Studio XPS1640
Core 2 Duo @ 2.4ghz (P8600 I believe)
ATI Radeon Mobility 4670HD (I think, it was something like this)
4GB RAM
500GB Harddrive
1920x1080 screen (not the fancier RGBLED that was also offered)

Hopefully the hardware is old enough I can actually get a little upgrade from this, but first I just want a working laptop back.

[RME]

Well, I sent my email to michael@dell.com explaining that and now I guess I just wait for a response.

[codred2]

Hi all,

I might be qualified for a replacement, just wander if is better Dell XPS 15 L502x compared with the one i still have it 1647 i5 540...?
I had a lot of issues with it, many parts have been replaced: three times the LCD, hdd, motherboard, heatsink, fan, chassis, battery....all those some time ago and some 3-4 weeks ago.
There were around 7-8 engineers over the time home changing the parts. The last engineer that came and replaced the LCD, was the most unskilled i have ever seen, his hands were shaking so hard , trying to hide this by pulling hard all the cables and falling on his knees some parts....when put them back i shown his how to do it. I was nearly to kick him out.
I reported to dell and organized a collection of it to be serviced away.
I just got it today and was replaced again:
LCD, heatsink, fan, plmrst, keyboard, DRAM Hynix, I had Samsung....
All those because it freezes/vibrating and not responding at all.
I can push for a replacement. My warranty is gone on 21 this month but I have 90 day warranty based on the present service.
I got a call from head office and they are willing to replace it if not happy with this one, which is basically brand new.
What I do not like is that a wire from the back of LCD, the connection inside of it is damaged; it might be due to an attempt to connect it to the wireless card……. and the last engineer destroyed my N-6300 card two of the three connectors by pressing hard in a wrong position. Now I am using the N-6200, glad I did not sell it...
The only thing I am afraid is the vibration, it is very annoying.

[RME]

Well I got my call from Dell today and despite some insistence they want to send a technician over. I'm really not enthused considering this model has been repaired a few times and was sent off for servicing once and yet it still failed like this. I dunno I guess I'm just not pleased with the whole thing.