** The Official Studio XPS 1640/45/47 replacement thread **

[1andstop]

current system:
Studio XPS 16 (1640) Laptop: Intel Core 2 Duo T9900 (6MB cache/3.06GHz/1066Mhz FSB) w/2.0MP Integrated Webcam
Roxio Creator 10.3 DE
Certified Refurbished
Slot Load Blu-ray Disc Combo (DVD+/-RW & BD-ROM)
Service Software CD
500 GB SATA Hard Drive (7200RPM) with Free Fall Sensor
Software
Label
Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
90W AC Adapter
Software
Dell Support 2.0 Software
64BIT Operating System DVD
Power DVD Software
Software
125V Power Cord
Shipping Material
Facial Recognition Version 2.3
4 GB DDR3 SDRAM 1066MHz (2 DIMMs)
16 inch Edge-to-Edge FullHD Widescreen RGBLED LCD (1920x1080))
Obsidian Black
Microsoft Works 9.0
Dell WebCam Central
Notebook Keyboard
6 Cell Primary Battery
Service Software
Resource DVD
Genuine Windows 7 Home Premium
Label
Windows Live
Shipping
Image Restore Software
1GB ATI Mobility Radeon HD 4670
Dell Support Center 64 Bit 2.0

in production:
XPS L701X (Direct)
AIRBORNE DOCUMENTATION,SY
56 WHr 6-cell Lithium Ion
4GB,DDR3,2 DIMM
Intel Core i7-840QM 1.86G
JBL 2.1 Speakers with Wav
BluRay Combo Drive
Anodized Aluminum WLAN L
NVIDIA GeForce GT 445M 3
17.3 in HD+ (900p) LED +
Power DVD 9.6 with 3D, FI
Windows Live Wave 4, CNB
S AND P DIB MARCOM,DHS NO
Windows 7 OS Label,CNB
Backlit Keyboard - Englis
Resource DVD L701X
500GB 7200 RPM SATA Hard
MICROSOFT OFFICE STARTER
Adobe Acrobat Reader 9.0
MCAFEE PEARL MUI,36MTH,W/
SOFT CONTRACTS - DHS HOME
PC-RESTORE, DIM/INSP
DELL WELCOME,SW,DIM/INSP
DELL CONNECT 2.1,DIM/INSP
DELL DOCK CONSUMER,INB/XN
DATASAFE LOCAL BACKUP
COZI-CALENDAR,INB
DELL-DOWNLOAD-FLAG
SKYPE VOIP SOFTWARE APPLI
DELL SOFTWARE,ROXIO 1.0,
WIN 7 HOME PREM, 64, ENG,
EBAY-WEBSLICE, CNB
Dell Webcam Software 2.0
WHITEPAGES.COM,WEBSLICE,
DELL SPRT-CTR SW 3.0
No Mobile Broadband L501X
Intel Centrino Advanced-N
INTEGRATED NIC

I wasn't given the option of going over the specs of this machine before production, if I was I would have tried to trade 36 months Mcafee for a 9 cell battery at least, since I will be uninstalling Mcafee anyway.
Does everything look ok? If I could upgrade anything because of losing my RGBLED I guess it would be in the warranty department since my warranty goes out in 1 month. It may run out before the system even comes in.
If anyone thinks this offer should be improved in any way just let me know, they are supposed to call me monday. I sure hate to give up my screen!

First post, take it easy on me, and thanks for reading!

[E.D.U.]

Hmm...very nice replacement system. I essentially have the exact same SXPS 1645 (except for CPU) as you do, and that replacement would be what I would want . I also understand your reluctance to give up the RGBLED, it's a special screen. As of now though, there's not much you can do about it but request and bump-up in some other department for the loss of the screen quality (RGBLED to WLED) AND for the loss screen resolution (from 1980x1080 to 1600x900). I would say either ask for a bump in warranty as you were thinking or a 9 cell battery (keep the Mcafee, don't let them take it away if they don't have to), or an SSD. Personally, I would go for the SSD as that would help performance quite a bit (at least 128GB, I think Dell might have higher). Though it depends on what you feel you really need, but try not to let them take anything away; only argue for one of those three upgrades on the basis of you losing the RGBLED.

EDIT: Welcome to NBR as well

[Raether916]

I could not give up the RGB- In fact I was offered a replacement for my white XPS ( after the warranty ) for issues that started before the warranty was up. I declined and made them fix it. I might have accepted the R+GB but not the 720P screen, it would have been clausterphobic.
Now im entertaining selling my XT2 and getting an Adamo, or MacBook Pro 13 to compliment my pair of XPS 16s-

[mrbee33]

I could not give up the RGB- In fact I was offered a replacement for my white XPS ( after the warranty ) for issues that started before the warranty was up. I declined and made them fix it. I might have accepted the R+GB but not the 720P screen, it would have been clausterphobic.
Now im entertaining selling my XT2 and getting an Adamo, or MacBook Pro 13 to compliment my pair of XPS 16s-

if you dont mind me asking, why do you have 2 of the exact same laptop?

[Camelhmpz]

NewB Here... I just contacted Dell through their support chat about my 1640 having throttling issues. I have never noticed this in the year and a half I have owned the laptop until I attempted to start playing games on it. Within 10 minutes the laptop begins to heat up and the fans roar... after that it's just choppy and Norton pops up saying the PC is using 100% of the CPU... which is just crazy.

Within the first two minutes of the support chat the tech immediately knew of the issue, and starting the process of sending me a 130W adapter. He and his supervisor were both certain that this would solve my issue.

We shall see, and I will post back with results.

They are going to do a follow up call after the adapter arrives to make sure I am satisfied.

B

[symmi]

Whats the UK dell e-mail where can i send e-mail, with my problem? I cant find.

[walleyealx]

I'm currently chatting with a rep and we finally got to the point where I'm going to be getting a system replacement. I currently have a studio XPS 1645, do they usually replace them with another of the same model, or the newest ones (normal XPS)?

Thanks

[sptimmeh]

walleyealx i got the 1645 and Ive had repairs for it already before now and its still throttling, what was the issue with ur 1645 and how did u get a replacement?

[walleyealx]

walleyealx i got the 1645 and Ive had repairs for it already before now and its still throttling, what was the issue with ur 1645 and how did u get a replacement?

I talked to the rep again and I'm getting a "new" system with the same specs, they said it shouldn't have any of the problems because they've updated the hardware and software (I won't be holding my breath).

I've been through a lot of stuff with mine as well. They gave me an option to get my motherboard and/or hard drive replaced again. I told them I'll take the system replacement option and they said ok, lol.

[walleyealx]

I'm currently chatting with a rep and we finally got to the point where I'm going to be getting a system replacement. I currently have a studio XPS 1645, do they usually replace them with another of the same model, or the newest ones (normal XPS)?

Thanks

To answer my own question, I was offered the exact same system as I originally got and they assured me that I wouldn't have any problems with it. I told them I was still concerned because of what I've been hearing about nothing really being fixed but ok, I'll try it.

Today I got a call and they said they would be giving me an XPS 17 with equal or better stats! I said that'll do!