*XPS M1730 Problems/Dell Replacement Issues*

[Dazr]

Hi heres an update .
My laptop was returned to dell on 10/11 and the refund is still not in my account. I was told it was paid on the 16/11 So i have contacted my bank and now will let them deal with it .I asked dell for the details of the transaction 3 times and they are unwilling to provide me with them .
They cant get anything right and i have a suspision they are downright lieing to me regards my refund . Saying my cards failed on 2nd septemember i have no confidence with anything they tell me

[meeowth]

The higher resolution expert called me and said he would talk to the team in charge of my case and call back. A few minutes later I got the call back and he said he would transfer me to a rep from that team to talk about the replacement.

Then I got the same deal about an m16 or a refurb m17x. Did the "expert" actually tell them anything? I'm now awaiting a call from both the teams manager and another resolution expert, since, when presented with 2 possible people to call me back I told him I would like to talk to both.

At least I have more phone numbers written down, I guess.

From the manager:
Tech support isn't allowed to give out new systems and anyone who told me they could give me a new m16 was in contact with someone from a different department. I told her to add to my notes the statement that m16s are not acceptable and I would not like to be offered them in any future contact.

'Cause by this point I have a lot of people scheduled to contact me.

[projekt1]

Update: Dell was supposed to return my original system to me but somehow they shipped it to the east coast when I live in Cali. Eventually it got back to them but they received it as a return from me thinking that I had received my replacement which I have not. I just received my secondary hard drive that I had in the system on friday from dell. After 3 days of calling and calling and talking to about 12 different reps, some helpful most not, today I finally got an order number.
Apparently it will be a M17x but with the T9600 processor, 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB and the one 260m card. Everything else is the normal like the W7 ultimate and office basic.

Should I continue to fight for the extreme processor and better ram and cards?

[Kade Storm]

Dazr,
You are now entitled to actual cash. I would wait for the funds a bit longer, but if you get nothing, you have a full 'open and shut case for the win' in your hands.

And Meeowth, don't get frustrated, because you will find more SXPS 16 offers. They don't take notes from customers. Hell, they don't take notes from each other, and I have proof.

[Phlibbit]

Update: Dell was supposed to return my original system to me but somehow they shipped it to the east coast when I live in Cali. Eventually it got back to them but they received it as a return from me thinking that I had received my replacement which I have not. I just received my secondary hard drive that I had in the system on friday from dell. After 3 days of calling and calling and talking to about 12 different reps, some helpful most not, today I finally got an order number.
Apparently it will be a M17x but with the T9600 processor, 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB and the one 260m card. Everything else is the normal like the W7 ultimate and office basic.

Should I continue to fight for the extreme processor and better ram and cards?

Absolutely. Extreme processor for extreme processor, and SLi cards for SLi cards. Don't let them stiff you on this. Your M1730 spec is really close to the one I had, in terms of processor and GPU. They gave me the Extreme QX9300 straight away with no qualms, but I've yet to get my GPU issues straightened out.

[projekt1]

Just got off the phone with my case owner. He sent the request to the dispatch team at the depot who apparently are the ones who build the system. He said it shouldn't be a problem since the original system had the extreme processor and sli video cards. I wish there was a way to talk to the "builders directly..

Those of you that have been able to get extra upgrades, who werrw ya talking to?

[Phlibbit]

Just got off the phone with my case owner. He sent the request to the dispatch team at the depot who apparently are the ones who build the system. He said it shouldn't be a problem since the original system had the extreme processor and sli video cards. I wish there was a way to talk to the "builders directly..

Those of you that have been able to get extra upgrades, who werrw ya talking to?

Let this ride for a while. When your system is actually in production, you should get an order/customer number, and you can check your order online, and see what your build looks like. If there's anything in that order listing that you don't like or isn't what it should be, that's when you'll have to contact your case owner and tell him said parts aren't good enough and/or don't match or equal your M1730 configuration properly.

[meeowth]

Imagine, for a moment, that you have purchased a blu-ray player from Sony. Now imagine the unlikely scenario in which Sony aquires Panasonic and then discontinues it's blu-ray players in favour of a Panasonic branded line of blu-ray players.

Now your blu-ray player breaks in a manner that cannot be fixed but is covered under warranty. You contact Sony and they tell you they can only replace it with their best DVD player. You remind the person on the line that they have an almost exact copy of your blu-ray player in their new Panasonic line, which, after all, is what replaced all the Sony branded blu-ray players.
They don't budge.
------

That's pretty much what Dell is doing here to an alarming number of m1730 owners.

[Bloodroses]

Dell's treatement of their customers is reprehensible.

I wasted another two and a half hours today.

Finally I had someone who promised to escalate the matter to their
executive escalation team. I hold absolutely no faith in dell to resolve this matter.

Resolutions are apparently a crap shoot. You either get someone who cares for you as a customer or someone who could care less.

Both people I talked to today over the phone as well as a manager in chat refused to give me their contact information after their promises of help in resolving the matter.

As I have mentioned previously it seems like dell is in this to get people to capitulate since most people can't invest the time to get their machines fixed properly. I'm nearing 20 hours over 7 days in time I've wasted on dell.

I dread to imagine how much time I have wasted with dell since June 08. All because I bought an xps m1730.

If I had the money I'd take the infernal machine and launch it off of a trebuchet and post the video.

Siege of dell headquaters began today with the cermonial launching of an xps m1730 in flames. Look at my smoking grey laptop! Oh those silly gamers!

[Photolysis]

Resolutions are apparently a crap shoot. You either get someone who cares for you as a customer or someone who could care less.

Essentially this. As Kade mentioned, there's only one consistency: the complete lack of consistency.

In other news I've sent my old system back now, though I had to package it up myself (used the M17x box). Unfortunately I had trouble finding a working bootable HDD eraser, so I had to settle for some software that only did a single pass of 00s. Still, there's nothing top secret on there and I doubt the drive would be forensically analysed