*XPS M1730 Problems/Dell Replacement Issues*

[projekt1]

Update:

They agreed to install a Qx9300 in the M17x.I have confirmed my quotation and the pc is being built.

They have given me a replacement order number xxxxxxxxx.

Any Idea on how to track the pc's status?

Go here https://support.dell.com/support/ord...=04&l=en&s=bsd, enter the order number you were given then your zip code.

[Breelynne]

Well....got my order after calling Dell and no big surprise, they are shipping the 260M cards and will not budge on the 280's..I am so mad I could spit nails. Merry Freakin' Christmas huh?

[joseyu]

I don't see why you would be so mad because Dell's only obligation is to give you something that is equal or better. Although the GTX260 SLi is essentially a die shrunk version of your 9800GTX Sli (55 vs 65 nm), it has a higher core, shader and memory speed, which essentially qualifies as being better. I don't see why you feel like you are entitled to the GTX280s. Yes, it is true that one could get lucky and talk to a rep who is willing to give a set of 280s, but this sense of entitlement is absurd. Just take the M17x and enjoy it.

Well....got my order after calling Dell and no big surprise, they are shipping the 260M cards and will not budge on the 280's..I am so mad I could spit nails. Merry Freakin' Christmas huh?

[Breelynne]

Well they took my extreme processor away on the last malfunction, took 2 months to get me that PC , then it shipped with the wrong video cards (of course they took the extremes away on that deal too) they did send a tech out and install the 9800M GTX's. This is my 5th exchange I have lost at least 5-6 months of use, I just went out and bought another PC because the one I had I can't depend on anymore...I could continue to rant about the wrong OS being installed on delivery so I had to reformat a new PC out of the box..and thats just some of the things that have transpired. OH and the 2gigs of ram instead of 4 (They did ship the 4gigs out which I installed) No wonder XPS is no more. I had a PC worth well over 4000.00 US and the almost 5 year old HP I sold my friend is still running like a charm...go figure.
Anyways looking at the specs if I read correctly the 280M's run 10-25% faster then the 9800M GTX's depending on how the manufactor configures the system.
Rant over. . . for now, thanks for listening.

[projekt1]

Update:
They made a new dispatch for another M17X replacement. Yea so I just received this M17X on monday the 21st and they are going to send a new one because they simply rather repalce the whole thing than to send a tech out to switch them out. Anybody know why? This time it is supposed to have the extreme QX9300 processor. I'm hoping they don't downgrade the 280 SLI to the 260's or mess anything else up but reality is they probably will. I also requested bigger ram and hard drive but I'll just have to wait until they give me an order number to find out.

[ItsaJoke]

Apparantly the new graphics cards are in now and a guy is coming to fix my xpsm1730 next wednesday?, is there any truth in this? I thought the general consenus was that graphics cards wouldnt be available until mid january?

[meeowth]

Apparantly the new graphics cards are in now and a guy is coming to fix my xpsm1730 next wednesday?, is there any truth in this? I thought the general consenus was that graphics cards wouldnt be available until mid january?

They told me this exact thing. It was a lie. Rookie tech people see "soon" listed next to the 8800 GTX and think it means it's coming in tomorrow.

And then I call on Wednesday and ask why nothing has happened and they figure out that the card isn't coming in any time soon.

Of course there is a slight chance it suddenly came in. Just don't count on it.

[crystallakegary]

I have played with 22 xps1730 notebooks over the past 2 years, and ALL have problems playing DVDs when on battery. Recently, tech support confessed this is a design flaw.

As they say, the system needs 230 watts, and when you switch to battery, there is not enough power. Only workaround is change to 16 bit playback, or reduce resolution from 1920x1200... when watching SD DVDs on battery.

If you complain that playing DVDs on battery is important to you, you may get lucky and get a m17x replacement. A few owners did, most did not. YMMV.

Also i had a problem since I bought the system. While playing or watching movies (even nonHD) if i keep the AC connected, they work fine. If I unplug the AC and run on battery, the system performance drops to at half the normal "speed". Is this normal, kind of confused!

[hamilcar]

.My last build was a 1730 xps with t9300, processor 2gb ram ,200gb hard drive ,8800 gtx sli .Did i get a good deal or can Should I try to get dell to upgrade some of my components.Also I asked for red did they downgrade something to give me the red ince the red systems run for 100 dollors more
See below for build dell offered.
.
224-5966 Red Metallic
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-8977 8X DVD+/-RW Dual Layer Drive,QuickSilver
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 317-0857 Intel Core2 Duo T9800 2.93GHz (6MB Cache, 1066MHz FSB)
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
1 330-3924 Name Plate Engraving
1 341-0000 320GB 7,200RPM (xMB Cache) w/ Free Fall Protection
1 410-0204 McAfee VirusScan Plus - 15-Month Subscription
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-0360 Avatar1
1 421-0364 Power Plan, BAL
1 421-0389 Window Style, DFT
1 421-0399 Time Zone, CENTRAL
1 421-0405 Automatic Updates ON
1 421-0720 ALIENFX RED
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 421-1724 Soft Contracts,Dell In Home,Alienware
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO

[Photolysis]

Well....got my order after calling Dell and no big surprise, they are shipping the 260M cards and will not budge on the 280's..I am so mad I could spit nails. Merry Freakin' Christmas huh?

I've said this in the past and I'll say it again, I think some people here are getting a worrying sense of self-entitlement. If you have gotten a resolution quickly, then asking for such upgrades is greed, pure and simple, and anyone who feels entitled to such upgrades because they've had to wait a week or two is delusional.

There are people who have had to put up with far worse than you that have the 260Ms. There are also very lucky people who got 280Ms without asking, but these are not the norm. Furthermore, Dell if they have any wits about them is likely to start formulating an internal policy on how to deal with this, and thus we should start to see more consistent results.

As long as you have gotten a timely resolution and all components are greater than or equivalent, you should be happy. Many have had a nightmare getting their system replaced with an equivalent and have had to wait for months (see the first pages in this thread).