*XPS M1730 Problems/Dell Replacement Issues*

[Cobraman10176]

You have done very well. Excellent news!

But angry? I treated the reps. with a lot of respect. I grew up in such a circle where I've personally witnessed communists that manage to kiss-up to capitalistic democrats without even breaking a sweat, -and- under the backdrop of a pretentious elitist setting. Despite being hot-head by nature, as a parent, my patience has grown ten-fold and no rep. or machine can actually rattle me to that degree where I yell at these people. I am a bigger picture kinda' guy anyway, so if someone will get their ear bitten off, it won't be the mere agent over the phone. Granted I play the hyperbole here and there for the kicks - it's my gimmick. Point is that I gave them months, and I have never once been rude to any of them - very polite. I got a half-decent result. Others who did the same, got worse, and others, got better. All this simply says one thing: Luck of the draw. I think there's a serious misinterpretation of how people behave on this forum; we assume that the same ire goes to the reps. over phone, but that's not true. We behave on the phone, but on here, we moan and complain.

Anyway, I am sure your polite tone helped, but in the bigger picture, these things mean nothing. Truth is that you didn't even have to argue, and you were offered an M17x, which is just amazing because stuff like that rarely ever happens. Do you know that some reps. actually push for an argument? They like to rile up the customer with very little negotiation room, and then simply refuse to back down. Then you have no choice but to argue back, and that usually ends up in the hands of a stubborn agent from escalations. Now you didn't get one of those people, and you didn't even have to go through any motions - you were actually offered the M17x, which many here beg for and still don't receive. There's people who don't even know their XPS machine or the technicals of SLI or VGA cards, and they call up Dell to complain about problems, resulting in a respectable replacement M17x without even an argument. Heh. Luck. Of. Draw.

All I am saying is that sometimes, you just get lucky. You did get lucky. I really hope you don't get offended by this view. I commend your tone, but what you got there was 90% luck, and that's a very conservative estimate on my part, because I am tempted to say 99.99%. Because there's people that have done what you have done, and more, for months, and still got absolutely nothing. We don't just wake up with the natural urge to be angry and nasty, regardless of the chaos theory.

I believe that not even one person on this thread has started off the technical conversation on a rude note with Dell. Why would they? Many of them are hoping to get an upgrade or a solid replacement. It's a bit irrational to assume otherwise.

didn't say anyone did, just giving my 2 cents on the situation, When I said I was terrified, I was refering to the number of cancelled orders, Laptops that took forever to ship etc. Was just giving my 2 cents on the situation to anyonelse who might find this thread later. Also I clearly said read all the posts and use the info advice given here and use it to your advantage, by here meaning the entire thread, perhaps read a post slower next time, and maybe you'll understand it.

[Konohasaint]

well i decided to pop back in and see how you all are doing in your struggle. mine has taken a few interesting turns since last i was here. Since getting my first m17x i got another replacement due to the name plate being wrong. I only wanted the plate but they said whole machine is on the way. I didnt feel like fighting over it. The second machine arrives identical to the first. i complain they say we are sorry and they setup another one. I get an email saying they found a way to get just the plate ordered and i was happy. They were also upgrading my unit for having me wait. higher end quad core and 6 gb ram now.

they finally get my plate to me and its correct sitting in its little bag. So naturally they had to go and put in dual gtx 260's instead of 280's. so here we go again. just when they figure out the plate problem they start screwing up hardware. i wonder how much money they have wasted on screwing up this much?

[Konohasaint]

correction. I just logged in to check the order placed last night and that one got screwed up as well as it has not blu ray burner. So on to replacement #5. its like a game or something. They are trying to find out just how many retarded screw ups can be achieved by a single person. and in some cases making it a team effort to screw up this bad.

[projekt1]

The second machine arrives identical to the first. i complain they say we are sorry and they setup another one. I get an email saying they found a way to get just the plate ordered and i was happy. They were also upgrading my unit for having me wait. higher end quad core and 6 gb ram now.

Let me get your dell tech contact info lol. Most of us have waited more than 2 months and no upgrades like that. I need more ram and bigger harddrive .

Update on my dilema: On my third order now. They finally added the 280's SLI but still have not added the extreme. They said they sent a request to switch them out and and to expidite the process but the third order has not been canceled yet. These is what they are giving me on thist third order:
1 224-5965 Silver Metallic
(Requested this to black like the last two orders)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-8977 8X DVD+/-RW Dual Layer Drive,QuickSilver
(Didnt have it last but would like the bluray)
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
(bigger please)
1 317-0857 Intel Core2 Duo T9800 2.93GHz (6MB Cache, 1066MHz FSB)
(Should be extreme!!!)
1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1)
(260 or 280 SLI?)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
1 330-5063 Standard Nameplate
1 341-0011 250GB 7,200RPM (xMB Cache) w/ Free Fall Protection
(so little)
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-0360 Avatar1
1 421-0381 RSS Feeds,AW
(Whats this?)
1 421-0389 Window Style, DFT
1 421-0398 Power Plan, BAL
1 421-0399 Time Zone, CENTRAL
1 421-0405 Automatic Updates ON
1 421-0726 ALIENFX BLUE
1 421-1360 Steam and Portal Factory Installed
(whats this?)
1 421-1398 Genuine Windows 7 Ultimate, 64bit, English
1 421-1724 Soft Contracts,Dell In Home,Alienware
1 430-0628 Bluetooth 2.1 with EDR
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO

items not on this order but that were on the last two were:
1 330-0171 1 S and P Drop-in-Box Marcom forDHS Notebooks
1 410-0178 Microsoft Office 2007 Basic-English
so dell ???

Konohasaint, yes it is like a game. Its like they mess everything up to see what they can get away with and hopefully the customer gives up all the will to keep fighting with them .

[meeowth]

1 320-0762 SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1)
(260 or 280 SLI?)
1 421-0381 RSS Feeds,AW
(Whats this?)
1 421-1360 Steam and Portal Factory Installed
(whats this?)

Pretty sure that's the 280, the 260 doesn't have an X in it's part number.
RSS is refering to the online newsreader that wil show up on the deskrop like a gadget. It is tunes to the alienware news by default.
All alienware computers come with a free copy of Portal now, fun game if you don't already have it. Portal runs on steam, like half life and a bunch of other games you can buy in download form.

[AssimilatorX]

Hi!

Just got my new "All Powerful" M17X about a 2 weeks ago dell took the m1730 back few days ago but i still have getting calls from relaed my old m1730 gpu issues ???? is the left hand know what the right hand doing? i got my new 2.nd of dec and i just got a call today my laptop will be with me before xmas..???? may i get another one? please.....

[meeowth]

Ask them to tell you the order information so you can track it on the dell website/phone. Mine just arrived at the fedex center in Nashville this morning, so I should have it by Monday afternoon. Overnight shipping + weekend.

[ItsaJoke]

Hey Guys,

About a month ago I realised my XPSM1730 had the infamous graphics card problem. They've offered the M17X as a replacement, although I'm not sure if they're trying to cheat me out of some spec. Can you guys help me out and let me know if anything in the spec doesnt seem right? My XPSM1730 spec is the attachment and below is the M17X spec:

Components

1 Power Supply : Alienware 240W AC Adapter

1 AutoMatic Updates : AutoMatic updates - On

1 Avatar : Alienhead 3D

1 Wireless : Europe Dell Bluetooth 370 Card

1 MousePointers : Standard

1 Name Plate Engraving - Generic

1 Power Plan : Balanced

1 TimeZone : (GMT + 00.00) Dublin, Edinburgh, Lisbon, London

1 Window Style : Window Style - Default

1 Wireless : European Dell Wireless 1510 (802.11 n) Half Mini Card

1 Battery : Primary 9-cell 85W/HR LI-ION

1 Keyboard : Internal UK/Irish Qwerty Keyboard

1 Power Cord : UK 250V

1 Memory : 4096MB (2x2048) 1067MHz DDR3 Dual Channel

1 Display : 17in Wide UXGA (1920X1200) - Beyond HD (1200p)

1 Hard Drive : 500GB (2x250GB) Free Fall Sensor Raid 0 "Stripe"(7200RPM) Dual HDD

1 Graphics : SLI Dual 1GB GDDR3 NVIDIA® GeForce® GTX 260M

1 Optical Drive : DVD+/-RW (DVD, CD read and write) Drive

1 Processor : Intel Core 2 Duo T9550(2.66GHz,1066MHz,6MB L2 Cache)

Software

1 Operating System : English Genuine Windows 7 Home Premium (64 BIT)

1 AntiVirus : McAfee Security Centre 10(30 day subscription)Software MUI

(UK,FR,DE,ES,IT,DK,NL,SE,NO,RU)

1 Software : English Microsoft Office 2007 Home + Student

Service

1 4Yr Premium Warranty Support

1 Base Warranty - 1 Year Hardware Support, Next Business Day

Many Thanks,

Regards

ItsaJoke

P.s. first thing I noted was the missing Bluray RW

[psychoD]

So, like many others my XPS M1730 died 2 months ago and after a brief but deadly battle Dell South Africa ordered my replacement M17x.Then , after 10 days of tracking it online it disappeared(somewhere in Europe).

Another brief skirmish later they reorder. And again, 12 days later the delivery goes AWOL in the Netherlands. Now, Dell S.A will not reorder until Dell Europe's logistics division can figure out what happened to the 2 laptops.

So, here i sit frustrated beyond belief and unsure as to who to contact in Europe in this regard.Any ideas as to who heads up logistics in Europe?

Also,I have been led to believe that this laptop is only manufactured in China and the US( not Ireland as is usually the case). Is this info correct?

[meeowth]

Hey Guys,

About a month ago I realised my XPSM1730 had the infamous graphics card problem. They've offered the M17X as a replacement, although I'm not sure if they're trying to cheat me out of some spec. Can you guys help me out and let me know if anything in the spec doesnt seem right? My XPSM1730 spec is the attachment and below is the M17X spec:

P.s. first thing I noted was the missing Bluray RW

Other than the bluray, it's a good replacement. They made the same mistake when they first specced mine but he fixed it in five minutes and then made the order.