My Dell XPS1530 Expirences.

[SandManiac]

Thanks for the ideas.

I really wish I had gotten pics of one of the laptops they sent me. I guess I was so frustrated/bummed I didn't think about it.

I haven't got a call, Like I was supposed to. Bunch of BS. XPS service is 24/7 right? If so, They are going to hear from me soon. And ill ask for a resolution specialist.

[woodsier]

No idea where I am I'm constantly told service is closed. Just go to the Dell website, find the manager for your country (highest level person) and tell them how bad the service has been via email. It's usually not hard to find their email somehow.

Tell them if this is not resolved by week's end, you'll be writing an article about Dell's poor service. Or something.

[Cin']

Thanks for the ideas.

I really wish I had gotten pics of one of the laptops they sent me. I guess I was so frustrated/bummed I didn't think about it.

I haven't got a call, Like I was supposed to. Bunch of BS. XPS service is 24/7 right? If so, They are going to hear from me soon. And ill ask for a resolution specialist.

If you can't get with a Resolution Specialist..Here are the other options.

Complete a Unresolved Issues form:
https://support.dell.com/support/top...gen&redirect=1

Or, send an e-mail to one of the following Upper Executive e-mail addy's. Usually one of the first few will work. (The first one worked for me, and a few others on the forum)

Here you go:
Michael Dell
Chairman and CEO
michael_dell@dell.com
Donald Carty
Vice Chairman and CFO
donald_carty@dell.com
Ronald Garriques
President, Global Consumer Group
ronald_garriques@dell.com
Michael Cannon
President, Global Operations
michael_cannon@dell.com
Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
mark_jarvis@dell.com
Lawrence Tu
Senior VP, General Counsel
lawrence_tu@dell.com

Good luck!

Cin