UK - XPS M1330 Replacement Faulty Too :-(

[bbasra]

Hi ,

I bought a XPS 1330 back in July

Tuxedo Black, White-LED Display
T7500 2.2GHz Core2Duo, 2GB DDR SDRAM
200GB 7200RPM HDD, DVD+/-RW
NVidia 128MB GeForce 8400M GS, 6-Cell Battery
Intel Next-GenWireless-N, BlueTooth
Fingerprint
Windows Vista Ultimate
1 Yr XPS HW Sup
Ordered Jun07 - £1110.00

It was delivered in August 2007 but had the following defects:

Deal Pixel
Dent In Palm Rest
Scratch on Keyboard

Now i have recieved my new XPS Replacement after waiting 2 months, and i only just put the laptop on the table and it rocks up and down so that now had a faulty base.

What are my options now?

I am just very tempted now to switch the keyboard and palm rest over with the new one and stick with the one dead pixel and return the replacement. This is a joke!

What would you do?

[adinu]

Return it and get some extra stuff from Dell not just your money back (or tell them to send you a similar machine overnight, not 2 months later). You waited around for 4 months and you still don't have a properly working machine. I would raise hell if I were you.

[chelet]

Some people have reported they were able to bend their M1330 so it didn't rock anymore.

[HI DesertNM]

Originally Posted by bbasra

Hi ,

I bought a XPS 1330 back in July, it was delivered in August but had the following defects:

Deal Pixel
Dent In Palm Rest
Scratch on Keyboard

Now i have recieved my new XPS Replacement after waiting 2 months, and i only just put the laptop on the table and it rocks up and down so that now had a faulty base.

What are my options now?

I am just very tempted now to switch the keyboard and palm rest over with the new one and stick with the one dead pixel and return the replacement. This is a joke!

What would you do?

Since you are past thirty days I am assuming your past the point of refunding system and trying to order a new one? If not, I would personally cancel/refund and reorder.. that way you know you get a new system and also get the newer rev A04 MB shipping out now. Others state that after 30 days you might get refurbs for replacements. Does it rock up and down because of uneven rubber feet? Or is it more serious with a warped case etc? With all the cosmetic issues that are continually reported here it appears that the assemblers in the build cells either don't care, or are scared to report that they are breaking components when they are putting things together or when they are reworking systems. But believe it or not.. assemblers generally pass the buck because taking out the bad component and replacing it with a new one slows them down and they feel they won't hit their numbers.. and its all about numbers when manufacturering in Malaysia. I personally work in a build cell for Sennheiser in the US making high end microphones and we have no problem scrapping anything with as much as the tiniest scratch. But then, thats Sennheiser.. we are at sig sigma quality levels at present and thats really good if you know what sig sigma quality is. I have worked in Manufacturing for over 14 years.. a long time with Motorola as well... and I can say for these kinds of defects to pass QC is inexcusable. To the trained eye, who inspects a device over and over, you can spot these kinds of defects very easily.. believe me I do it every day every hour at work. There is simply no excuse for it. Dell simply does not have the proper processes in place to catch these defects or even worse, they have very very loose boundary limits.. which is even worse for the customer.

Since you are still trying to get your system right from the original order.. call Dell again and they should send another new replacement being they never got it right from the start. Also ask them to send one with the new rev A04 MB since that also will fix any audio buzz issue that a m1330 may have. Make sure you talk to tech support too.. they should know about the newer rev MB. If they ship you one with the newer MB then you will no doubt get a new system since they are now just starting to ship that out.

[chelet]

Post #4 here
XPS 1330 wireless N antennas

Funny, I too had the uneven base. Solution? Bend it over your knee with the LCD open and hand on each corner. Really, it works, the unit is mostly metal, and therfore, is bendable.

[HI DesertNM]

Originally Posted by chelet

Post #4 here
XPS 1330 wireless N antennas

Although that may work.. that would not be worth the risk.. say you slip and throw the notebook on top of the LCD.. break it. You think dell is going to be understanding? That might be a viable solution but inexcusable for a customer to do on a new system. But it does make sense.. the case does have metal alloy in it. At any rate, that solution just sounds insane.. even for a dell.

The way I see it, why risk it. Dell will probably let you keep what you have until a replacement is shipped so you will still have access to a notebook.

[sinstoic]

As far as I have seen, Dell tends to send refurbished ones for replacements. The best thing is to send the computer for full refund and then order another new one!

[Elektrobix]

Originally Posted by sinstoic

As far as I have seen, Dell tends to send refurbished ones for replacements....

You're kidding? I'm returning (or trying to - i've heard nothing back from them) one of the 1720's that i ordered (screen fault) and i won't be best pleased if they swap a days old laptop with a refurbished one.

[H3rmaN]

Originally Posted by Elektrobix

You're kidding? I'm returning (or trying to - i've heard nothing back from them) one of the 1720's that i ordered (screen fault) and i won't be best pleased if they swap a days old laptop with a refurbished one.

first off, phone them, dont e-mail! Cos you will get an instant response, and secondly, just ask if they will replace with a new one, if the answer is no. Then tell them you want to return the laptop for a FULL refund, and wish to place a brand new order for a laptop with the exact same specs!

Simple really!

And if you cant be assed with all that, then get a techy to just replace the screen, but from what I've heard, all replacement parts are also refurbs!

[sinstoic]

Originally Posted by bbasra

Hi ,

I bought a XPS 1330 back in July, it was delivered in August but had the following defects:

Deal Pixel
Dent In Palm Rest
Scratch on Keyboard

Now i have recieved my new XPS Replacement after waiting 2 months, and i only just put the laptop on the table and it rocks up and down so that now had a faulty base.

What are my options now?

I am just very tempted now to switch the keyboard and palm rest over with the new one and stick with the one dead pixel and return the replacement. This is a joke!

What would you do?

You are a victim! The first time you were likely shipped an Outlet machine. The second time a faulty one. Try a hammer or ask for another replacement! Don't forget compensation for the inconvenience!