XPS m1330 keyboard scratching screen?

[Trixie.rox]

I received my XPS m1330 two weeks ago today. I've got the LED screen, and I've noticed some pretty large scratches on the screen in the past couple of days. I'm not sure what they are from totally, but I'm thinking that it might be from my keyboard rubbing against the screen somehow when it is shut and in my bookbag? I use a padded notebook compartment and stuff, but I keep noticing more scratches. It almost looks like the coating is rubbed off in some places in the middle of the screen. I contacted tech support today about this issue, and they said my accidental damage warranty "doesn't cover scratches". I didn't cause these myself, at least not directly grrr. Has anyone else had this issue? What should I do?

[noahsark]

use a thin cloth or sheet of bubble wrap between the keyboard and screen. I use the one that came with my laptop. I figure they shipped that way for a reason. No scratches yet, and I lug it to and from school everyday.

[Duran]

I never got the one that came with the laptop but I use a lappy mat from lappymats.com

[baia]

You shouldn't need a cloth to protect your screen from your keyboard. I would call that a design issue. I don't use a cloth, and i don't get scratches either.

[Trixie.rox]

Dell is going to send me a replacement laptop after giving me the standard run around, yayy. But yeah, I agree with baia, you shoudn't need anything to protect your screen from your keyboard. I'm pretty sure this is a design flaw, and it's probably the bulge in my keyboard that is causing it. Hopefully my new laptop doesn't have these same issues.

[1138]

It happened to my Inspiron 8200 after I started just tossing it into my backpack. Of course, I have a matte screen, so scratches aren't much of a problem. Yet another reason why matte screens are better than glossy screens.

[nizzy1115]

if its a design issue then how come mac book pros do it too? everyone knows mac books are perfect designs...anyways, most laptops do have this happen to them. especially the thinner ones cuz they are trying to save space and dont want to put a .5" gap in between the keyboard and screen cuz it would make the notebook fatter.

[khull]

have you got some pics to illustrate?
i've been using without a mat and so far its still okay. i've taken care not to apply pressure on top of the screen so as to not touch the keyboard when the lid is closed

[Trixie.rox]

The scratches don't really show up well in pics, but they're basically right in the center of my screen, probably about where the G through K keys touch the screen when closed. A couple just look like very fine scratches, but right in the center is an area where the entire coating just looks scraped off. Hope that description helps

Btw, thanks very much Duran for the lappy mat link. I ordered one for myself and my boyfriend tonight

[khull]

just check if the keys are level across the whole keyboard..the keys you made mention of sounds like they are bulging due to the fact that of the keyboard cable directly underneath