Dell Laptop Order Stages Wiki

[chunkysaj]

I rang them up, and they said and I quote "It's in the queue for production on the manufacturing floor at the moment sir, it should be delivered to you on or before the 7th July"

hmm..I guess i'll just have to be patient.

EDIT, Update: I recieved a reply to my email. The customer services employee was very apologetic, She said "The reason for your order being delayed is due to a supplier issue with parts. Dell is currently working with our suppliers and will strive to improve your delivery date." She also said "Your order is in production and has an estimated delivery date is on or before 07.07.08". It still says it is in "pre-production" on my online order status. They probably just haven't updated it.

[half_pain]

*sigh*

This is my first order with Dell, and I know it has been less than a week since my order has been placed, but my patience is being sorely tested. My colleague ordered an Inspiron 1525 a week before me, and his order was shipped to him in exactly 7 business days, whereas my order will take at least three weeks and then some. My customer rep tells me that he will "expedite" my order, so not to worry as I will receive my laptop by July.21/08. What exactly does he mean by that? I didn't think they reps have any control over the production stages at all. He did confirm that the delay for my laptop was because of the fire in North Korea which caused a delay in the production due to 9-cell battery shortage. Apparently, they have already recovered from that, so my shipping date really shouldn't be pushed back any further.

*knocks on wood*

[Pralix]

Found an oddity in the automated system:

If I put in my Dell Purchase ID, it says there are two orders and each is in pre-production.

If I put in the order numbers individually, it says that one is in boxing and one is in pre-production. The one in Boxing is the laptop itself and the other is some accessories like the wireless usb hub. Both orders had parts that were on the shortage list.

[gaoyuanyuan1]

the same thing happened to me,too. I just checked my order from the automated system. If I put my 9 digit order number for each order and the dell 1720 is in boxing stage and the other (include bag and bluetooth remote)is still in pre-production for a few weeks already. But if I put my 13 digit Purchase ID Both of them are in pre-production. Well I don't know which one should I trust anymore.

[dell.scares.me]

the same thing happened to me,too. I just checked my order from the automated system. If I put my 9 digit order number for each order and the dell 1720 is in boxing stage and the other (include bag and bluetooth remote)is still in pre-production for a few weeks already. But if I put my 13 digit Purchase ID Both of them are in pre-production. Well I don't know which one should I trust anymore.

when did you order?

[gaoyuanyuan1]

Well I odered in June 26th 2008 and the ESD is in July 16 2008.
Hope that can be shipped ealier

[the_flying_shoe]

Is there an approximate time for the "build" stage?

[Painronamic]

Yeah! Well looks like Dell production and delivery service seems quite fast. I just bought a Dell XPS M1530 online on July 14, 2008 (Friday) and everything seemed fine then. I was thinking hey yeah it'll come on on around July 24,2008 (monday) next next week.

But noooo....even though I chose the 6 cell battery which was standard and listed as no delay on the website, I was told by the Dell sales rep that it would take 2 weeks. Even worse, was that looking at the estimated delivery date on the Dell Order Tracking system, it would be exactly 3 weeks later on August 7th. So either the Dell rep lied or it was going to still be 2 weeks or worse before I received it.

What made matters worse was that I would be leaving for university (I am in Hong Kong) in the United States ON August 7th, so naturally panic ensued. I frantically emailed the sales rep hoping to find just SOME way to hurry on the delivery. I was desperate to the point that I even requested that maybe she should just deliver the notebook and everything else and mail me the battery later.

Thankfully, she notified me after two days (13 emails) that the factory had managed to acquire parts ahead of schedule and that I could expect my laptop wednesday July 23rd or thursday July 24th, 2008. Well so now today is July 16th and I'm happily awaiting my Dell XPS M1530. Fingers crossed there aren't any workmanship problems/hardware defects/software problems when it does come.

Maybe the rep hates me after I've bombarded her email inbox with questions and requests. Oh well, I've been lucky enough with the order - guess I can only wait.

_______________________________________________________
Dell XPS M1530
T9500 CPU 2.5 ghz L2 6MB cache
Nvidia 8600M GT 256 Mb GDDR 3 Ram
4GB (2x2) DDR2 Ram
Windows Vista Home Premium SP1
320 GB Hard Drive (It's stupid how software manufactures like to mislead with a different way of measuring HD space...so in actuality i probably have 290 GB - maybe once i do a clean install....)
1400x900 WXGA TFT LCD Screen (no 1680x1050 - don't want the chance of a grainy screen)
G5 Laser Mouse - oohyeah!!!

Anticipated games to be played: BF2 - Project Reality Mod (My last Dell happened to have a Mobility Radeon 9000 with a 3.0 ghz P4 cpu and because of the graphics card i couldn't play it...)

Crysis!!!! - hopefully consistently on medium settings after I do a clean install of Vista

Gears of War 2 anybody?

Aliens Colonial Marines?

some old games:
Ground Control 1/2
Homeworld 2

Cheers everybody for everyone anticipating their laptop and those who have them!

[fostina1]

ya well i got you all beat. i ordered my wife a 1525 on june 6th. its been delayed twice now and not scheduled till tomorrow july 17th almost 6 weeks. ill let you know tomorrow if it actually ships.

[jackt]

Order July 15th..
After one day, I'm now in the boxing stage. Is that ... too fast ?