Cdn CANCELLED M1330 Orders Please Read...

[Nukey]

Well after further discussion they tell me that there was a Bluetooth SKU issue with my notebook. The customer service rep re-ordered for me but said it won't ship until mid-September at the earliest. So Mr Deeds, it doesn't seem they will get it out to us in the same time frame at all. I'm currently trying to get a hold of a manager to see what he says. Unless they miraculously re-instate my ship time I'll be cancelling my order. It's not that I'm whiney and want it now... I need it by early August. Now I have to ship back the case and power adapter that they sent early... *sigh*.

[chuck232]

So judging by the sounds of things, if my account page says 'No recent orders to display' when it used to say the order status, but my status page still has the order, it's been canceled?

My contact at Dell Round Rock will be getting a less-than-pleased email/call from me later if this is the case.

[blahdude84]

So judging by the sounds of things, if my account page says 'No recent orders to display' when it used to say the order status, but my status page still has the order, it's been canceled?

My contact at Dell Round Rock will be getting a less-than-pleased email/call from me later if this is the case.

Not necessarily...

I have that now... but its been like that since I went into BUILD. Doesn't look like I am in danger of being canceled either.

[Nukey]

chuck, can you still access it at this url?
http://ausoladcacm.us.dell.com/ostat...sp?language=en

If not, I believe it has been cancelled.

[chuck232]

chuck, can you still access it at this url?
http://ausoladcacm.us.dell.com/ostat...sp?language=en

If not, I believe it has been cancelled.

Yep, I can still access that page - and it shows that it's still in production as before.

I got a little jumpy because earlier in this thread, flamenko said that if your My Account page no longer shows the laptop, but the order status does, it may have been canceled, since the order status page isn't updated constantly.

Then again, my account page has been like this since yesterday and I am still able to access the detailed status.

[Les]

With respect to the Xchange order, there has only been one cancellation...no probs there because its not costing me anything.

With respect to the other system, it was purchased with a 50 percent off coupon of which i initially saved 1500 off the final price. the first time they cancelled, I had no notification and I had to fight for the discount when I again called. This is because the reorder has to occur where you first ordered, which in my case, was Online Sales India.

When I originally tried this, they came back with a tax included price of 3640 and said they couldnt apply the coupon anymore. I became really concerned.

I have since been through 14 cancellations on this same system, of which I now know that all but two are because of the incorrect sku. I did, however, have to fight to keep my HUGE discount no less than 4 times. Most would have given up.

Now to my interest in the sku... I noticed after my first order that the LED sku had been changed from 5583 to 5589 on the system I bought. It was not like this, however, on the replacement system...so I checked into it. I had a nice conversation with tech support who stated that the value of 5589 is 48 bucks so it cant be the LED display. They believed it was the camera of the display and the display was not relisted in the order.

Well, for some reason, through 14 reorders they couldnt fix it.

I subsequently submitted a letter to Dell which was expedited because of the choice of route I took.

I am told that, only as a result of my letter and belief of incorrect sku's did they finally realize why all the orders were being kicked back. This is how I now got the contact with Dell Executive who told me the rest of the story.

I was told in a subsequent conversation that it will all be explained on Dell2Dell within the next few days; apparently the problem is not only Canadian orders.

Does that help??

[Nukey]

Well I'm about to call Dell... if they don't solve the problem to my satisfaction (i.e. my original ship date) then I'll be permanently abandoning the order. This isn't too much to ask is it? All I want is to receive it in a reasonable amount of time.

[jkanzaki]

yes apparently thats too much to ask .

[Les]

Im working on the time issue for all of us right now...

The initial shipment of thousands of computers is supposed to be sent to Pickering at the end of this month. I am told that this leaves a problem as the shipment is expected to be a size, a size of which it wont be as things stand now.

Apparently (and Im getting this from another) there are people that are supposed to be looking after all the cancelled orders to ensure the dates are met. (I tread lightly as the messenger of this statement)

This supports what I was told a few days back about orders that had August and sep dates that would, in fact arrive in the large shipment at the end of July.

As everyone, I hope this is the case.

FURTHER.... Im told that an immediate reorder will most probably result in the order being kicked back again as the sku issue is not resolved which will, in turn, possibly put you further back if your order gets kicked out again next week.

I am doing this. Ive made copies of my cancelled orders from the "My order Page" to verify that my order did in fact exist. I am waiting 48 hours for them to reinstate my order as I am told they will. If this doesnt occur; I will go from there.

I guess Im a bit worried that we will all reorder now then those who wait get an earlier delivery date as they are presently seeking to fix this as well.

If anyone elects to follow my thought, please please dont hang me if something again goes amiss. I just think that now that they have recognizd the problem at the top, I will heed their recommendation to wait a bit until the problem is fixed.

[matttk]

They said they were reordering mine on their own. I didn't ask them to reorder it (though, I obviously would have).