e6410 vs. T410: comparison review

[HerrKaputt]

things work a bit different when you order through Dell as a partner/reseller. They have a fairly strict "you buy it, its yours" policy unless they erred on the order. I have had some things in the past I've been able to return, but it's been a bit of a pain. They did put the wrong drives in one of our servers, and swapped them for the correct drives. I'm hoping they will do the same for these SSD's, otherwise we will have to bite the bullet and purchase the correct SSD's, and maybe I will use these slow ones to upgrade some of our older D-series notebooks.

I have no experience buying as a partner/reseller, but I would still call them and express how unhappy you are about this. If Dell bends over backwards for private customers, it's only fair to expect they do it even more for business customers who buy large quantities of their products.

If they don't come through though, you can always tell them you won't choose Dell in the future.

[Dillio187]

I have no experience buying as a partner/reseller, but I would still call them and express how unhappy you are about this. If Dell bends over backwards for private customers, it's only fair to expect they do it even more for business customers who buy large quantities of their products.

If they don't come through though, you can always tell them you won't choose Dell in the future.

agreed 100%. My Dell rep sent me this update this morning: He attached my email and benchmarks I had sent to him yesterday.

"I sent this to our brand management team earlier, Pete. I will let you know as soon as they respond. They usually take around 24 – 48 hours

Account Manager. National Alliances.
Dell | Global Commercial Channel."

[linuxwanabe]

things work a bit different when you order through Dell as a partner/reseller. They have a fairly strict "you buy it, its yours" policy unless they erred on the order. I have had some things in the past I've been able to return, but it's been a bit of a pain. They did put the wrong drives in one of our servers, and swapped them for the correct drives. I'm hoping they will do the same for these SSD's, otherwise we will have to bite the bullet and purchase the correct SSD's, and maybe I will use these slow ones to upgrade some of our older D-series notebooks.

I think you should really ask yourself whether the SSD drive issue matters to the end users? Is the performance of the Samsung SSD really "mission critical?"

[Dillio187]

yes, it matters, otherwise I wouldn't be raising a stink about it. Developers and VMs are I/O resource hogs.

[Dillio187]

an update from my Dell rep:


"I will keep you up to date. Seems they’re opening an investigation.

We generally dual source products and due to supply constraints on Samsung, we have been shipping Lite-on as well. Lite-on has tested at the same performance levels as the Samsung drives, but PG marketing has forwarded this to engineering and quality for review. Please submit an escalation and then forward that number to me so that I can route back to PG.



I was curious and asked how they tested the drives, just using WEI or what?

[HerrKaputt]

I was curious and asked how they tested the drives, just using WEI or what?

Oh man, if that is true, please let us know, so I can laugh my @ss off...

[Dillio187]

Oh man, if that is true, please let us know, so I can laugh my @ss off...

an update from my rep. Only took 10 days


"FYI

They have acknowledged the performance issues and are checking if we still carry the Samsung drive so we can issue an exchange. "

[HerrKaputt]

an update from my rep. Only took 10 days


"FYI

They have acknowledged the performance issues and are checking if we still carry the Samsung drive so we can issue an exchange. "

That's good news, congrats

[Dillio187]

well, let's hope they have the drives. Otherwise I guess we will be getting a refund, and off to Newegg I go.

[Sir Punk]

this thread has gone way OT. :-(

did anybody have a chance of comparing the e6410 to the t410s?