Ciao friend! Don't worry about the delay, if it makes you feel any better I ordered mine all the way back on Sept. 24 and I am not expected to recieve mine until Nov. 9.... My delay was due to the 720p screens not being in stock, so i called customer service and after a whole lot of switching between reps, I finally got somebody to give me a free upgrade to a better monitor and free shipping...
Nice, tomorrow I will call again asking for further details!
Hmmm. Having run diagnostics and found nothing wrong with the hardware, I'm thinking maybe it's a Win7 issue causing my lack of subwoofer response. Googled it and a number of other people using laptops from other brands have also found their built in subwoofer doesn't perform whilst using Windows 7; if anyone else finds this is the case with their Win7 pre-installed machine, please post here!
This whole time I really thought my sub was working since the sound was pretty good by my standard, but after locating it on the bottom of the 1557 (you can see the actual speaker through the air holes) and putting my ear directly to it while playing bass heavy music I am pretty sure mine is not working either.
I am also running W7 so maybe it is just a software issue. I am thinking of putting Vista back on just to test that but I won't have time until the weekend.
In the mean time, I am searching for answers on various forums
I've had my 1557 for like a week now. It shipped with 64vista and i noticed the sub not working the same day i got it, i also had case problems. like it was a big bulge above the keyboard where it says srs premium. so i called dell and they sent out a tech to replace the sub and it still didnt work. so i called dell again and the rep was being all hostile with me so i told him ill sue they if they dont get it fixed. to make a long story short his manager sent me out a new one. if the sub dont work on this one im going to be highly pissed
@kirri: yeah, I agree the sound is pretty good for a laptop even without the subwoofer; I imagine that if I didn't know there was a sub I wouldn't even miss it! Tis a bit annoying; am hoping if enough of us complain to Dell, they'll sort out a patch (that's assuming it is a software issue... ) Please do keep us informed with any info you unearth on the issue; I'll meet you back here with anything I can find..
@plee127: I downloaded the IDT driver form the Dell site, bit it made no difference; when you open the IDT control panel (as kirii explained before) you can set the speakers to either stereo or 5.1, yet only two speakers are detected when you do a speaker test, in either configuration. And what OS are you using???
Is anybody using their machine with Vista installed and the subwoofer DOES work? I'd be interested to see whether it is a Win7 issue.