Please help, laptop won't boot and can't access partition

[joek7]

I have a U43JC- X1. bamboo series. windows 7 home premium. before everything went down my mcaffee antivirus said it deleted a trojan and my laptop just shut down. when i went to start it again it took me to startup repair which said it couldn't automatically fix it. i didn't make a system restore point. my only option, which i want and need to do is to put my laptop back to factory settings, like the day I first got it. I have been trying to reset my laptop by pressing the f9 during startup but it takes me to the windows boot manager. please help me out. i need this laptop. thank you!!

also my laptop didn't come with any restore cds or anything of the sort.

[m394byt3]

Try pressing F2 or F10 it differs on some laptop models. You should be able to do a new installation. I highly doubt that the "ghost" drive would be affected, so you should be able to do it with no problems at all. Give us an update if it worked.

[joek7]

I already tried that and it didn't work. I ordered recovery diskc from the asus estore, and it came yesterday. I put in disk one and I got the options to partition the laptop. I chose the second one to partition the whole drive. everything was well then it said to put in the second disk, after about 15-20 minutes of a command prompt window with "F:\>start /w \I386\AsCopy.exe /copy64" it says disk error press ctrl+alt+delete to restart the computer. any ideas of fixing this? Like i said before could a virus do this? THanks

[bazerka250]

I already tried that and it didn't work. I ordered recovery diskc from the asus estore, and it came yesterday. I put in disk one and I got the options to partition the laptop. I chose the second one to partition the whole drive. everything was well then it said to put in the second disk, after about 15-20 minutes of a command prompt window with "F:\>start /w \I386\AsCopy.exe /copy64" it says disk error press ctrl+alt+delete to restart the computer. any ideas of fixing this? Like i said before could a virus do this? THanks

I'm going through what you are/were going through with the recovery discs.Did you find out how to fix it?I'm stuck on the "A disc read error occured" screen after running the support cd.