Asus RMA and Warranty Guide

[Stopdroproll]

I'm not experienced with shipping stuff. I just wrap up the laptop in a couple layers of bubble wrap and stuff the box with packing peanuts?

[glenn968]

Fedex has a laptop-specific box + padding for $10. Have to take it to them for the RMA anyway.

[David]

I'm not experienced with shipping stuff. I just wrap up the laptop in a couple layers of bubble wrap and stuff the box with packing peanuts?

That's exactly what I'd do. I may even lose the packing peanuts if I have a thick enough bubble wrap layer.

Fedex has a laptop-specific box + padding for $10. Have to take it to them for the RMA anyway.

That's why I always keep the empty boxes when ever I get packages delivered to my house. $10 saved here and there makes up for big money in the long run

[jeprira]

Thank you for the guide very clear and useful.
I'm based in France, I see you don't have any feedback.
Personally I am still hesitating before sending in my G73 as I have managed to make it work... only issue is the GPU touching 100°C when gaming. But based on what I wrote and what they answered, I'm going to wait until the GPU starts reaching thermal shutdown before I RMA.
I did send in my Maximus Formula mobo a couple of years back. Took a long time and was replaced eventually by the shop (DOA)

From this thread (in French) and others, you get the following:

- France and French speaking Belgium are handled by the same Service Center.
- The helpdesk seems to be ASUS, but the technical service center is not ASUS but a subcontractor (letmerepair.com)
- Normally you get pre-written answers that more (and often less) fit your initial question. It takes a couple of back-and-forth till you get a real answer.
- Two guys report a 7 day turn around with everything fixed.
- Everyone else reports endless discussions, over 20 days wait and issues such as: wrong win7 installed (won't activate), smears and scratches on screen, backlight disappeared, kb light disappeared, initial problems not fixed, lack of follow-up, refusal from Asus to reimburse even after initial conditions for reimbursement are met, etc.

Anyway, makes me think I'm going to wait until the last moment before sending RMA.

[Adora2420]

I have what feels like a silly question regarding what to write on the RMA COMPONENTS CHECK LIST Attachment that was sent to me by Asus. I don't want to call and wait on hold for 30-45 minutes for something that really shouldn't require support, but I don't want to fill anything out wrong either, so I figured I'd ask here first to see if anyone can answer my question and maybe help someone else avoid this confusion in the future.

I am sending my nieces laptop in for repair because after replacing the hard drive (due to overheating) the touch pad is no longer a recognized device. The only thing I need them to repair is the touch pad, though I've already given them permission to reinstall the OS if required.

Under device/specifications/quantity am I supposed to only fill in 'Other' with the 'specification' that the "touch pad is unrecognizable" and I need a 'quantity' of "1", leaving everything else blank, or am I supposed to fill in the whole form somehow? When I see a form starting off asking for CPU specifications it makes me think they want to know how fast my CPU is, but as the list goes on the 'specifications' (as well as quantities) seem more obscure and awkward to answer. Since my problem isn't even one of the listed devices I'm even more uncertain what should be written there. Even if "Touch Pad" was listed as a device the "specifications" column would still throw me, unless by "specifications" they mean "description of the problem."

I hate to ask what feel like such a stupid question, but if anyone has any insight or can post an image of what a completed form might look like it would be a great addition to this (already wonderful) thread. Thanks for reading~

[gstboy]

The checklist is for any upgraded components you might have installed so they know what not to touch or replace. If you have an SSD drive you would put the model in the specifications line and the amount you have installed in the quantity line.

I believe you need to write out on a separate sheet of paper what services you need done to your laptop.

[Adora2420]

Wow, that is very different from what I was thinking so I am glad I asked! Thank you for the quick reply.

[Voodooi]

Hmm, Asus says 2-Way UPS Shipping, so why are people using FedEX? Are we given the option? Reason I'm asking is some of you mentioned FedEX provides boxes for 10$, but what about UPS? I know for a fact I will not have a box when the I need it serviced that's why I ask

[Llexan]

The checklist is for any upgraded components you might have installed so they know what not to touch or replace. If you have an SSD drive you would put the model in the specifications line and the amount you have installed in the quantity line.

I believe you need to write out on a separate sheet of paper what services you need done to your laptop.

Just to make sure I'm clear on this (cause I'm a bit confused as to what I put on this RMA components list), if I haven't made any modifications/upgrades to the laptop at all, then I just leave it blank right?

Oh, and do I also send my battery and AC adapter with it? I'm RMAing because of a failed BIOS update. Don't think either of those are needed for it, but want to make sure I get it right the first time. ;P

[essense]

Hi guys, could you please offer me some suggestions for my current situation? Thanks

I bought my N53 laptop hoping to take it with me on vacation in December but after I got my laptop I discovered dead pixels and CPU whine so I was forced to RMA before I left. I come back 2 months later to a fresh screen but the whine still exists (they couldn't find it). I play around with it and discover my HDMI wasn't working so I RMA again emphasizing cpu whine and they switch my motherboard. BUT the whine still exists. This local authorized service provider suggested I get the CPU switched so my laptop is back with ASUS.

I bought a new laptop, but 2 months out of 4 has been with ASUS, and now they are selling a newer version. If I wanted to wait 2 months I would've gotten the newer one.
Will they keep eating up my warranty until it's over or are they just going to send me a "new" arrandale one if the cpu swap doesn't solve it?
Could I argue for a refund, or a sandy-bridge one?

Thanks!