Asus RMA and Warranty Guide

[ALLurGroceries]

@behem0t they may be technically correct, the UX31 seems to have a varying shades of lids, for example:

http://i.haymarket.net.au/News/ASUS-UX31-side.jpg

http://cdn.technoreview.net/wp-conte...-ultrabook.jpg

http://laptoping.com/wp-content/uplo...-UX21-UX31.jpg

[behem0t]

Looked like on third, now looks like on 1st or 2nd picture.

Anyway - it is broken again, so we will see what colour I gonna get this time. Hopefuly not pink..

And apperantly I can not get moey back, they will be repairing it untill end of world..

[ALLurGroceries]

I have heard of people getting a new, or freshly refurbished unit, after their 3rd RMA. You will have to fight for it but I think that is their limit.

[behem0t]

At this stage I would prefer my money back. I still could get 13" Macbook Pro. Maybe LCD screen would not break every week. It is a joke.

Edit: RMA got rejected - just great! The same problem, the same situation but now they are claiming that it was user induced. What a loveley bunch of people.

[qoodoo]

I just wanted to share my experience....

ASUS G53SW...the power pin broke and I'm not even kidding I unplugged and moved it maybe 10 times...in 5 months. I travel with a lenovo for work so I don't use this gaming machine while traveling.

Anyways here are my dates.

I shipped on 4/16/12.
They recieved on 4/19/12.
I updated status to Waiting for parts on 4/22/12. Stayed like that for 2 weeks.
On 5/4/12 I called and told them to escalate. After waiting another week and checking status. On 5/11/12 went from repairing/final testing/packing/shipped. Scheduled to deliver on 5/16/12...soo basically 1 month after I sent it off. Its a pretty slow process and I hope to GOD it is fixed and nothing else is wrong.

[mastavic]

qoodoo, your experience seems almost the same as mine (to the point that I thought I had written that post on a delirious night or something).

My G53SW laptop's pin broke after I only unplugged it about a dozen times over the span of five months. I shipped the laptop in mid-April, and they received it on April 19th. It's been stuck on waiting for parts since then.

What did they tell you when you asked them to escalate it? I asked them to speed it up and was told there's no such thing.

[Goschi]

Wow thanks, thats some detailed information

[fenris_12345]

So, I am having ASUS service issues and not sure what my options are. Hopefully there are those here more knowledgable than I that have been down this road before.

My g73jh went back for the third time. It has the vexing trackpad spaz issues, a dc powerjack issue and the screen they replaced last trip back (apparently it broke on way in - using their packing materials) with one having stuck pixels...
The cust serivce rep was like oh they will exchange it. But... The service center finally get back to me and says that they could find nothing wrong... Right. The DC power issue is frikkin' obvious. The screen is obvious... :P
So they are essentailly 'refusing' to repair/exchange it, even though it is under warranty. I am not sure what my realistic options are here at all. Anyone have a clue?

[ALLurGroceries]

Fenris, are you located in the USA or Canada? If so, see if you are close to any of these ASPs: ASUS Notebook Authorized Service Provider

You can often get better service through them, especially if you ask to talk to a tech that works there.

[fenris_12345]

Fenris, are you located in the USA or Canada? If so, see if you are close to any of these ASPs: ASUS Notebook Authorized Service Provider

You can often get better service through them, especially if you ask to talk to a tech that works there.

Hmm.. PA is prob a few hours away. Maybe I will see if I can't simply get ASUS to agree that I could drop it off and show them the issues in person. If there are issues (there are), then they replace or whatever... Not sure how it will go, but its better than eating $1,580 for nothing.