Asus RMA and Warranty Guide

[rshih]

Aside from that though, the RMA process was very quick and easy.

Called into the 24/7 number, got an RMA number, sent it in and my laptop was "fixed" by the day after they received it. Could have had my laptop back a few days sooner if they had gotten it to the Fedex truck before they left on Thursday, as Monday was MLK day and they didn't deliver.

[essense]

Is it me or does this not make sense?

"What kind of accidental damages are NOT covered?"

A: blah blah...unintentional damage... blah blah

Just imagine:
"Hey ASUS I dropped my laptop unintentionally. Please fix it under ADP program ASAP"

"Sorry unintentional damage is not covered. Please fill out the form agreeing to pay $$$ to have it repaired"

[zyromkiru]

soo say I have 2 screws that are stripped on the bottom of my laptop. 1 just wont come out and was always like that and the second one went back in wrong when I was trying to do something. (note: this is only these screws, the bottom was never taken off nor was any changes made to the inside of the laptop.)

If I gotta send my PC in for an RMA anyways would they fix these this screw issue or no? One of the screws was already incorrectly placed by the manufactures of the computer.

[Cleonard]

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[BounceCloud]

Perhaps useful:

I'm from Amsterdam, the Netherlands. Owning a Asus P31F laptop, bought at the end of February 2011.
About 10 days after receiving the laptop, the HD stopped working. Went through the ASUS-RMA procedure, which is quite 'easy' in the Netherlands. They ask you to open a RMA-request here. It's a form where information as serial number, RMA-reason is asked.
Four hours after filing, a ASUS-employee mailed me with some information. The postal service (TNT Express in the Netherlands) called me the next day to make a pick-up appointment.

About 10 days after the pick-up, the laptop was returned. Looking at the post label and the logo's on the repair letter, repairs in the Netherlands are handled by a 3-rd party repair-center in Den Bosch, the Netherlands.

Quite fine repair. HD was replaced, letter with the performed repairs. Only sloppy thing was: they packed the laptop in the 'normal laptop box', whilst I was ordered to put the laptop-box in a another box because it wasn't suitable for shipping. The box came quite damaged back, but the laptop was fine.

Three weeks ago, suddenly the laptop began to make a huge amount of noise. Probably a malfunctioning fan; the laptop temperature began rising above 100 degrees C.
Started the second RMA-procedure in a year. Again, handled by ASUS in about 4 hours on a Friday. Received a call from TNT-express on Monday, picked-up on Wednesday.

The handling speed of Comserve (the 3-rd party repairer for ASUS) was much lower this time. It took them until Monday to register my laptop as 'received', while the laptop was received on Thursday.
Two weeks later, the status of the repair is "Waiting-[WB1] Wait for Material/Spare Parts".
The ASUS-employee has no idea where the components come from and how long it takes.

Does anyone has a clue what "Waiting-[WB1] Wait for Material/Spare Parts" implicates? Someone argued it meant sending from the Asus HQ in Taiwan, what could take about a month. Anyone have a clue?

[~~Tito~~]

Just a heads up for any future RMA's anyone is considering, be sure to know all the ins, and outs of your laptop. My last RMA was a really terrible experience that left me with a half working A/C port and a bunch of other nagging issues.

[Geos1]

Can i buy extended warrany from asus German website and use it on my US bought laptap?

[Alchemist.13]

Originally Posted by David

Kazakhstan - Bad turnaround times, according to forum member Tim4. Since Asus does not have their own service centers in Kazakhstan, repairs are performed by Asus resellers such as Pulser and Alser. Parts are ordered from the Asus repair facility in Russia and if parts are out of stock, they in turn order parts from Taiwan. Having to go through a "middleman" undoubtedly lengthens the repair process.

Hello, does it mean that in case of problems I can go to either Pulser or Alser and they have to provide me with full (free) warranty support.
Thanks in advance!

[behem0t]

Hi all,
LCD screen in UX31 stoped working recently so I have send it to ASUS.
Everything was fine, I have received fixed laptop after 7 days, fixed and working.

The problem is that as you are probably aware, this model comes with brushed aluminum cover. And LCD screen can not be replaced without replacing top cover.
The new cover color does not match the old casing - is much much darker, when old one is silver, new one is dark grey.

Laptop looks now like it was made out of parts found on the scrap yard.
I have contacted ASUS, and they get back to me claiming that correct part was used and there is nothing they can do.
And I am left with 1000£ toy which looks silly.

Any ideas?

[~~Tito~~]

Fight it. Their RMA service recently has been unacceptable. Do not let them tell you otherwise when they do an unsatisfactory job, and cover for their lazy repair techs(I do know there are some good ones, but it seems they have been lazy as of yet).