Asus RMA and Warranty Guide

[mspen]

Quick update, received this email:

Dear Mr. ,

I am following standard procedure. You have physical damage to your unit reported from the repair department & I am passing that information along. Do you want to utilize your ADP for repair? It will take care of the whole repair cost.

Why, yes, of course I do! What do you need from me to expedite this repair under my ADP?

Response:

Dear Mr. ,

You don’t have to do anything. I will inform the repair department to resume repairs on your unit & to expedite repairs as well, thank you!

This was two days ago. Repair status is still: Waiting-[WF4] Wait for Customer Confirmation-CID\OOW.

I'll update once I hear back or better yet, get my U35 back in working order.

[mspen]

Got my U35 back. Original issues of left hinge lift and broken cover fixed. New LCD. HD was resimaged. Laptop runs great after testing the last couple of nights.

Final thoughts: Be firm with ASUS to get issue(s) resolved under warranty. Disappointed they claimed the LCD was busted when the laptop was packed well, but satisfied U35 is back in working order and repaired under ADP.

[JOSEA]

This is the most current ADP warranty link
http://completewarranty.asus.com/

[Lotte]

Did I have to do anything within a certain time frame since purchase for the 1 or 2 year warranty or is that only for the ADW protection?

[c147258]

Hi David, sorry for disturbing you here, but your pm box is full. I want to ask you if you have tried out to install 4GB DDR2 stick in an Asus U3S.

Thank you!

[polyway]

Just wonder if I send in my laptop for service 4 times within the same months(same issue), do I get a direct replacement for that?

[David]

Hi David, sorry for disturbing you here, but your pm box is full. I want to ask you if you have tried out to install 4GB DDR2 stick in an Asus U3S.

Thank you!

I've never owned a U3S before, so I'm not entirely sure. There's only 1 available ram slot for an upgrade, so physically, you should be able to install a 4GB stick of ram (making your laptop have 4.5GB ram in total [512MB is soldered to the MB if i remember correctly). It will all depend on if your BIOS is able to see the increased amount of memory and whether or not you are using a 32 or 64bit OS.

Just wonder if I send in my laptop for service 4 times within the same months(same issue), do I get a direct replacement for that?

Probably, but you'll have to make a fuss about it to a supervisor/manager. If they do replace your laptop, note that it will be refurb unit.

[rshih]

So I posted this issue originally on the ROG forums, but Brody instructed me to post about it here too.

I sent in my new G73SW-XA1 to the ASUS warranty service center in Milpitas, CA, because there were yellow spots on my LCD screen.

They sent it back and everything was looking perfect except when I tried to change the resolution on my LCD. I have the most updated drivers but the resolution was maxing out at 1600x900 instead of the 1920x1080 that it should have. I went into device manager and looked at the model number for the LCD and it is one that maxes out at 1600x900 (can't find the exact model number atm as the ROG forums are down and that's where I had it written down)

The paper they attached to my warranty service just said "Clean LCD" instead of "Replace LCD", but it seems like they replaced my 1080P screen with a 900P screen?

[tijo]

Call them back and complain, this is a screw up on their part and shouldn't have happened, or you can pm Chastity once you have enough posts. You will need 5 posts and will have to wait for the system to update at 11pm EST before you'll gain the ability to send pms.

Here is the exact post in forum help: Can't send private messages or create signatures?.

[rshih]

Ah, so that's why I couldn't send PM's yet. Didn't think there would exist a forum that didn't allow you to send PM's.

I just got my laptop back and installed with everything though... gonna have to wait like another week for it come back