Asus RMA and Warranty Guide

[essense]

Hi Guys I have an RMA question.

I own a G73JW-3DE and it no longer powers on. I was updating the BIOS along with a lot of other stuff so I think it has to do with the BIOS. I updated the BIOS using the onboard utility and a USB Drive. It said it was sucessful and was rebooting but shut down and wouldn't power up.

I contacted ASUS last night and they told me that the shipping was 2 Day to and from. However when I got to FEDEX it turned out to be ground shipping. The guy I spoke with at ASUS said the turn around time is 2 weeks. Does anyone know if they do it sooner then two weeks and when they return your computer to you is it ground shipping or 2 day?

The other question I have is he asked if I would allow them to do a system restore which I said no and also indicated this on the checklist. Does anyone know if you don't have a hard drive related problem will they leave your hard drive in it's current state? This has me worried because I forgot to back up my stuff before updating. I know it was a rookie mistake.

Thanks for any info you can give me.

That sounds about right...
2 days to get to their facility
1 days for the people to sort the laptops
4 days to fix it
1 days for the people to pack it
2 days to ship it back to you
10 business days = 2 weeks

2 weeks is only if you're lucky.. this is my 4th/5th time sending my laptop out.

Hmm.. my newest failed repair attempt came back in 7 days.

[tu212]

I just bought an asus from a b&m store, I am just out of the 14 day return policy and the damn poweradapter just broke on me. I used the power cord from another similar asus laptop and it works fine so I know it's just the cord. Anyone have any experience with something like this? I'm hoping they won't ask me to send the entire laptop back to them.

[JOSEA]

When I had battery issues I asked then to cross ship a new battery, that way I was in possession of both batteries and was able to check out the new 1 B4 shipping back the bad 1. There was no extra charge for this.

[tu212]

Thanks Josea they contacted me last night and said to just ship the adapter but didn't mention cross shipping, they wanted me to send the bad one back and they'll send me a new one. It actually started working intermittantly again last night so I might wait and see.

[Gue1]

I sent an U35JC last week for repair (to the Milpitas Asus Center) because the laptop does not turn on. Today I checked the "Global Repair Status" and it has this message: Waiting-[WF4] Wait for Customer Confirmation-CID\OOW.

I heard that stands for "Customer Induced Damage/Out Of Warranty". But my laptop looks like new and the only scratch it has is around the HDD cover because the surface of that area is not of the same rough-plastic as the rest of the laptop underneath. The surface is like some kind of really thin rubber material and with time it just came off by itself (I have this laptop since last year). http://i377.photobucket.com/albums/o...JC_03-big1.jpg And the laptop broke while I was using it, I was simply making some programs on C# for a Class when the laptop turned off by itself... It wasn't like I hit it with something or that I let it fall or whatever.

What should I do now? Any help.

[bugeyed]

Not sure if this has been mentioned, but it appears that laptops purchased at B & M stores qualify for the accidental damage warranty. Bought mine at Fry's & got the "ACCIDENTAL DAMAGE WARRANTY CONFIRMATION" from ASUS. I just had to mail in the proof of purchase. The box has a ADW sticker on it. that's how I new to look into it. I suspect the stores will not tell you about the ASUS ADW 'cause they want to sell you their own warranty. Too bad, 'cause it would be a good selling tool.

Cheers,
kev

[mastavic]

Hi, I just bought two identical Asus laptops (G53SW-XN1 from NewEgg) and am wondering about warranty information, just in case something goes wrong somewhere down the line.

As stated, I purchased two of these, one of myself and one for my girlfriend. I placed two separate orders at NewEgg, but they were both under my name.

Do the names on the warranty registration have to match the names of the NewEgg order receipt?

Also, I am about to register both the laptops, but was wondering if I should do both under my name, or one under my name and the other under my girlfriend's name. Or if this matters at all. I just don't want Asus being prejudiced towards me if we both have accidents with our laptop in the future (e.g. they may think I'm just abusing the warranty).

Thanks!

[ALLurGroceries]

@mastavic

That's entirely your choice. It won't matter either way. The warranty is tied to the serial number (which indicates the manufacture date).

I have never been asked for my retail receipt except when registering for the accidental damage warranty. It is good to keep a copy on hand though, just in case.

[mastavic]

@mastavic

That's entirely your choice. It won't matter either way. The warranty is tied to the serial number (which indicates the manufacture date).

I have never been asked for my retail receipt except when registering for the accidental damage warranty. It is good to keep a copy on hand though, just in case.

Thank you very much for your input.

[lebob23]

I didn't follow this but for me they did in fact cover my keyboard, and were relatively hassle free, they are just not very good at updating neurotic people like me with exact information.

That sounds about right...
2 days to get to their facility
1 days for the people to sort the laptops
4 days to fix it
1 days for the people to pack it
2 days to ship it back to you
10 business days = 2 weeks

2 weeks is only if you're lucky.. this is my 4th/5th time sending my laptop out.

Hmm.. my newest failed repair attempt came back in 7 days.

I got "lucky" but whats this about a failed repair attempt?