Asus G51Jx Owners Lounge

[daemon33]

BTW , update on laptop

they gave it back to me while waiting for the lcd panel replacement.
Damn.. I want my money back now. Full refund if possible.

Im really getting frustrated considering that I didnt use this for heavy gaming as of yet..and still I have this many errors and blue screens. I was expecting that they even swap new memory modules (memory related BSODs) but alas no they say every and eveyrything works ok.

ANyone know who I can complain and ask for my money back, I already called Asus Tech support here in SG, agent said they will escalate and call back in 3 days. Its been 9 days already.

====end rant===

[veearesix]

Contact AsusCare. That person has been very helpful for me, and btw I know they are backlogged as I was told that my situation likely would not get any special attention until after the fourth holiday weekend. it is what it is and at this point when they can do something I just hope they do.

[rexrzer727]

BTW , update on laptop

they gave it back to me while waiting for the lcd panel replacement.
Damn.. I want my money back now. Full refund if possible.

Im really getting frustrated considering that I didnt use this for heavy gaming as of yet..and still I have this many errors and blue screens. I was expecting that they even swap new memory modules (memory related BSODs) but alas no they say every and eveyrything works ok.

ANyone know who I can complain and ask for my money back, I already called Asus Tech support here in SG, agent said they will escalate and call back in 3 days. Its been 9 days already.

====end rant===

I am sorry, but I have *missed* something important apparently; what is going on with these two notebooks? Obviously something bad, but how bad, and why? I must be triple-blessed and double-lucky with my G51 because it has never missed a beat since new, and I've changed everything of note in it but the CPU and video card, and it marches on 24/7 as a FAHome laptop for me when I'm not using it for other things...it's just been totally purrrrfect.

If those two notebooks are defective that would be a shame because they are so much fun when they are *right*--I cannot imagine having one that is bad news.

Last night I played in an online pinball tournament for some 6 hours and it never glitched once.

Contact AsusCare. That person has been very helpful for me, and btw I know they are backlogged as I was told that my situation likely would not get any special attention until after the fourth holiday weekend. it is what it is and at this point when they can do something I just hope they do.

[daemon33]

Actually rexrzer727 it's just one and the same notebook. They returned me the notebook (been with them for 2 weeks) because the part from Taiwan to replace the LCD panel hasnt arrived yet. This same laptop is having memory BSODs (aside from many others) as well

[rexrzer727]

Actually rexrzer727 it's just one and the same notebook. They returned me the notebook (been with them for 2 weeks) because the part from Taiwan to replace the LCD panel hasnt arrived yet. This same laptop is having memory BSODs (aside from many others) as well

If that is the case, aka "memory BSOD's", then I don't understand why Asus didn't replace the RAM!? RAM is cheap for them to come by, you know that? I had an Asus notebook blew *both* its RAM modules out, and I mean they were *DEADER THAN A DOORNAIL* dead, totally ruined beyond comprehension and nobody knows why they did that...so I called Asus and told them the situation, sent my notebook up to their Fremont, CA tech headquarters via their dime, and got it back in just 3 days total time in their shop...5 days total time to ship it up, and get it back to my place.

They replaced the RAM modules with, get this, 1333Mhz RAM in a 1066Mhz notebook (which I appreciated of course!), Nanya the brand (a little known manufacturer of OEM RAM for all the big companies it turns out), and they sent my notebook back Next Day Saver UPS Red Label shipping to boot, so I was totally happy with the situation.

They left my HD alone, because I told them to "in no way, shape or form will you Reformat my HD!" in a typewritten note to their tech support that I included in the shipment up to them, which was also nice of them considering that I'd Clean Installed the UL30Vt-X1's operating system and CP's *my way*, and did NOT want it touched by Asus support.

Thus I had a good experience with their tech support, and I am stunned that if you are in fact having memory-related BSOD's that they did not replace the RAM and try that as a solution...that just doesn't make sense...

Do you have System Logs showing such BSOD's, ie in the file "Windows\System32\DUMPs" where the OS stores such things, and did you send those to Asus? Look, I take this stance when something has to be sent into the manufacturer for tech work: "They don't know my notebook from Joe Blow's notebook, so I pretty much TELL THEM WHAT IS WRONG in several ways, and how I expect them to fix the situation!"

Did you try such a technique with their tech support? I guess I am just so damn jaded at the tech support for various manufacturers (Apple included) that I don't TRUST THEM at all! I pretty much tell them that before anything gets sent into them for service, and reiterate that viewpoint with a letter/note inside of the computer shipping box also, saying it at least TWICE if you get my drift, and that way things tend to get accomplished the right way rather than just having a poor to mediocre experience with factory tech support.

I am not trying to tell you how to conduct your business with Asus this time, just repeating the steps I take to make certain that tech support does it job for me, and my notebook/computer, the right way rather than "their way", which always turns out bad if you can understand that concept 100%.

I have a background in computer tech support (and actually worked in my "retirement years" post being a newswriter and later a manager in the automotive business for BMW) as a computer tech for Apple computer at first, then for both Apple and PC consulting in my own business, with my own hours, and my own time and schedule...just before Apple pulled the plug on ALL "mom & pop" Apple Service Providers and "centralized" their operations at Apple Stores worldwide, with regional "fix it centers" where only Apple tech works on the computers (our Western Division 'plant' is up in a little town in Northern California called Elk Grove, by Sacramento).

So I pretty much know how companies apportion work, how they go about "fixing" computers that need service for one thing or another, and how the actual work is accomplished also, AND I DON'T LIKE IT very much, you know what I am saying? I am sorry for going off on this topic like I just have but this is a sore spot for me personally, ie factory computer tech support, and they really do generally shoddy jobs at performing repairs unless you freakin' tell them what to do ahead of time, repeat it on the phone 10X, and then support such an idea with documentation and a written note in the shipping box to the fool/tech support person that is actually going to work on the computer!

It turns out that if you call them on their own "game" so to speak that they indeed do listen to you, and hear what you have to say, and try to accommodate your requests if it is in fact the right thing to be doing, so I just wondered how your experience with Asus tech support has gone, if it's gone at all up to this point...that is all!

This whole topic is a really touchy deal for most people to answer or deal with, so don't worry I understand if you don't "go there", but take my word for it, when a company services a notebook/desktop computer they can often do things that are totally unnecessary (like reformatting a HD just because they "CAN" do such a thing when they have possession of the notebook/desktop), or they can fail to do that which is necessary to accomplish a repair because they are too stupid generally to perform a necessary diagnostic procedure, or too lazy to do such a thing maybe, (it depends...sometimes both things happen) and I frankly don't trust my precious notebook to anybody buy myself if you want the truth about it.

Rant over with...I think! But yes, I am curious about your situation if you wouldn't mind getting into it a little bit and tell us what has happened so far, from your point of view anyway...I guess that you have a dead pixel or two or three, and wanted the LCD replaced under the "guarantee" or something like that? Am I close? And then what happened may I ask?

[daemon33]

Essentially, I had this laptop serviced the first time here in Singapore, I brought it to have the BSODs checked. I know for a fact that it is memory because I have done all the memtests read up on the various BSOD errors. After a few days, laptop was returned to me. They said that theyve done all checking and did not replace any part. BSODs still persisted.

I said to myself ok, I can probably live with that for awhile. Then came the thin yellow line across the lcd from top to bottom. Laptop was with them for 2 weeks because they are waiting for LCD part they ordered from Taiwan to replace my defective panel. THey decided to return the laptop to me while waiting for parts to arrive..this is after pestering them for updates on the issue.

I then called their Asus helpdesk / tech support and demanded to speak to someone who can refund my money in full. Up to this time no return calls.

[rexrzer727]

daemon33, isn't that a deal which you need to pursue with the reseller who took your $$$'s when you bought the laptop? Here in the USA you would have no recourse with the manufacturer unless you were proceeding with litigation against them...you'd have to be dealing with the reseller during the "return period" of the reseller, which is about 30 days in most places, like Amazon.com., less in others.

Have you tried dealing with your seller yet? I would think that they would work with you to get you a new laptop vs the lemon you got, apparently. Between the BSOD's and the yellow-lined LCD display=a lemon pure and through and through, at least here it would be classified as such.

I honestly have no idea what your legal rights are there in Singapore, but you must have consumer laws, don't you? If my new laptop did what yours did, somehow, someway I'd have my $$ back, and Asus corporate isn't going to give it back to you without a fight, I'll betcha.

Sounds like a total train wreck situation, and I don't know quite how to advise because of the country you live in, but consumer laws are certainly everywhere in the 21st century, and Singapore must have them too.

Contact your local magistrate if nothing else, and get an opinion from them about what you should do, if anything right now. Time is of the essence in situations like this, no matter where you live, so I'd not wait for anybody on this deal, I'd be pursuing something legal, and quickly if the reseller won't help you out with the problems you are having.

Ultimately, the reseller is your best bet I think, even now.

Good Luck, and sorry about this terrible situation/loss of yours, and it is just that, a total loss at this point.

[impresie]

guys i dont have anymore my blue-ray disc....disapeard...
anyone know any solucion?

thx in advance!

[daemon33]

I'm already over 30 days so no returns , Ill try to contact Asus again.

[nfshp253]

@daemon33, where did you get your laptop from? Sgcubehubs or mucro Asia? I recently bought a Toshiba from mucro that was defective and the guy in charge kept insisting he couldn't help me. I then sent it in for service and everything was solved. Just keep pestering and explaining to the guys at Adelphi. Their office sucks by the way.