Asus G71G Owners

[kiwibuddy]

Hey si618, are you also getting the keyboard problem? Also, Asustek hasnt responded to my call about the fan. It doesnt annoy me as much as this keyboard problem when i have to be really careful about my typing. I'll be calling their tech support service today again and I will update you guys. I know Taiwan usually holds their weekly meetings on Mondays so we'll see if they will decide to give us new parts etc.

[Alowisney]

I may have to revert back to the old BIOS because this keyboard problem is something that can potentially me over as I am writing my medical school applications and sometimes microsoft word's spell check decides to not work. What Bios are you guys using that has confirmed to not have this keyboard problem?

I don't seem to have it and mine is a Q1 with 0411 bios.

[Lizz_A]

I received my Q1 a couple of days ago. It has the 0411 BIOS with no overclocking function, although the keyboard works fine.

When I looked for updates on the ASUS website, the BIOS was updated to 411 to "support Turbo Gear funtions with Q9000 CPU" (amongst other things). The Q1 is the only G71G model with Q9000 as far as I know, so maybe this means they're working up towards giving the Q1 overclocking?

On the other hand, I don't have any issues with the fan whatsoever. Almost seems too quiet compared to my last laptop! I do have the popping speakers, but I haven't gotten round to downloading the update, yet.

[Alowisney]

My keyboard is working fine and after a clean install of Vista I still don't get overclocking features. I'll email support about it shortly.

[si618]

Hey si618, are you also getting the keyboard problem? Also, Asustek hasnt responded to my call about the fan. It doesnt annoy me as much as this keyboard problem when i have to be really careful about my typing. I'll be calling their tech support service today again and I will update you guys. I know Taiwan usually holds their weekly meetings on Mondays so we'll see if they will decide to give us new parts etc.

Yes, I also have the keyboard issue, funny thing is it doesn't worry as much as the noise since I mostly use my G71 for coding, so the compiler picks it up

Can't say for certain that it was after the bios update, but I didn't notice it before.

Thanks for keeping us updated about the fan, I bought the G71 so I could have a good notebook to work overseas with, and it's embarrassing to have it make so much noise at the office! Also very difficult to send it back for repair since I can't do my job without it, so once I know there's a fix I'll see if they can do a swap.

[Big_Peru]

Quit scarring me!

I've been waiting and waiting to get a G71G laptop...I was told to wait it out a little...Cause they were gonna drop some prices and then break out a Q2...

I keep visiting this forum, so I know what sorts of trouble i'll be getting in. Although I've picked up a lot of know how...I still have no clue what to do when I get one...

Then it seems like it's just a load of problems after problems...I'm getting really worried...almost more scared of this then the BoogeyMan!

[Lizz_A]

Quit scarring me!

I've been waiting and waiting to get a G71G laptop...I was told to wait it out a little...Cause they were gonna drop some prices and then break out a Q2...

I keep visiting this forum, so I know what sorts of trouble i'll be getting in. Although I've picked up a lot of know how...I still have no clue what to do when I get one...

Then it seems like it's just a load of problems after problems...I'm getting really worried...almost more scared of this then the BoogeyMan!

I was the same really! Luckily, I didn't get the fan problem (I bought from GenTech Computers - I don't think I'm the first to have avoided the fan problem by buying from them), and that seems to be the worst of it.

I personally don't mind waiting a little while for the overclocking ability + the popping speakers can be fixed easily enough.

I have noticed a bit of a keyboard issue, actually. But it occurs very rarely - I haven't had any double keys in this post, for example. Not that I really notice anyway; I'm not the most brilliant of typers, so before finding out others have this issue I thought it was just me!

If you have the fan issue, but don't want to void the warranty/possibly break the laptop by opening it up: have you tried contacting Asus + asking them to make a gap between the fan and its cover? I've not personally asked them to do something particular before, but they seem pretty helpful.

Anyway, despite the issues I have, I still love this laptop. <3

[Gordonian]

I was the same really! Luckily, I didn't get the fan problem (I bought from GenTech Computers - I don't think I'm the first to have avoided the fan problem by buying from them), and that seems to be the worst of it.

I personally don't mind waiting a little while for the overclocking ability + the popping speakers can be fixed easily enough.

I have noticed a bit of a keyboard issue, actually. But it occurs very rarely - I haven't had any double keys in this post, for example. Not that I really notice anyway; I'm not the most brilliant of typers, so before finding out others have this issue I thought it was just me!

If you have the fan issue, but don't want to void the warranty/possibly break the laptop by opening it up: have you tried contacting Asus + asking them to make a gap between the fan and its cover? I've not personally asked them to do something particular before, but they seem pretty helpful.

Anyway, despite the issues I have, I still love this laptop. <3

I havent had any keyboard troubles yet, but I do get a 'tick' noise coming from the speakers on mine just before & just after it plays a sound, (not a biggie for me, & it's such a common problem, folks are posting fixes for it all over the place for when I get around to it.

The overclock issue is something each of us end users will need to aggressively follow up on with Asus until it gets resolved though, (the alternative is putting up with poor quad-core performance/support in some CPU intensive apps & poor upgradeability down the road if you ever want to drop in the 2.53GHz Quad with that beautifully Huge L2Cache someday)

So when you get yours, all you need to do is call an Asus Tech support SUPERVISOR about it twice a week till the new software that will take full advantage of the quad core processors is on their site for you. (push them them produce the update now, while they still produce the model, & still want to sell more of them!)

As for the Q2? The Q1 and the Q2 are completely identical machines. the ONLY difference is the amount of hard drive space Asus puts in them when they ship out. 500GB vs 640GB (both versions use 7200 rpm drives, just different sizes) compare their prices & see if its worth the extra $$$ for another 140GB.

[kiwibuddy]

I received my Q1 a couple of days ago. It has the 0411 BIOS with no overclocking function, although the keyboard works fine.

When I looked for updates on the ASUS website, the BIOS was updated to 411 to "support Turbo Gear funtions with Q9000 CPU" (amongst other things). The Q1 is the only G71G model with Q9000 as far as I know, so maybe this means they're working up towards giving the Q1 overclocking?

On the other hand, I don't have any issues with the fan whatsoever. Almost seems too quiet compared to my last laptop! I do have the popping speakers, but I haven't gotten round to downloading the update, yet.

Alright, I called Asustek and they said that Taiwan still hasn't sent out the parts to replace the fan yet. The technician said that it was supposed to be sent around a month ago but they have no idea whats going on with the office in Taiwan. As for the keyboard issue, he suggested that I should update my ATK drivers for all functional keys but that didn't fix the issuee (as you can see the double eee appeared again and again just in the ee). I really do like this laptop but this keyboard and fan issue is really starting to push it. I'll keep you guys updated. In the meantime, anyone noticed any problems with direct console? Mine crashes whenever I try to start it with a C++ Error

[Lizz_A]

I havent had any keyboard troubles yet, but I do get a 'tick' noise coming from the speakers on mine just before & just after it plays a sound, (not a biggie for me, & it's such a common problem, folks are posting fixes for it all over the place for when I get around to it.

The overclock issue is something each of us end users will need to aggressively follow up on with Asus until it gets resolved though, (the alternative is putting up with poor quad-core performance/support in some CPU intensive apps & poor upgradeability down the road if you ever want to drop in the 2.53GHz Quad with that beautifully Huge L2Cache someday)

So when you get yours, all you need to do is call an Asus Tech support SUPERVISOR about it twice a week till the new software that will take full advantage of the quad core processors is on their site for you. (push them them produce the update now, while they still produce the model, & still want to sell more of them!)

As for the Q2? The Q1 and the Q2 are completely identical machines. the ONLY difference is the amount of hard drive space Asus puts in them when they ship out. 500GB vs 640GB (both versions use 7200 rpm drives, just different sizes) compare their prices & see if its worth the extra $$$ for another 140GB.

I phoned Asus twice today. The first person was kind + helpful but admitted she was v. inexperienced, the second gave me his [asus] email, so I could give him the details without running up a bill (+ I don't think he could hear me properly). I'd phoned yesterday but without success; all the lines were busy.

Does anyone know were the UK Asus call centre is based? The first had an accent that could've been either Australian or American, + the second seemed vaguely English. I also had an in-between woman who seemed possibly-African yet possibly-Asian. They all had rather strange (but nice) accents!

I also emailed support yesterday after I was unable to get through, and the reply gave me a link to download TurboGear. I didn't think it'd work, and it didn't. Emailed back with screenshots of the issue + now awaiting reply.

Alright, I called Asustek and they said that Taiwan still hasn't sent out the parts to replace the fan yet. The technician said that it was supposed to be sent around a month ago but they have no idea whats going on with the office in Taiwan. As for the keyboard issue, he suggested that I should update my ATK drivers for all functional keys but that didn't fix the issuee (as you can see the double eee appeared again and again just in the ee). I really do like this laptop but this keyboard and fan issue is really starting to push it. I'll keep you guys updated. In the meantime, anyone noticed any problems with direct console? Mine crashes whenever I try to start it with a C++ Error

The keyboard problem is a BIOS issue as afr as I know, as I have 2 OS' - pre-installed Vista and 7, which so far only has the graphics driver installed (I don't think a lot of the drivers like 7 a whole lot). Both have the keyboard problem.

I don't think there's any general issue with Direct Console (other than the overclocking doesn't show on Q1 models). Is it possible to download + reinstall from the Asus website? I can't see it listed, but it may be under a very-slightly-different-name. XD

To be honest, it's the popping that annoys me the most (or really, the only thing that annoys me more than a little), but as I spend most of my time in 7 (and have forgone audio drivers altogether - not like I notice any difference!), I get to avoid it. I'm sorry to hear that the unaviodable issues are the ones that bug you the most. With any luck, they'll be fixed soon enough!


Something occured to me earlier, and I wondered why MOST - but not all - G71G laptops have a problem with the fan scraping its cover. With the laptop in front of me and fan as quiet as it possibly could be, I hear nothing.
But if I put my ear close to the fan vent, I can - just a little - hear a slight mechanical scraping noise, distinctly like what I would imagine a fan brushing against its cover would sound like. It's not continous, just short, random scrapes.

I'm not worried; when the fan speeds up the scraping disappears, and the sound is so slight that I doubt it's doing any extreme damage - but it would begin to explain why there are a lucky few without any apparent fan problems.

Could anyone confirm that I'm not, actually, going mad; that's it's not normal; and that it's not just the movable parts of a computer doing what they do best? Pretty please?

/and thus ends my extremely long post. Sorry 'bout that!