G73Jh - WHEA-Logger eventid 17

[DCx]

in my event viewer (system file). Although my laptop doesn't crash. I haven't noticed any massive perfomance drop but I suspect there might be. Unless this is happening to everybody?

Nope, not happening to everyone. I had this happen over the summer, and when I posted about it, there was no response.

[Jagabomb]

Originally Posted by DCx

Nope, not happening to everyone. I had this happen over the summer, and when I posted about it, there was no response.

How did your one stop? Did you find updating to the Beta Vbios (from Gary Key) to help?

[knowlengr]

Thought I'd mention (for search engine readers more than Asus users) that I'm also seeing the identical error -- on an HP 8540p i7 laptop with 12GB (in case that matters).

The connection may be that I think this device uses a Pegatron MBO, which is an Asus sister company.

For the uninitiated, this is a bugcheck that would have resulted in a BSOD in the past, but is being caught by Windows 7 before the crash.

An HP support analyst is surmising a driver problem in recovering from sleep mode, though I only allow the monitor to sleep on my computer (it's used for pro audio). While plausible, I am dubious about this diagnosis as there is no minidump to study from the frequent ID 17's thrown to the event log.

Component: PCI Express root port
Vendor ID: Device ID: 0x8086:0xd138
Class code: 0x30400

[<MarkS>]

For those getting this error on the PCI Express bus...

Do you have Link State Power Management turned on for the PCI bus? If so, try turning it off (it's in the selected power plan's advanced settings).

[knowlengr]

A good tip.

In my case, it was already off.

In reviewing the settings, though, I noticed that USB Selective suspend setting was enabled, which it shouldn't be in my case; one of the numerous USB audio / MIDI drivers might get put to sleep.

Postscript: I made that small change and it didn't seem to help. Threw 7 of these errors in the space of 2 minutes.

[DCx]

7 errors in 2 minutes is better than the 10k I was getting per second, when it happened to me.

There's a theory going around that it's a problem cooling the northbridge (c2d boards) chipset (core i3/5/7 boards) that creates these problems... but people who experience the error on desktops can easily test their chipset temps and it's not always the case.

Basically, many problems can cause this error - figuring out what is causing it on our g73s may or may not help people on other platforms.

Originally Posted by Jagabomb

How did your one stop? Did you find updating to the Beta Vbios (from Gary Key) to help?

Nope. I had to RMA.

[azev]

Just a quick updates, I've re-installed the OS with a fresh copy of Windows 7 x64, and all drivers from the drivers cd. Then I install all windows update.
I noticed the error dissapear and I dont have the WHEA-Logger filling up my system log anymore.

Skipp a few days later as I was playing an MMO game on the laptop, I had a BSOD, and my main OS drive dissapear from bios.

I've removed both hardrive and plugged them back in, before it would shows up in bios and windows would boot again.

In windows the system log is full and WHEA-Logger is back, so I called asus and arrange an RMA for them to fix it.

[knowlengr]

UPDATE
I reluctantly reinstalled Windows 7 x64 and it made no difference, so HP authorized an RMA on this 8540p (I think same or similar MBO as the Asus).

This Intel community post was relevant, though most there seem to be chasing an AMD graphics card issue (mine is NVidia). The last of four HP techs thought it was possibly an Nvidia 5100M issue.

Will advise when it comes back from repair.

[winyl]

Hey did someone get this error go away or fixed by Asus support?

From what I read in this blog it is a problem with mobo which ois produced by the same taiwanise manufacturer for asus and hp. Yes people with hp laptos kept getting this error too. Well I can tell you it is not a graphic card issue. I have put mine 5870m in my colleges' G73 and no WHEA event id 17. So definitely a problem with MOBO.
Another question is if it is worth fixing and will Asus support replace the mobo? Had anyone it's mobo replaced because on Whea eventID 17?
And if G73jh is throwing 17 like crazy (in tens a minute) does this mean mobo is going to die soon?

[duftopia]

Originally Posted by

For those getting this error on the PCI Express bus...

Do you have Link State Power Management turned on for the PCI bus? If so, try turning it off (it's in the selected power plan's advanced settings).

I Registered (even though I do not have a notebook yet), to say thank you, that answer was very very good - it NEVER dawned on me that the USB would be going to sleep to save power!.

I just set USB Selective suspend off, but this was a embedded checkbox option that was by no means what I thought was causing issues.

Again
Thank YOU!
Duftopia