Quantcast G73jh DVD drive doesn't open with button push...

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  1. #1
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    Default G73jh DVD drive doesn't open with button push...

    ... anyone experience this? The button on my G73jh's dvd drive no longer opens the drive! I've had the laptop since September 2010 and it's worked fine until now.

    Various apps are able to eject the drive tray, and manually ejecting it with the pin hole works.

    The only thing I can think of that I've done (if this is a software issue) is instal VM ware player... and I've enabled and disabled the dvd drive in that environment just in case.

    I'd hate to RMA this, but will if I have to. Any thoughts?

    Thanks!

  2. #2
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    Default Re: G73jh DVD drive doesn't open with button push...

    Make sure you're pushing the button hard enough?

  3. #3
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    Default Re: G73jh DVD drive doesn't open with button push...

    I think they will mail you a new drive and let you swap it and mail back the old drive. My DVD needs replacing also, but I haven't gotten aroun to it. Dell is really good with sending out parts, hopefully Asus is too!
    For Sale: Everki 18" Laptop Bag
    Formerly an owner of: Alienware M17xR3, Asus G73JH, and several Dell Inspirons.
    Hackintosh i5-2500k 6850 gpu Dual SSD/Boot OS X Lion/128GB M4 Windows 7/256GB M4

  4. #4
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    Default Re: G73jh DVD drive doesn't open with button push...

    Definitely pushing the button hard enough.

    I'll look to see what it takes to get them to send a drive my way. ValkerieFire, I'll update the experience here once I get the ball rolling.

  5. #5
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    Default Re: G73jh DVD drive doesn't open with button push...

    Update: I spoke with three different ASUS customer service people hoping that someone might say yes to doing a drive swap via mail. No luck... they stick to the script pretty well. Each service rep said I'd have to RMA it to fix the problem.

    I bought my G73jh from Best Buy... took it there and their response was the same... they'd RMA it to solve the problem.

    Grrrrrr. Wish I didn't have to be without my laptop for so long.

  6. #6
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    Default Re: G73jh DVD drive doesn't open with button push...

    If you don't want to send it out, get a replacement unit and swap it yourself. The drive itself is easy to take out on the G73. Watch the BTOTech Disassembly video when they discuss the optical drive. Heck, why not upgrade it to an actual BR Burner.


    Need help? Visit on irc.freenode.net IRC port 6667 #asus-rog

  7. #7
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    Default Re: G73jh DVD drive doesn't open with button push...

    True Chastity... a BR burner would be nice. Just watched the BTOTech vid... super easy. Thanks for that.

 

 

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