Quantcast My order on hold for an Asus G73 from TigerDirect

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  1. #1
    Derp
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    Default My order on hold for an Asus G73 from TigerDirect

    Just wondering, has anyone had this problem before? I got emailed about it:

    Thank you for your recent order. Unfortunately, we require additional information from you. Therefore, your order is currently being held awaiting resolution.
    We understand this purchase is important to you and would like to assist in expediting your order. A credit card representative will assist you in attempting to resolve this situation. Please call our credit card hotline at 1-888-999-8800. Our hours of operation are Monday-Friday from 8 AM - 9 PM (EST). When calling, please reference your order number: xxxxxxxx.
    This order is being billed to xxxxxx in xxxxxx. The billing information must be the same as the record on file with your credit card issuing bank to avoid further delays. When contacting our credit card representative, please call from the phone number listed with your credit card company to expedite your order quickly.
    In the event we are unable to process your order with the current payment method, please have an alternative method available when you call. Thank you again for choosing TigerDirect.com.

    Malibal Lotus P150HM
    15.6" 1920x1080 LED AUO 95% Glossy | i7-2670QM | 8GB DDR3 1333MHz | AMD 6990M 2GB GDDR5 | 128 GB m4 Crucial SSD | 500GB 7200RPM HDD | Intel 6230 | AS5

  2. #2
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    How often do you charge $1,300-1,500 on your credit card?

    It's called Anti-Theft and it's a good thing. Just call your credit card company and tell them you authorize this purchase.

  3. #3
    Notebook Evangelist
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Same thing happened to me. I have to wait until tomorrow to call and fix it :\
    Asus G73SW-XA1:i7 2630QM, 8GB DDR3 1333MHz, Nvidia GTX460M, Samsung 470 128GB SSD + 750gb(7200RPM), 17.3" 1080p, Intel 6200
    G73/53SW Owners - CPU Throttling to 798mhz and how to fix it

  4. #4
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Hopefully, we dont have to wait 7-30 days for it to ship.

  5. #5
    Derp
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Hmm. Well i'm using paypal which is using my debit account and I have transferred or paid 1000$ things.

    Malibal Lotus P150HM
    15.6" 1920x1080 LED AUO 95% Glossy | i7-2670QM | 8GB DDR3 1333MHz | AMD 6990M 2GB GDDR5 | 128 GB m4 Crucial SSD | 500GB 7200RPM HDD | Intel 6230 | AS5

  6. #6
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Quote Originally Posted by Chango99 View Post
    Hmm. Well i'm using paypal which is using my debit account and I have transferred or paid 1000$ things.
    Either way, this is the reason for it. It's a simple call and they can clear this up within a few minutes.

    But then I don't use paypal, hate paypal with a passion, I prefer my credit card company for security over paypal garbage. Paypal has a thousand ways to screw you over and very few ways to to get the screw up resolved....

    Meaning don't call Paypal to resolve this, call your credit card company as Paypal is about as useless as any online gateway processor out there, probably the worse.

  7. #7
    cnk
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Had the same thing happen to me. I noticed it while I was out and called the 800 number that was listed. Took about 10m and they put the order through.

  8. #8
    Derp
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    The 1800 number says they only operate M-F. It's Saturday. I'm just a little worried. Since my order is on hold, is my order actually on hold, ready to ship, or are they only processing after its confirmed? I'm worried because it's not Order today, ships today anymore, so i dont want to have my order delayed for my A2... I expect it within does 4-7 days after I call in.

    Malibal Lotus P150HM
    15.6" 1920x1080 LED AUO 95% Glossy | i7-2670QM | 8GB DDR3 1333MHz | AMD 6990M 2GB GDDR5 | 128 GB m4 Crucial SSD | 500GB 7200RPM HDD | Intel 6230 | AS5

  9. #9
    cnk
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    When I called, it said that they were open Mon-Fri and Sun/Sat 9am - 1pm EST. You may want to give them a call tomorrow and see if you can get through. I placed my order Saturday morning at 9am. Checked order status at noon while out at lunch and called up and got it cleared.

  10. #10
    Derp
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    Default Re: My order on hold for an Asus G73 from TigerDirect

    Yeah i'll try tomorrow morning if I wake up in time. usually wake up around 12 PST which is already 2 hours too late lol

    Malibal Lotus P150HM
    15.6" 1920x1080 LED AUO 95% Glossy | i7-2670QM | 8GB DDR3 1333MHz | AMD 6990M 2GB GDDR5 | 128 GB m4 Crucial SSD | 500GB 7200RPM HDD | Intel 6230 | AS5

 

 
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