repair issues with IBM

lacuna · 03-30-2004, 05:49 PM

I recently sent in my T41p for repair with a failed hard drive. I got it back with a 60gb hard drive, but it was a toshiba 4200RPM drive instead of the Hitachi 7200RPM drive it was supposed to have. Now this is like taking in your V8 sports car and it coming back with a four cylinder.

I'm just wondering if this was incompetence and an honest mistake or trickery either on IBM's part (which I don't think is possible) or some employee there?

Has anyone else experienced this sort of thing?

Andrew · 03-30-2004, 08:23 PM

I would think it's an honest mistake on their part, did they resolve it immediately? I hope you have told them and they have resolved this by now. In fact, if their customer service is good they should give you something extra as part of an apology for this mistake.

Brian · 03-30-2004, 08:49 PM

I'm sure it was an accident...most notebook ship with the slower drives so the tech probably just fell asleep at the wheel.

Editor in Chief http://www.bargainPDA.com and http://www.SPOTstop.com

lacuna · 03-31-2004, 05:43 PM

Yes they resolved it pretty quickly, but didn't really do anything to make up for it. All in all though, I appreciate IBM's customer support. It's very easy to get someone on the line.

My only concern was that this sort of mistake would be hard to detect for the average user and wanted to make sure that it is an isolated incident.

Thanks.